Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Santa Fe, NM. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
338 reviews
5 stars
284
4 stars
16
3 stars3
2 stars5
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Anthony, Kyle, and Jeremiah.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor communication and service, particularly regarding issues with phone upgrades and account management.
Efficiency
Several customers highlighted the quick and efficient service they received, often noting minimal wait times and smooth processes.
Professionalism
Customers appreciated the professionalism of the staff, with many mentioning their patience and ability to handle complex requests.
- JLJeremy LinDec 18, 20255.0Really awesome staff here. Kyle and Anthony know their stuff. Super friendly, super helpful. I highly recommend this location.
- FAFrank AlvarezDec 15, 20255.0Mike and my boy Anthony took care of me and my family perfectly! Took the time to hear my needs and give me a few ways to go about getting my son a phone! Great service thank you fellas
- SDShannon DonovanDec 10, 20251.0Do not ever ever use this store. They lie to you. They do not answer questions. I am on my 4th visit and they still will not even answer if my phone if there or not. Kyle lied to me multiple times and never called or answered the phone number he gave me. Stay far far away from this store. I would give it a zero if possible.
- KKKeegan KneelandNov 20, 20255.0Anthony and Mike were so helpful I lost my phone and they made the process of getting a new phone so easy I didn't feel pressured to buy or didn’t feel like they were hustling trying to make a quick sale they took their time to break down my bill and explained everything to me I highly recommend this store over the one off of Zafarano where you have an hour long wait just to not get the help you need
- JJJeff JonesNov 20, 20255.0Mike was great helped me solve an xfinity problem and got me into my new iPhone and iPad and saved me $100 on my accessories, I recommend this place for all Verizon needs
Frequently Asked Questions About Verizon
What services does Victra — Verizon Authorized Retailer in Santa Fe offer?
Victra offers new lines, upgrades, new devices, and accessories. They provide a full range of wireless devices including phones, tablets, wearable technology, and accessories.
What brands can I find at the Victra Verizon store on N Guadalupe St?
The store carries Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate, Otterbox, and Urbanista among others.
What are the store hours for the Victra Verizon store in Santa Fe?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 12:00 PM to 5:00 PM.
Does Victra offer in-store pickup for orders at this location?
Yes, Victra offers in-store pickup service at this Santa Fe location.
What payment options are accepted at the Victra Verizon store?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Where is Victra — Verizon Authorized Retailer located in Santa Fe?
The store is located at 604 N Guadalupe St, Suite D, Santa Fe, NM 87501, USA.
Are there nearby restaurants to visit before or after shopping at Victra?
Yes, nearby restaurants include Crackin' Crab Santa Fe Seafood Boil, Jinja Bar and Bistro, ZENSHI Handcrafted Sushi, and Baskin-Robbins for dessert.
What other mobile phone stores are near the Victra Verizon store?
Nearby options include Wireless Express, GoWireless Verizon Premium Retailer, and another Verizon store in the vicinity.
Are there convenient coffee shops near Victra for a quick break?
Starbucks is located nearby, offering a convenient place for coffee and refreshments before or after your visit to Victra.
Is there a place to get financial services close to Victra Verizon in Santa Fe?
Yes, nearby financial services include Edward Jones - Financial Advisor: Bob Graham, Del Norte Credit Union, Coinme, and Western Union for money transfers and more.