Brand Certified
Apple Summerlin
3.8(1032 reviews)
Certified by Apple Summerlin • Feb 22, 2026
Business Details
1985 Festival Plaza Drive, Las Vegas, NV
89135, United States
Certified by Apple Summerlin • Feb 22, 2026
(702) 677-3940
Certified by Apple Summerlin • Feb 22, 2026
https://www.apple.com/retail/summerlin
Certified by Apple Summerlin • Feb 22, 2026
About
Certified by Apple Summerlin • Feb 22, 2026
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by Apple Summerlin • Feb 22, 2026
Hours
Certified by Apple Summerlin • Feb 22, 2026
Reviews
3.8
1,032 reviews
5 stars
594
4 stars
104
3 stars
64
2 stars
41
1 star
229
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were described as rude and dismissive.
Wait Times
Many customers reported long wait times, even with appointments, leading to frustration and dissatisfaction.
Management Issues
Several reviews highlighted poor management practices, including scheduling problems and lack of accountability among staff.
Product Knowledge
While some staff were noted for their expertise, others were criticized for providing incorrect information and lacking product knowledge.
Store Environment
The store was described as chaotic and crowded, which contributed to a stressful shopping experience for many customers.
- BRBlanca Roa2 days ago3.0I went to the Apple Summerlin Store to repair my iPhone glass. At check-in, Courtney told me the wait would be 1.5–2 hours just to see a technician, which was discouraging. When I returned and decided to wait, her attitude felt a bit dismissive. She asked “For sure you don’t know your Apple ID isn’t?” (A 63 y old lady looks like will be too much work) but I’m glad I remembered it! Thankfully, Josh stepped in and completely changed the experience — he was professional, efficient, and had my phone ready in one hour as promised. Great service from Josh. Employees like him make the difference
- XMXena Motes6 days ago5.0The manager Jack did a great job helping me out with my computer purchase. There was an issue with my online pickup order and the communication I got from online and he helped me get the computer in store in 5 minutes. No troubles at all. Also, Firelli did a great job with customer service too. In store is AWESOME!!!!!
- SLSen LeeFeb 10, 20261.0Horrible customer service experience with one employee only. I stress this because the other employees including the manager? were very helpful. But this one employee was dismissive rude and judgemental in manners. I was ready to never deal with Apple ever again until the tall employee with the neck tattoo (thank you sir) stepped in. These products are pricey but most of us are willing to pay for Apple's technology. Why chase customers away?
- JJjennpedersen23Feb 6, 20261.0They are rude and apparently you can’t show up early for an appointment! If someone would have told me that when I walked in the door and asked for my name, then I wouldn’t have sat there for a half an hour and wasted my time! I wasn’t even checked in!! I found out they didn’t check me in when I asked how much longer the wait would be!! Poor customer service!!!!!!!! Do better!!!!!
- NMNikki MasonFeb 1, 20261.0Horrible store. Rude staff. Made me wait for 30 min to deny my exchange only for me to message support through my phone and they offered me a replacement no issues at all. Why is talking to real person in the store so poorly executed but dealing with AI bot easy as can be. I would recommend everyone stay away from this location
Brand Certified Facts from Apple Summerlin
Apple Summerlin partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website