Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Santa Fe for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
408 reviews
5 stars
197
4 stars
52
3 stars
22
2 stars
17
1 star
120
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable staff, highlighting individual employees for their exceptional service.
Communication Issues
Several reviews noted a lack of transparency and communication regarding account changes and service options, leading to customer frustration.
Long Wait Times
Customers frequently reported long wait times to receive assistance, with some experiencing delays of over an hour.
Mixed Experiences
While some customers had positive experiences, others reported rude or unhelpful staff, indicating inconsistency in service quality.
Sales Pressure
Multiple reviews mentioned aggressive upselling tactics and pressure to change plans or purchase additional services, which left some customers feeling uncomfortable.
- PRPaola Raymi2 days ago5.0Matthew was excellent at helping us with our upgrade and data transfer! Super knowledgeable and friendly. Super grateful for his help 🙌✨
- JPJennifer PetoskeyJan 4, 20265.0I had a great experience today wiping and trading in my old iPhone - prompt help, knowledgeable staff who got me exactly what I needed, and I was in and out in just a few minutes. I appreciate a capable staff, thank you to this team!
- DBDenise BacaDec 22, 20255.0I received a great service with excellent communication, And full service support. Device quality and value were considered when making an offer for change of service, which was greatly appreciated. Miss Montano is amazing and great service with service people like her, I will come back.
- EDELIT3 DankDec 21, 20255.0Sure! The Verizon corporate store in Santa Fe offers a welcoming and efficient environment, and Amanda truly made my visit exceptional. She took the time to listen carefully to my needs and patiently explained all the options available. Her expertise helped me choose the best plan and device for my situation without any pressure. Amanda’s friendly attitude and genuine willingness to help made the whole process smooth and enjoyable. If you’re looking for great customer service and knowledgeable staff, this Verizon store is definitely the place to go—especially if Amanda is there to assist you!
- KCKarra CDec 16, 20251.0I’m leaving this review to help inform others who are considering visiting this location in person. I went in with a clear plan and end goal: to upgrade my phone and potentially open one new line for my teenage son. I was very clear about what I wanted and what I did not want changed on my account. Despite this, changes and add-ons were made that I did not authorize or fully consent to, and these were not clearly explained during the visit. I only became aware of the issue after reviewing my account, which then required additional time and effort to contact customer service to have everything corrected. What was most concerning was the lack of transparency and communication. When customers come in with a clear plan, they should be able to trust that nothing beyond that plan will be added without full explanation and approval. Afterward, I noticed other public reviews describing similar experiences at this same location, which suggests this may not be an isolated incident. I hope management takes this feedback seriously and improves communication, transparency, and consent practices going forward.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Santa Fe?
The Verizon store in Santa Fe is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Santa Fe?
The Verizon store is located at 3545 Zafarano Dr, Ste C, Santa Fe, NM 87507.
What brands of smartphones are available at the Verizon store in Santa Fe?
The store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as brands like Motorola, Kyocera, and TCL.
What pickup and delivery options does the Verizon Santa Fe store provide?
You can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an in-store appointment at the Verizon Santa Fe location?
Yes, you can schedule an in-store appointment online or using the My Verizon app.
What types of services does Verizon in Santa Fe offer?
Services include mobile plans, wireless internet plans, and voice plans for personal and business needs.
Does Verizon Santa Fe accept mobile NFC or debit card payments?
Yes, Verizon accepts payments through mobile NFC and debit cards, and does not require cash only.
Which nearby places might I visit before or after shopping at Verizon Santa Fe?
Nearby places include Starbucks for coffee, Cafe Grazie for Italian food, and Michaels Stores for arts and crafts shopping.
Are there any insurance agencies near the Verizon Santa Fe store?
Yes, Brynda Gonzalez - State Farm Insurance Agent and State Farm insurance agencies are located nearby, convenient for combined visits.
Where can I find pet stores near Verizon in Santa Fe?
PetSmart and another PetSmart location are near Verizon, offering pet supplies and services if you need to shop for your pets during your visit.