Verizon

4.8
515 reviews
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Business Details

1201 Penny Ln, Fernley, NV
89408, United States
(775) 575-3131
https://www.russellcellular.com/store-locations/fernley-nv
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1201 Penny Lane in Fernley, NV 89408

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
1201 Penny Ln, Fernley, NV
89408, United States

Hours

Reviews

4.8
511 reviews
5 stars
462
4 stars
23
3 stars
5
2 stars
4
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of individual employees like Breeana, Jenna, and Jacob.

Professionalism

While some reviews highlighted excellent professionalism, others noted instances of unprofessional behavior, particularly regarding staff conduct and appearance.

Efficiency

Several customers appreciated the quick and efficient service, with many reporting fast transactions and minimal wait times.

Mixed Experiences

Customers reported a mix of experiences, with some having great service while others faced rude or unhelpful staff.

Pricing Issues

There were complaints about high prices and unexpected fees, with some customers feeling misled about costs.
  • AR
    Andreas Russell
    Nov 14, 2025
    5.0
    Armando C. Helped me with a lot! I'm also glad he could help me with saving $17 and change per month over Spectrum. Three year plan too! I'm handicapped and things went smooth!
  • CS
    Conrad Schaff
    Nov 14, 2025
    5.0
    Good quick service
  • RD
    Rachel Dunfee
    Oct 23, 2025
    5.0
    Due to staffing issues the store manager was the only worker for the day. He was very knowledgeable and helpful to everyone coming into the store regardless of the staffing constraints.
  • LR
    L Rose
    Oct 19, 2025
    1.0
    Went in today and Kaetlin had her young daughter there while she was working how completely unprofessional. I have been in at this location and never seen the other girls in hoodies and boots or with their young child all over the store catering to them while there were customers in store, how is that even legal I will never be back again Because of the response and them wanting me to have empathy, I am a paying customer that needed help and their employee tended to her young child, instead of focusing on the customers needing help. I will be reaching out to Verizon Corporation to ensure this doesn’t happen again. If you can’t get an employee that brings her child to work just for fun, then I don’t think you understand what it means for a “professional” environment. To ask a customer to have empathy for someone having their child at work is extremely inappropriate
  • CG
    Casey Goodfellow
    Oct 2, 2025
    1.0
    Awful service, been here a few time recently. First experience was an upgrade and the lady who did that was wonderful. Last two times I’ve been in there had been and extremely rude condescending. Over quote me or tell me I owe a ridiculous amount of money. I was told today it would be 300 dollars to add two Apple Watches. Call Verizon directly and got a quote for 70 dollars tax’s and fees and only 30 more dollars a month. This store is a waste of time
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Frequently Asked Questions About Verizon

What brands does Verizon in Fernley, NV offer?

Verizon in Fernley carries brands including Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.

What are the operating hours of the Verizon store at 1201 Penny Lane in Fernley?

The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.