Cricket Wireless Authorized Retailer

Reviews

• HD

  Heather D.

  Feb 13, 2026
  5.0
  I stopped in at the Cricket Wireless on 2101 N. Rainbow to troubleshoot my phone that wasn't holding a charge anymore. Edgar, the Sales Associate took the time to listen, and determined it could be fixed. He then clearly explained my options, and I decided it was a good day to upgrade to a new phone that was more suited to me. Edgar made the process by far, the best experience I've had with Cricket, or any other Cell phone provider over the years. What made Edgar stand out, was not only his good energy and friendly demeanor, but he was knowledgeable, efficient, and he went above and beyond to transfer the contents of my old phone to my new one seamlessly, while patiently answering my questions without making me feel rushed. I LOVE my new phone, and would highly recommend this Cricket store and Edgar C, for anyone who wants the best possible phone buying experience in Las Vegas. 5 out of 5 stars!!
• FB

  fernando Balcazar

  Dec 16, 2025
  3.0
  Not Lack of technically skills But nice staff
• AR

  ashana ricalls

  Dec 1, 2025
  1.0
  I had a very horrible experience here more so with the guy Edgar and the Crystal manager person I got my phone transferred from a different company Friday November 28th and over the weekend the phone had no internet service everything was running behind a very very very very very very very very very very very very very very very very very slow and it was just horrible the young lady I don't know her name I think it's Nat she was very nice. Also I wanted to mention when I transferred my phone number over to them the guy Edgar on Friday told me because the store was about to close and it takes about 45 minutes to do it that I can do it myself which I wasn't able to horrible customer service that guy does not even need to be working there. The manager Crystal wanted to charge me a $25 restocking fee for another phone knowing I didn't even have the new phone that I had from them not even 72 hours. I recorded the whole thing and I cannot upload it for some reason if I could I definitely would for you guys to understand how disrespectful and unprofessional and no customer service base both of them were I wouldn't recommend it to nobody I just got my new phone and if it does not work I will be transferred over to another company.
• NN

  nicholaas2006

  Mar 15, 2022
  5.0
  Aaron was fantastic! Excellent service. Very helpful. Extremely knowledgeable about switching services. My wife and I are very happy.

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