Apple Summerlin

Reviews

• EB

  Eddie Brock

  Apr 1, 2026
  2.0
  Took Apple Watch series 11 in for Apple care. Was not downloading apps. Was told they fixed it and I’d be able to download apps once it downloaded. It’s been over a week and still has not finished downloading. On same day took AirPods Pro 3 in for service, left AirPod would work when it felt like it. Not only does it still only work when it feels like it, but the ANC is now not working. In addition, I dropped off AirPods with tips to receive them without tips. Luckily they gave me tips but they were not the size I needed and have a useless set of AirPods. Why should anyone pay for Apple care like I do when they can’t fix their stuff. Apple is no longer a luxury product but a low end tech company.
• PH

  Paul H

  Mar 28, 2026
  1.0
  Plenty of employees milling about, always eager to redirect you to someone else. Appointments seem pointless, as my girlfriend made one, and I'm writing this review nearly half an hour later. I watched an employee named Dylan in front of the large screen rudely tell customers "as you can see, I do presentations here" before directing them elsewhere; proceeded to openly make fun of them to another employee. If this is the type of service Apple provides, you'd be better served going elsewhere.
• VM

  Vrs Nku (VUI Main)

  Mar 28, 2026
  1.0
  Had at 2 stars, the wait times are insane can't buy anything can't return anything can't get help for ANYTHING, everything takes at least an hour of time
• AM

  Alex Mayers

  Mar 25, 2026
  1.0
  Unfortunate experience with a company Ive been loyal to for 2 decades. Walked away before handing over almost 4k for a new comp. And this company is so big this review means nothing to them.
• RN

  Roseanne Noble

  Mar 19, 2026
  1.0
  I had a really disappointing experience at the Apple Store Summerlin and wanted to share in case it helps others set expectations. I came in during my lunch break for a Genius Bar appointment to get my AirPods serviced, but due to what seems like a system issue, my appointment was booked at a different location. When I arrived, I was told the walk-in wait would be about 1–1.5 hours. I explained that I couldn’t wait due to work and asked if there were any alternatives—such as rescheduling, checking with the other location, or any kind of assistance so my trip wouldn’t be a complete loss. Unfortunately, the two employees who helped me were dismissive and made me feel rushed out of the store rather than supported. One employee (a Caucasian male with red hair and a mustache) was visibly reacting by rolling his eyes and shaking his head while I was speaking to the manager. As this was happening, I pointed it out to the manager and said this was exactly the kind of behavior I was concerned about, but my comment was dismissed and not addressed. The other employee (a tan male with visible tattoos, including an angel wing on his right forearm) told me to wait outside in the heat for a manager without providing a clear timeframe. When the manager, Courtney, arrived, I calmly explained both the situation and my concerns about how I was being treated. Instead of addressing the lack of professionalism, I was told we were “going in circles,” and no reassurance or solution was offered. The situation escalated to the point where security was called and I was told to leave, despite remaining calm and respectful the entire time. I complied without issue and simply requested the names of the employees involved for documentation purposes, but the manager refused to provide them besides her own. This made the situation feel even more dismissive and lacking in accountability. This experience left me feeling frustrated, embarrassed, and unheard. I also noticed similar feedback on other google reviews about this location after the fact, which is concerning. I hope this is taken seriously because customers should feel respected and supported, even when a solution isn’t immediately available. (My airpods still aren't fixed by the way)