Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Henderson, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
364 reviews
5 stars
317
4 stars
11
3 stars3
2 stars4
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of individuals like Zach, Riley, and Miguel for their exceptional service.
Product Knowledge
Customers frequently noted the staff's expertise in guiding them through phone selections and technical issues, enhancing their overall experience.
Mixed Experiences
While many reviews were positive, some customers reported issues with billing and service follow-up, indicating inconsistencies in customer experience.
Store Environment
Several reviews highlighted the pleasant atmosphere and teamwork among staff, contributing to a positive shopping experience.
Wait Times
A few customers expressed frustration with long wait times and service delays, suggesting a need for improved efficiency during busy periods.
- RPRobert Poncin2 days ago5.0Isabel was wonderful. She was informative, professional and highly competent. She truly made us feel like VIPs.
- CRCathy Reneau6 days ago5.0Grace was so knowledgeable and helpful!!!!
- DKDevra KellyDec 29, 20255.0I wish there were more stars available for this review. I walked in with an absolute rats nest of a problem that others couldn't fix for me. Cess greeted me, listened, clarified when necessary and began sorting out my monster problem. She reached out to get additional information that she didn't have regular access to, and then put all the pieces together. I left feeling progress had been made and the problem was going to clear up. I did have to return a couple days later with a new wrinkle and Cess stepped up immediately and put things in order.
- DCDebra ColemanDec 29, 20255.0Grace was perfect! My husband went in to upgrade his iPhone and received such great customer service from Grace that I went to the store the same day and updated mine as well. Grace explained everything clearly and had our new phones transferred over easily. We are both very appreciative of Grace’s help and friendly support. We have been customers for 20 years and this was the best walk in service at a Verizon store we’ve experienced.
- AMAriana MartinezDec 12, 20255.0I had such a great experience with Riley yesterday!! He helped me get exactly what I wanted, I was switching from T-mobile to Verizon and tmoblie was making the transition very difficult but Riley was very patient and helped us through the whole process!! Super Happy I switched over(:
Frequently Asked Questions About Verizon
What types of products does Verizon offer at the Henderson location?
Verizon in Henderson offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What brands are available at the Verizon Henderson store?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and many accessory brands like Otterbox and Mophie.
What are the store hours for Verizon in Henderson?
The store is open Monday to Friday from 9 AM to 7 PM, Saturday from 9 AM to 6 PM, and Sunday from 10 AM to 5 PM.
Does Verizon Henderson offer in-store pickup for online orders?
Yes, in-store pickup is available at the Henderson Verizon location.
Which payment methods are accepted at Verizon in Henderson?
The store accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is Verizon Henderson accessible for customers who speak Spanish?
Yes, the store supports both English and Spanish languages for customer assistance.
Can I recycle my old electronics at Verizon Henderson?
Yes, Verizon Henderson offers electronics recycling services.
What nearby businesses can I visit when shopping at Verizon Henderson?
Nearby places include Live N Let Dye Hair Salon for beauty services, Pearle Vision for eyewear needs, and The Cracked Egg restaurant for breakfast or brunch.
Are there any nearby financial services around Verizon Henderson?
Yes, financial advisors such as Edward Jones (Brian Ewell and Todd Hauge) and Allstate Insurance are located nearby for your financial and insurance needs.
How can nearby transit or transportation services help me get to Verizon Henderson?
Henderson Limo Service, located nearby, offers limo and airport shuttle services which can help you conveniently reach the Verizon store at 1000 N Green Valley Pkwy.