Do I need an appointment to visit the Verizon store in Rio Rancho?

No appointment is required; you can walk in or call to make an appointment if preferred.

What smartphone brands can I find at this Verizon store?

The store offers Apple, Samsung, Google Pixel, Motorola, LG, HTC, and Asus smartphones.

Can I pay my Verizon bill in-store at this location?

Yes, you can pay your Verizon bill in-store at the Rio Rancho Cellular Sales Verizon location.

What payment options does the Verizon store accept?

The store accepts American Express, Discover, Mastercard, and Visa.

Does this Verizon store offer in-store pickup for orders?

Yes, in-store pickup is available for orders placed through the store.

What nearby places can I visit after shopping at the Verizon store on Pat D Arco Hwy?

Nearby spots include Starbucks for coffee, Natural Grocers for organic groceries, and Pioneer Ace Hardware for home supplies.

Are there any nearby medical facilities close to the Verizon store in Rio Rancho?

Yes, several are nearby including Allergy Partners of Albuquerque, Comfortable Dentistry 4U, and New Mexico Stem Cell Clinic.

Is there a nearby gas or propane supplier near the Verizon store?

Yes, Blue Rhino Propane Exchange is a nearby provider for propane needs.

Brand Certified

Verizon

4.5

(471 reviews)

Get Directions Call Website

Business Details

915 Pat D Arco Hwy, Rio Rancho, NM

87124, United States

(505) 715-6043

https://stores.cellularsales.com/us/nm/rio-rancho/915-pat-d-arco-hwy

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales

Cellular Sales is Rio Rancho’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Rio Rancho connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

Requires appointmentNot available

Location

Verizon

915 Pat D Arco Hwy, Rio Rancho, NM

87124, United States

Get Directions

Hours

Monday8:30 AM - 8:30 PM

Tuesday8:30 AM - 8:30 PM

Wednesday8:30 AM - 8:30 PM

Thursday8:30 AM - 8:30 PM

Friday8:30 AM - 8:30 PM

Saturday8:30 AM - 8:30 PM

Sunday10:00 AM - 7:00 PM

Reviews

4.5

471 reviews

5 stars

387

4 stars

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and attentive, with specific mentions of employees like Bobby, Don, and Kiana for their exceptional service.

Sales Experience

Several reviews highlighted positive experiences during the sales process, with customers appreciating the lack of pressure and the assistance in finding the best deals.

Billing Issues

A number of customers expressed frustration with billing practices, including unexpected charges and issues with trade-ins, leading to dissatisfaction with the overall service.

Store Environment

While many reviews noted a welcoming and friendly atmosphere, some customers reported poor management and unhelpful staff, indicating inconsistency in service quality.

AA
Arlene Ann
Jan 17, 2026
5.0
This is by far the very best Verizon store! I've been to the other stores and they are more as helpful or knowledgeable. Alex and Orlando are the very best. They know their jobs. They both go above and beyond for their clients! The corporate store was horrible. Both Alex and Orlando helped me with the many issues I had with my phone after my phone went swimming in the ocean. And then helped when I was only getting one bar of service. Thank you so much!!!!
AS
Andrew Sedillo
Jan 15, 2026
1.0
Horrible experience and frauds. Nothing but frauds. Doubled my bill when they said they were going to lower it. It took two months but my bill was doubled what I was quoted. They added 3 additional lines to my account with my knowledge
BL
Brii Licon
Dec 16, 2025
1.0
Terrible experience their workers are lazy. I couldn’t return my Internet gateway there. The lady requested for me to go to the postal office when I clearly told the lady I wanted to return it there just very inconvenient.
JW
Joe Welter
Dec 15, 2025
1.0
I went to this store as it was recommended by a friend of mine. Everything was going well and I was told that I would get a $1000,00 Visa card to pay my previous provider the balance owed on my phone upon trade in. I never received any gift card and my previous provider charged me over $600.00 dollars for the phone. When I contacted the store they said that they never said anything like this but I know what I heard. This is a very deceptive practice and I have spoken with Verizon customer service who is looking into this. Be careful about promises not kept from this particular store. It’s like buying a car and the salesman promising everything to get a sale. I’m also going to contact the FTC and report this deceptive person. Be aware of this store.
JR
Jennifer Rodgers
Dec 13, 2025
1.0
Don’t go. 14 year veteran Verizon customer here and probably the least knowledgeable, untrained associate I’ve ever dealt with. I’ve done nothing but order phones online for direct to home shipping or in store pickup and have never been told I needed to activate my phone in store immediately or be charged the full price of the phone on the spot. All agreements were signed online. That’s the point of online ordering and in store pickup. It’s supposed to be easy and seamless. Was told had to activate the phone immediately to walk away with it…even after I signed for it and it showed the order was picked up associate would not give me the phone. It was supposed to be a gift. Now I have an opened iPhone box and a text message to the recipient. Gift for Xmas ruined. I asked to cancel the order in total and associate was unable to even accommodate that. Horrible customer service. Horrible. Stay away from this Verizon store!