Best Buy Express

Reviews

• GP

  Geraldine Peach

  Mar 24, 2026
  5.0
  From the beginning I was a little skeptical bit have to say they lived up to the deal they said I was getting. Set up my phone for me when other stores wanted to charge me and told me to comeback anytime with questions. Have to mention everyone there made it a fun experience thank you all
• DM

  Deseree MacLean

  Mar 17, 2026
  5.0
  The service in this store is incredible. The manager kept us entertained while the employee activated our phone. He interacted with our son the whole time. I can't say I have ever received this type of service before but can say for certainty I will always be going back.
• SK

  Sunaina K

  Mar 16, 2026
  1.0
  I am beyond frustrated with my experience at Best Buy express in Sydney Mayfair mall. I bought a watch using a Fairstone Card, and it has been months and I am still being charged interest for something that was supposed to be fixed a long time ago. About a month ago, an employee told me the issue was “fixed.” That was a complete lie — nothing has been corrected, and the interest keeps adding up. Today was the worst part. I called Best Buy express store in Sydney mall to get help, and the representative who answered was extremely rude, used inappropriate language, refused to listen to my problem, and hung up on me. After that, I called back multiple times (over 10 calls), and my calls were clearly being ignored on purpose. This is absolutely unprofessional and disrespectful. She told me to come to the store and I already explained her, I’m from port hawkesbury, it’s too far for me and why should I waste my gas just for their mistake. This is not how customers should be treated — especially when it involves financing, billing errors, and money being taken unfairly. I feel ignored, disrespected, and completely let down by a company that claims to care about customer service. I strongly warn others: be very careful when using financing here, and don’t expect support if something goes wrong. This has been one of the worst customer service experiences I’ve ever had. I am attaching this as an update to my complaint. After more than 110 call attempts, my call was finally answered by a different employee. I first thanked her for answering, as I had been calling continuously for almost two hours. She was surprised to hear that I had made so many attempts. I explained the entire situation to her. She then informed me of what the previous employee had told her—that she had refused to assist me because she claimed I was using inappropriate language. I want to clearly state that this allegation is completely false. I did not use any bad or inappropriate words at any point. I was simply explaining my issue. The previous employee told me she was busy in the store, said she could not help me, and abruptly hung up the phone. This behavior was extremely disrespectful and unprofessional. Additionally, she claimed she was the only employee working at the time, which raises concerns because another employee did answer my call later. This contradiction suggests that false information was provided. Unfortunately, it appears that the previous employee misrepresented the situation entirely. I respectfully request that the owner review who was assigned to the evening shift and assist in resolving my issue. March 16,2026. Between(6:25pm-8pm).
• SR

  Sangeetha Ramakrishnan

  Mar 11, 2026
  5.0
  Great service by Pratyusha! Very helpful with the best options available and made us comfortable.
• KW

  Karen Wood

  Mar 6, 2026
  5.0
  Best experience I have ever had purchasing a phone. John the store manager at Best Buy express in the Mayflower mall I would highly recommend, I felt 100 percent satisfied with my purchase, the entire team were more than helpful, I know I can go back if I have any problems going forward. Finally felt good leaving the store after purchasing a phone.

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