Best Buy

Reviews

• AO

  Alex Orji

  Dec 31, 2025
  2.0
  Not being able to call the store and speak with a human is ridiculous. Hopefully my appointment later today goes smooth. Embarrassing to have to speak with a chat robot with limited options that can't understand what I'm calling for
• ST

  Sanchez Thomas

  Dec 29, 2025
  4.0
  It is what it is and is for what its for lol. The customer service is lacking but also they are extremely short staffed and their patience to help is low. Be kind!
• AB

  Andy Bullard

  Dec 15, 2025
  1.0
  I ordered a surface pro 12 on sale in an online purchase. I recieved a notice the product was ready for pickup that day and had 5 days that the product would be held for me to come and get it. I bought it on a Friday night and will pick it up on Monday. I recieved no notices that said anything had changed. I asked to retrieve my, already paid for, surface pro 12 and was told it was not there and my item was being delivered the next day. I showed my email showing it was ready the day of order but upon opening it a new notice popped up stating it was in transit although it still stated it was ready the day of purchase. They agreed the product was in store the day I purchased it according to their records but now I was waiting for a delivery. How can this be? They double sold a product in house expecting to tell the other customer who already purchased but not picked up they had to wait. There were 3 surface pro 12 on the shelf but they would not substitute one of those and restock with the one delivered later. Not only uncool but illegal to double sell a single item and make a person wait while new stock arrives! I called online customer service and they said nothing they can do. This is why I do not like going in to big box stores for items I can just order sent to my house. Let the big stores play their games and slowly wither from poor service and shady ways to increase sales. You made a buck for the store today but lost all my business in the future and I am cutting up my "Best Buy" card and don't care how many points are on it. Its just not worth it to know a shell game of buying products is going on. The product i buy might short someone else in the future and put them in my position now. Rather just share my story and let others choose what they will. Edit.... Just read a reply from owner. Perhaps he did not read my review when I stated "I am done" with them. Certainly not wanting to get into sending and copying and talking. Your store employees contacted "corporate" explained the situaton and I was denied. Why the interest now, because my situation went public? I am going to wait for my order to arrive, just as the store employee said there is no other choice. Then, good bye. No one will have to waste any one's time again, won't that be great?
• JL

  Josey Lesmeister

  Dec 11, 2025
  5.0
  I went in today to purchase a camera and was deciding between two options. Victor immediately remembered me from previous purchases and took the time to truly understand what I needed so I could choose the right camera with confidence. He is an absolute gem and has helped me with multiple camera purchases over the years, always giving the best advice. Today, Victor went above and beyond by helping me get a discount on an open box camera, which made a big decision feel even better. I was so happy with the experience that I gave him a hug. He genuinely cares about his customers, and it shows in every interaction. Just in time for Christmas. Thank you, thank you, thank you, Victor. Your kindness is contagious. I am extremely grateful for your help today.
• GR

  Gerald Rogers

  Dec 11, 2025
  1.0
  Be careful with online sales and specials. On Cyber Monday I ordered a Toshiba 43 inch 4K TV and the ad said I would be able to pick it up the next day. After I gave my credit card it said that it would be available on December 10th for pickup but my order date was December 1st. A Cyber Monday offer. I waited until December 10th and I still hadn't heard anything so I called the Henderson Best Buy and spoke with a guy named Moses and he told me my TV was still on the road but that I should get an email by the end of the day telling me I could pick it up. After already being lied to on the initial ad where it said I would be able to pick my order up the next day I simply did not believe what this guy was telling me . I explained that when I ordered it on December 1st Cyber Monday that the ad said I would be able to come get it the following day on the 2nd. It felt like a bait and switch. By the time I spoke with Moses thinking that I would be able to pick up my TV on the 10th I had already promised a brand new Insignia 43 inch to someone else close by as a Christmas gift that I had originally purchased 45 days before from Best Buy but wasn't really happy with the picture and that was the reason I ordered the Toshiba. There was no way I was going to go back on my promise and so I gave the guy my TV and told Moses to cancel my order for the Toshiba that I would buy a TV somewhere else. I ended up ordering a Samsung from Walmart and it was delivered within 30 minutes. So glad I decided to go that direction instead of going back to Best Buy. I will never order from the store again when it comes to Black Friday or cyber monday deals. I obviously could not trust the information online.

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