Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Henderson, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
451 reviews
5 stars
391
4 stars
20
3 stars4
2 stars5
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and patient, with many specific mentions of employees like Greg, Jobe, and Barry.
Efficiency
Several reviews highlighted the quick and efficient service provided by staff, with many customers noting that their transactions were completed in a timely manner.
Knowledgeability
Customers frequently commented on the staff's knowledge and ability to answer questions, troubleshoot issues, and provide helpful recommendations.
Store Environment
The store was described as clean, well-organized, and welcoming, contributing to a positive shopping experience.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding service delays and perceived upselling tactics.
- KGKristina GriecoOct 27, 20255.0He’s spent time and took time with us and explained everything very well
- SJSamantha JoOct 25, 20255.0Finally moved from Android to an iPhone! Greg was awesome in helping me ease my worries with the change and what fit me best. The store was clean and everyone was so nice, I will be back!
- BTBriana TorresOct 12, 20251.0I usually don’t leave negative reviews, but I was genuinely disappointed by my recent visit. When we walked into the store, no one greeted us or even acknowledged that we were there. We stood waiting for a while, not a single employee offered help or told us how long it would be. Clearly they don’t know anything about business! I understand that stores can get busy, but a simple “We’ll be with you shortly” would have made a big difference. Good customer service starts with communication, and unfortunately, that was missing here. Some other family walked out as well! The 2 males working there clearly lack common decency! They make the Verizon on lake mead look bad ! Horrible customer service!!
- ECEverett CandelariaOct 9, 20251.0Your guys internet is so bad it takes 15 hours to download 54 gigabytes on ps5 and 3 hours to upload a YouTube video that is less than one gigabyte and you sent a enhancer to upgrade the internet it is still so slow come on really
- AMAlexander MarconiOct 6, 20255.0Greg was very efficient and professional. Got a new phone in under a half hour. Great service.
Frequently Asked Questions About Verizon
What types of products does Verizon at 334 West Lake Mead Parkway offer?
They offer a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for the Verizon Henderson location?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Which payment options are accepted at Verizon in Henderson?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does this Verizon location offer in-store pickup for online orders?
Yes, in-store pickup is available for customers.
What languages are spoken at Verizon located at 334 West Lake Mead Parkway?
The store provides service in English and Spanish.
How can I contact the Verizon store in Henderson?
You can call them at +1 702-564-5000 or email Info@victra.com.
What services does Verizon's Henderson location provide?
They offer new lines, upgrades, new devices, and accessories.
What nearby places can I visit before or after shopping at Verizon Henderson?
Nearby you can visit Yonutz Donuts and Ice Cream for treats, Olive Garden Italian Restaurant for dining, or get a haircut at Supercuts.
Are there any health-related services close to the Verizon store?
Yes, nearby options include Henderson Boulder Hwy Healthcare Center and Stratton Dental for medical and dental care.
What other electronics stores are near the Verizon at 334 West Lake Mead Parkway?
Nearby electronics stores include RadioShack and Victra — Verizon Authorized Retailer itself, making it convenient for different wireless and electronics needs.