Verizon

4.6
451 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Henderson, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
334 West Lake Mead Parkway, Henderson, NV
89015, United States

Hours

Reviews

4.6
451 reviews
5 stars
391
4 stars
20
3 stars
4
2 stars
5
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and patient, with many specific mentions of employees like Greg, Jobe, and Barry.

Efficiency

Several reviews highlighted the quick and efficient service provided by staff, with many customers noting that their transactions were completed in a timely manner.

Knowledgeability

Customers frequently commented on the staff's knowledge and ability to answer questions, troubleshoot issues, and provide helpful recommendations.

Store Environment

The store was described as clean, well-organized, and welcoming, contributing to a positive shopping experience.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences, particularly regarding service delays and perceived upselling tactics.
  • KG
    Kristina Grieco
    Oct 27, 2025
    5.0
    He’s spent time and took time with us and explained everything very well
  • SJ
    Samantha Jo
    Oct 25, 2025
    5.0
    Finally moved from Android to an iPhone! Greg was awesome in helping me ease my worries with the change and what fit me best. The store was clean and everyone was so nice, I will be back!
  • BT
    Briana Torres
    Oct 12, 2025
    1.0
    I usually don’t leave negative reviews, but I was genuinely disappointed by my recent visit. When we walked into the store, no one greeted us or even acknowledged that we were there. We stood waiting for a while, not a single employee offered help or told us how long it would be. Clearly they don’t know anything about business! I understand that stores can get busy, but a simple “We’ll be with you shortly” would have made a big difference. Good customer service starts with communication, and unfortunately, that was missing here. Some other family walked out as well! The 2 males working there clearly lack common decency! They make the Verizon on lake mead look bad ! Horrible customer service!!
  • EC
    Everett Candelaria
    Oct 9, 2025
    1.0
    Your guys internet is so bad it takes 15 hours to download 54 gigabytes on ps5 and 3 hours to upload a YouTube video that is less than one gigabyte and you sent a enhancer to upgrade the internet it is still so slow come on really
  • AM
    Alexander Marconi
    Oct 6, 2025
    5.0
    Greg was very efficient and professional. Got a new phone in under a half hour. Great service.

Frequently Asked Questions About Verizon

What types of products does Verizon at 334 West Lake Mead Parkway offer?

They offer a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the store hours for the Verizon Henderson location?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.