Apple The Forum Shops

Reviews

• HF

  Heidi Ferring

  6 days ago
  5.0
  Great experience. Workers seem very knowledgeable of products, and were all so helpful 😀!
• YG

  Yesica Gómez

  Nov 16, 2025
  5.0
  I really like their service there! Too nice!
• JY

  Julio Alexis Graciano Yam

  Nov 7, 2025
  1.0
  Llegué a preguntar por un iphone 17 pro max y el tipo que "me atendió" solo dijo en tono burlesco no hay y se dió la vuelta y se fue.
• CD

  Cole Daniels

  Nov 3, 2025
  1.0
  Tried to call to see about a phone, after 10 mins on the phone with a robot i gave up.
• VV

  Victoria

  Sep 30, 2025
  1.0
  9.12: Ordered iPhone 17 Pro & selected store pickup for the Las Vegas Apple The Forum Shops on 9.19 (via T-Mobile Carrier Plan/Promotion) within the time of 9-9:15pm; selected mail in kit for trade-in device to my Texas home address 9.19: Scheduled day for pickup, flight to Vegas (AA #1494) was cancelled resulting in a delay in phone pickup. Website & order update advised I had until 9.26 before pickup would be cancelled. 9.20: I purchased new flights & landed in Vegas. Following my hotel check-in I immediately went to Apple store to collect new device. I get assigned to the sales associate Izach, who ultimately is the reason for all that happened due to his error. Upon checking in the store, my order number could not be found, they had to use the QR code instead which displayed the exact same order number they were trying to type in. Izach faced several issues during our interaction - 1) not being able to locate the order 2) saying my order required in-store trade in, despite me informing him I selected a mailed trade in kit, he then proceeded to say based on my carrier plan selected with T-Mobile it was a requirement, but this was not outlined as a a requirement when it gave the option of trading in via store or mail in kit 3) at time of payment he stated my payment declined via Apple Pay, so we switched to tap pay with my card, when that didn’t work, we had to try a 3rd time and actually insert using chip method, which was finally approved. Following my purchase, I noticed the order status never updated to collected & I had a duplicate charge from the failed payments. 9.21: I chat Apple Support to advise of duplicate charged where they confirmed only one transaction showed completed & referred me to my bank. The bank was able to file a claim & a refund was issued on 9.22 for a provisional credit of $92.04. To sum up the rest of my horrible experience, Apple has it listed I never picked up my web order bc Izach made it a store order instead of getting help with the issues that arose. My account is messed up, the only solution is to visit a store in Texas to fix the error, which is basically let them do a return & repurchase my already purchased & collected phone. I’ve filed a BBB complaint & waiting to hear from the store directly. They sent my trade in item back, & I still do not have a resolution. & I was advised if my I don’t go into a store by Fri, I’ll then be charged $320 Update: I spoke with a manager, Connor who assured me I wouldn’t have to repay for my phone, despite not fully understanding the problem either. I’ve requested contact from both, the Ops & district manager to confirm this before I have to visit a Texas store. He also stated what I was told would happen by Apple Support could not be done “remotely” even tho their store made the mistake. So as of today, 10.1 my issue has yet to be resolved or fully understood correctly & I will have to continue to explain it to ensure my problem Apple created is fixed by myself, the customer. I also called back later that day & was told Connor was off for the day, even tho I spoke to him less than 2hrs before. Final Update: Spoke with Tony who was the only one to sort of explain why could have possibly happened with my original Web order. In the end because of the headache I just returned my brand new iPhone 17 pro, bc there weren’t any non-penalty options for me as the customer for Apple to fix my issue. It was either be incorrectly charged for a trade-in credit despite me trading in old phone, paying more money to return my phone so the transaction could be corrected, giving the new phone back completely, or miss the deadline I was given by waiting on Apple to continue researching. I’m not happy I no longer have my phone when I did everything correctly as the customer, new case & screen protectors for a phone I don’t have, & no longer have faith in Apple. Tony did his best with offering the solutions he had available to him. He was able to calm me down. He didn’t fix the problem, but he did offer to makeup for it & that’s the difference in TRUE leadership.

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