Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1201 Penny Lane in Fernley, NV 89408
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.8
519 reviews
5 stars
469
4 stars
23
3 stars5
2 stars4
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of individual employees providing exceptional service.
Professionalism
While most reviews highlighted professionalism, there were a few complaints about unprofessional behavior from some staff members, which negatively impacted customer experiences.
Efficiency
Many customers appreciated the quick and efficient service, noting that their transactions were handled promptly without unnecessary delays.
Mixed Experiences
Some customers reported negative experiences, including issues with pricing transparency and service quality, indicating inconsistency in customer satisfaction.
- PPP.I.1 day ago1.0Verizon told me I was a victim of unauthorized MAC Bridging and IP Address Hijacking. All of my search results are coming back to the hackers location at El Prado Estates RV Park in Yuma, AZ. Verizon will not cooperate with Law Enforcement to stop the person hacking Verizon customers. All of my search results continue to be for the hackers location.
- DDDonovan Dewitt2 days ago5.0I had an amazing experience. I had never gotten my own phone plan and the representatives that helped me made it easy and quick I was told everything clearly and when I needed it explained again they didn’t hesitate. I Will definitely recommend you to people.
- RJRob JonesDec 11, 20255.0Great customer service member was knowledgeable kind and very helpful!
- EUElizabeth UhartDec 2, 20255.0Excellent customer service, greeted promptly, comfortable wait. Very helpful, knowledgeable staff helped with a difficult problem.
- DKDaniel KayeDec 1, 20255.0Great service very professional. Would highly recommend. Got me everything I needed.
Frequently Asked Questions About Verizon
What brands does Verizon in Fernley, NV offer?
Verizon in Fernley carries brands including Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
What are the operating hours of the Verizon store at 1201 Penny Lane in Fernley?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does the Verizon store at Fernley offer in-store pickup for orders?
Yes, they provide in-store pickup as one of their pickup and delivery services.
What payment options are accepted at the Fernley Verizon store?
They accept American Express, Cash, Discover, MasterCard, and Visa payments.
Does the Verizon store require appointments or offer same-day delivery?
No, appointments are not required and same-day delivery is not available.
Is the Verizon Fernley store wheelchair accessible?
Yes, it has a wheelchair accessible entrance.
Which nearby places can I visit for coffee before or after my visit to Verizon in Fernley?
Starbucks is located nearby and is a convenient option for coffee before or after your Verizon visit.
What nearby fitness center can I visit in Fernley close to the Verizon store?
Fernley Anytime Fitness and Anytime Fitness gyms are close to the Verizon store, ideal for fitness enthusiasts.
Are there dining options near the Verizon store in Fernley?
Yes, there are several nearby dining places including Jehova Es Mi Pastor, Carniceria Los Toritos, Taqueria Y Mas, Pizza Hut, Taco Bell, Burger King, Quiznos, Fernley Pizza Factory, and Starbucks.
Where can I find competitive Verizon service alternatives near the Fernley Verizon store?
Nearby competitors include T-Mobile store and other wireless retailers such as Victra, TCC, Cellular Sales, and Wireless Zone.