Best Buy

Reviews

• LP

  Leonard Plascencia

  6 days ago
  2.0
  Honestly, this store has good products, but there's an employee named Brandon (I think) who speaks Spanish, but he provides terrible service. I was looking for a monitor for my PC, and Brandon agreed to help me, but while he was looking for a monitor, keyboard, and mouse, Brandon said he'd be back in 5 minutes. I waited for about 20 minutes, and when I asked one of his coworkers about him, they told me he'd finished his shift and hadn't helped me. He left me waiting for 20 minutes with my things, and one of his coworkers helped me politely and with much better service than that Brandon guy. They should fire him for such poor service.
• AB

  Allison Beardsley

  Nov 12, 2025
  1.0
  So Sad- Terrible company- They lost several customers from the worst service.. (Buy your electronics at COSTCO- they care)... I bought a New Frame TV in mid October 2024... By Late October 2025, (375 days later) the almost $4000 TV smelled like burning plastic and quit working (I barely watch tv like 10 hours a month)- One week over the One Year warranty and Best Buy did nothing- COSTCO gives a 5-year warranty- BEST BUY Then sold me $129 come and fix it diagnostic thing- two weeks went by- no one called me to fix it- I called them again- they said they can't help me- I was like "why did you sell me a repair you can't do?" So it is really sad- I bought the most bougie TV- my family and I have bought tons of stuff from Best Buy- And this BOUGIE TV barely lasted a year- it literally self destructed after 375 days. I was out of town the month before too... So I was just in shock- They can look at my husband and mis spending the last twenty years- we buy for our businesses, and so much- NEVER AGAIN. I went to COSTCO- not only is the frame TV half the price it comes with a 5-year warranty- I was so stupid for trusting Best Buy and buying without Research- Guys- Save yourselves money- Truly the Costco membership is worth it- They truly care for their clients and members- I am shocked and appalled by BEST BUY- and they have lost a life long customer- and I will be sure to warn everyone of their ways. This TV was like $30 an hour for the 100 hours of TV I watched in a year. So very sad- As a business owner I am in shock they treated me this way- and I am sure I am not the only one- -------Editing by adding this comment on 11-13-25 after Best Buys Response. ------- 1. You have my information- I have already wasted time and energy on the terrible call center- 2. I wasted time driving into the store 3. The store folks have my information and someone is supposed to contact me to fix my TV 4. No one has contacted me- Still 5. I find it offensive and Rude you think I should waste more of my life chasing you down with a number on FB and Twitter- that is absurd- ---- A proper response would be you calling me and fixing the TV or replacing it for free- Not having me chase you all- I will be buying all future devices and electronics from COSTCO- Costco cares and has 500% better warranty- ------ I think their reply shows how terrible they are that they want me to chase them down on social media- That is totally not a solution. The solution is you look me up- My name is what it is- You will see I ordered an expensive TV and see the calls I made- Why in the world would you suggest I chase you down on Social media?
• JJ

  James

  Nov 10, 2025
  5.0
  Staff was helpful and informative
• PS

  Parker Shonnard

  Oct 17, 2025
  1.0
  Would not take back a device i purchased a week ago, device was defective confirmed with manufacturer. They said I should be able to take it back to best buy no problem. Why would I buy anything here if I can't take it back after purchasing? Proceed at your own risk.
• SG

  Scott Gehrman

  Oct 10, 2025
  1.0
  Went to Best Buy for personal advice on a product as otherwise I would have simply ordered it online. (I do feel that this may be a huge reason Best Buy is surviving in this Amazon/online order world; that they offer personal advice and can answer personal questions.) I waited 20-minutes before being told I’d have to wait another 10-15 minutes minimum. My suggestion to prolong their imminent closing is that they also promote and offer appointments for personal advice and product questions.

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