Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Santa Fe for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
385 reviews
5 stars
177
4 stars
51
3 stars
22
2 stars
17
1 star
118
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others were described as rude and unprofessional.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among staff, leading to misinformation and unresolved customer issues.
Wait Times
Customers frequently reported long wait times to receive assistance, often exceeding initial estimates.
Sales Practices
There are complaints about aggressive upselling tactics and lack of transparency regarding fees and promotions, leading to customer dissatisfaction.
Positive Experiences
Despite negative feedback, some customers shared positive experiences with specific employees who provided excellent service and support.
- RSrahima Schmall4 days ago5.0Long wait but once helped,great service by the manager and staff.
- FLFirst LastOct 23, 20251.0I had an absolutely terrible experience at the Verizon store. I went in on October 23rd to purchase a new device, and I was told I would be getting a silver phone. When the rep returned from the back after porting my number, he handed me a white phone instead. When I politely said I didn’t want a white phone, the staff became argumentative and combative. A senior team member came out and was outright disrespectful, mouthy, and completely unhelpful. To make matters worse, the manager told me I would have to pay a $50 restocking fee just to get the color I was promised. The packaging even confirms the device is “Cloud White”—not the silver I requested. The staff was rude, unprofessional, and unaccommodating. I shouldn’t have to pay extra for a mistake that wasn’t mine. I will never return to this store and would caution others to think twice before going here.
- CMClif MeyerOct 23, 20255.0I needed to activate a new old iPhone and set up an Apple account. Mathew got me out the door in no time at all, patiently dealing with my big finger typos. Kudos to him and his manager
- KCKevin CarpenterOct 20, 20255.0Shout out to Zafarano Verizon store crew! Great service, particularly my main man Matthew, Juan and the rest of the staff. They took care of my problem and even lowered my phone bill a bit. Very cool people and experience, thanks again!
- DKDee KayOct 13, 20251.0I went into this store to get an upgrade since I hadn't had one in a few years. The staff here are rude and VERY pushy! The manager and the girl helping us kept trying to get us to upgrade other phones on the account even tho we kept saying no! Then the girl kept trying to get me to agree for paying for things I said I didn't want. Then she got mad and said they close in 30 mins. We made the comment about Google saying they were open until 8pm and the girl got an attitude and snapped at us about being short staff. That sounds like a you problem not an us problem. Then proceeds to tell me that I am on my own to setting it up. LETS MAKE ONE THING CLEAR YOU APPLIED FOR YOUR JOB AND IF YOU DONT LIKE IT QUIT!! BUT STOP TAKING YOUR SNOTTY AND RUDE ATTITUDE OUT ON CUSTOMERS THAT KEEP YOU EMPLOYED!! Wish I could do 0 stars!! Your not worth the one.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Santa Fe?
The Verizon store in Santa Fe is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Santa Fe?
The Verizon store is located at 3545 Zafarano Dr, Ste C, Santa Fe, NM 87507.
What brands of smartphones are available at the Verizon store in Santa Fe?
The store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as brands like Motorola, Kyocera, and TCL.
What pickup and delivery options does the Verizon Santa Fe store provide?
You can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an in-store appointment at the Verizon Santa Fe location?
Yes, you can schedule an in-store appointment online or using the My Verizon app.
What types of services does Verizon in Santa Fe offer?
Services include mobile plans, wireless internet plans, and voice plans for personal and business needs.
Does Verizon Santa Fe accept mobile NFC or debit card payments?
Yes, Verizon accepts payments through mobile NFC and debit cards, and does not require cash only.
Which nearby places might I visit before or after shopping at Verizon Santa Fe?
Nearby places include Starbucks for coffee, Cafe Grazie for Italian food, and Michaels Stores for arts and crafts shopping.
Are there any insurance agencies near the Verizon Santa Fe store?
Yes, Brynda Gonzalez - State Farm Insurance Agent and State Farm insurance agencies are located nearby, convenient for combined visits.
Where can I find pet stores near Verizon in Santa Fe?
PetSmart and another PetSmart location are near Verizon, offering pet supplies and services if you need to shop for your pets during your visit.