Best Buy

Reviews

• UR

  Uves Rajput

  1 day ago
  5.0
  I was in the store today to get a screen protector. A really nice gentleman, Gurleen helped me with it. Amazing service. Asked me the right questions and gave me the right product. Very helpful
• DM

  David Murdoch

  1 day ago
  5.0
  Noah provided excellent service by installing a screen protector on a new phone, answering all our questions and recommending other purchases we wanted. Noah is an asset to Best Buy and to customer service everywhere. Thank you, Noah!
• NM

  Nasiruddin Master

  5 days ago
  1.0
  I had a very disappointing experience with Best Buy Canada. First, the delivery itself was a hassle. My order was delayed, and I ended up having to go to the Purolator sort facility twice just to track it down and pick it up myself. That alone was frustrating and inconvenient. Unfortunately, things got worse after I received the TV. The unit I purchased was a Geek Squad certified open-box item, which is supposed to be in excellent condition. However, the screen has visible white spots/stains that cannot be cleaned off and are clearly noticeable even from several feet away when the TV is off. This indicates surface damage, not normal wear and tear. When I reached out to customer service, the only resolution offered was a small 10% discount, which does not reflect the nature of the issue. This is not a minor cosmetic flaw, it’s permanent panel damage on a premium OLED TV. I was expecting either a proper partial refund that matches the defect, or a replacement unit in comparable condition. Between the delivery issues, the defective product, and the lack of a reasonable resolution, this has been a very frustrating experience. For a Geek Squad certified unit, I expected much better quality control and customer support. Overall, I’m disappointed with how this situation was handled and would be hesitant to purchase open-box items from Best Buy again.
• AO

  Aaron O'Connor

  6 days ago
  1.0
  I tried to buy a watch and video game. I stood for 5 minutes got no assistance. When I got ahold of a staff member on their phone they said they will find some one who can help, I waited another 5 minutes and then left. Obviously not the day to buy a new smart watch. Tons of staff standing around on their phones but no one to assist.
• HH

  Hima

  Apr 23, 2026
  1.0
  Worst protection plan ever experienced. (Not worth even a one star) Bought a refrigerator with protection plan and got some rusty on the door after about 2 years. Bestbuy rejected my claim even it's clearly identifiable as something wrong with the product. Very disappointed, Bestbuy lost one more family as a customer. Will use Costco instead (they always stand for their customers no matter what).

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