Verizon

4.5
336 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Santa Fe, NM. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
604 N Guadalupe St, Santa Fe, NM
87501, United States

Hours

Reviews

4.5
333 reviews
5 stars
280
4 stars
16
3 stars
3
2 stars
5
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, professionalism, and friendly demeanor, particularly highlighting employees like Kyle, Anthony, and Jeremiah.

Efficiency

Several reviews noted quick and efficient service, with customers appreciating the speed of phone upgrades and issue resolutions.

Knowledgeable Staff

Customers frequently mentioned the staff's expertise and ability to provide informed recommendations and solutions.

Mixed Experiences

While many had positive interactions, some customers reported negative experiences, particularly with specific employees who were perceived as rude or unhelpful.

Store Environment

The store was described as well-stocked and organized, although some customers noted issues with wait times and communication.
  • KK
    Keegan Kneeland
    4 days ago
    5.0
    Anthony and Mike were so helpful I lost my phone and they made the process of getting a new phone so easy I didn't feel pressured to buy or didn’t feel like they were hustling trying to make a quick sale they took their time to break down my bill and explained everything to me I highly recommend this store over the one off of Zafarano where you have an hour long wait just to not get the help you need
  • JJ
    Jeff Jones
    4 days ago
    5.0
    Mike was great helped me solve an xfinity problem and got me into my new iPhone and iPad and saved me $100 on my accessories, I recommend this place for all Verizon needs
  • MG
    Marco Gouws
    Nov 9, 2025
    1.0
    Just trying to upsell to other items
  • JC
    Jimmy Colbert
    Oct 24, 2025
    5.0
    Kyle and Anthony were amazing Helped me with all my business account needs definitely recommend this store over Any other Verizon
  • OM
    Office Manager
    Oct 18, 2025
    5.0
    Kyle was awesome helped me with my business account and fix what another store messed I only recommend this store for all your business needs

Frequently Asked Questions About Verizon

What services does Victra — Verizon Authorized Retailer in Santa Fe offer?

Victra offers new lines, upgrades, new devices, and accessories. They provide a full range of wireless devices including phones, tablets, wearable technology, and accessories.

What brands can I find at the Victra Verizon store on N Guadalupe St?

The store carries Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate, Otterbox, and Urbanista among others.