Best Buy Express

4.5
174 reviews

About

Electronics StoreCell Phone StoreTelecommunications Equipment SupplierComputer StoreHome Theater Store
Welcome to Best Buy Express, where technology meets connectivity. Our stores across Canada are the result of a strategic partnership between Best Buy and Bell Canada, blending the best in tech retail with cutting edge telecommunications services. Step into our stores to discover the latest tech offerings from Best Buy, complemented by the great services and expertise of Bell, Virgin Plus, and Lucky Mobile.

Location

Best Buy Express
245 Robie St Unit 159, Truro, NS
B2N 5N6, Canada

Hours

Reviews

4.5
174 reviews
5 stars
135
4 stars
15
3 stars
12
2 stars
3
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Russell, Dallyce, and Tye, received high praise for their helpfulness, knowledge, and friendly demeanor, making customers feel valued and supported.

Product Knowledge

Customers noted the staff's extensive knowledge about products and services, which helped them make informed decisions.

Store Experience

Many reviews highlighted a positive shopping experience, with staff providing personalized assistance and going above and beyond to meet customer needs.

Mixed Feedback

While most reviews were positive, some customers expressed dissatisfaction with inconsistent service and corporate policies that hindered their experience.
  • CM
    Chris McPhee
    Nov 13, 2025
    5.0
    Fantastic! Had a problem with my daughter's phone. Dallyce was quick to get it fixed. Super helpful, and just a great personality as well. I will definitely search her out if I need anything from this store again.
  • CS
    Crystal Shea
    Nov 12, 2025
    5.0
    A few months ago,Tye walked me through the whole process of buying a new phone and switching providers. He compared iphones and androids, and his explanations were very clear. This week I dropped in again at Best Buy in Truro and dealt with Tye again, this time to add someone to my plan. Again he made the process painless! We really enjoy being able to joke around with the staff and shared a few laughs.
  • JW
    James Wootton
    Nov 3, 2025
    5.0
    Russell was amazing helping me find lost receipt for Google warranty claim and set me up with a new device. Very good customer service
  • HG
    Hava Guday
    Oct 29, 2025
    1.0
    If you get this email on your order: "To claim your order, you will need to bring the following items with you to the store: A copy of this email (printed or on your mobile device) One piece of government-issued photo ID" Don't be surprised when you get to the store with those two items. They have different plans.
  • CS
    c slivocka
    Oct 27, 2025
    5.0
    Dallyce at Truro’s Best Buy Express made my new phone experience less stressful with both her knowledge and approach. She was excellent to deal with and I did not feel rushed as I asked my many questions. Nikole at the same store helped me a few days later with an issue that was related to a SIM card. She was also excellent and got the matter resolved quickly. Thanks to both sale consultants. I will consider this store for future products.

Frequently Asked Questions About Best Buy Express

What kind of products and services does Best Buy Express in Truro offer?

Best Buy Express in Truro offers the latest technology products from Best Buy, combined with telecommunications services from Bell, Virgin Plus, and Lucky Mobile.

Where is Best Buy Express located in Truro?

It is located at 245 Robie St Unit 159, inside Truro Mall at the main door entrance, Truro, NS, B2N 5N6, Canada.