Verizon

4.3
219 reviews
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Business Details

105 N. Rosedale Street, Silver City, NM
88061, United States
(575) 956-6383
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Silver City, NM. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
105 N. Rosedale Street, Silver City, NM
88061, United States

Hours

Reviews

4.4
217 reviews
5 stars
160
4 stars
23
3 stars
5
2 stars
9
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, knowledgeable, and patient, particularly highlighting employees like Mike, William, and Kaya.

Technical Assistance

Many reviews noted the staff's ability to assist with technical issues, including phone setups and data transfers, often going above and beyond to help customers.

Mixed Experiences

While many customers had positive experiences, some reported poor service, particularly from specific employees, leading to frustration and dissatisfaction.

Store Environment

The store was described as welcoming and friendly, although some customers experienced long wait times and felt ignored at times.

Product Availability

Customers appreciated the availability of products, but some mentioned limited accessory options.
  • RC
    Robert Chick
    Nov 8, 2025
    1.0
    Kaitlyn deleted my wife's phone data leaving her with no phone while I was out of town. All she was supposed to do was an Sim transfer. When she ran into an issue instead of calling tech support she deleted the whole profile effectively canceling service. She lost all photos as well.
  • KR
    Kimberly Rodriguez
    Oct 6, 2025
    5.0
    Mike was friendly, patient and knowledgeable thank you for making sure I got my important photos and videos
  • TT
    Timothy Trofe
    Oct 6, 2025
    5.0
    I lost my phone on Oct 4th in nearby Nat'l Forest and it was not recoverable. I brought in my old Note 5 to the Verizon store and Mike spent 2 hours with me to get it to operable. I went back several days later and we transferred all my contacts, photos, and some apps on a New Phone. He was extremely knowledgeable and great to work with throughout the process
  • MT
    Michael Tafacory
    Aug 25, 2025
    5.0
    Was here on vacation and Michael was able to get me back up and running in no time. He was super attentive, caring and knowledgful on everything. Thank you Verizon Wireless!!!!
  • AM
    Amelia Mendivil
    Aug 23, 2025
    5.0
    I got the best service ever, that Mike whom works at the Silver City Verizon store ,sure knows his stuffs. Thank you, Mike for your patience and the time you took with two elderly folks. It meant alot, not easy waiting on older people who understand all this new technology.
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Frequently Asked Questions About Verizon

What products does Victra offer at the Silver City location?

Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection products.

What are the store hours for Victra in Silver City, NM?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM and is closed on Sundays.