Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Rio Rancho’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.5
465 reviews
5 stars
385
4 stars
21
3 stars
18
2 stars6
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and attentive, with specific mentions of employees like Bobby, Don, and Kiana for their exceptional service.
Negative Experiences
Several reviews highlighted issues with deceptive practices, poor management, and untrained staff, leading to frustration and dissatisfaction among customers.
Store Environment
The store was often described as clean and welcoming, with a few mentions of long wait times during busy periods.
Product Knowledge
While many staff members were noted for their expertise, some customers reported experiences with associates who lacked knowledge about products and services.
- BLBrii LiconDec 16, 20251.0Terrible experience their workers are lazy. I couldn’t return my Internet gateway there. The lady requested for me to go to the postal office when I clearly told the lady I wanted to return it there just very inconvenient.
- JWJoe WelterDec 15, 20251.0I went to this store as it was recommended by a friend of mine. Everything was going well and I was told that I would get a $1000,00 Visa card to pay my previous provider the balance owed on my phone upon trade in. I never received any gift card and my previous provider charged me over $600.00 dollars for the phone. When I contacted the store they said that they never said anything like this but I know what I heard. This is a very deceptive practice and I have spoken with Verizon customer service who is looking into this. Be careful about promises not kept from this particular store. It’s like buying a car and the salesman promising everything to get a sale. I’m also going to contact the FTC and report this deceptive person. Be aware of this store.
- JRJennifer RodgersDec 13, 20251.0Don’t go. 14 year veteran Verizon customer here and probably the least knowledgeable, untrained associate I’ve ever dealt with. I’ve done nothing but order phones online for direct to home shipping or in store pickup and have never been told I needed to activate my phone in store immediately or be charged the full price of the phone on the spot. All agreements were signed online. That’s the point of online ordering and in store pickup. It’s supposed to be easy and seamless. Was told had to activate the phone immediately to walk away with it…even after I signed for it and it showed the order was picked up associate would not give me the phone. It was supposed to be a gift. Now I have an opened iPhone box and a text message to the recipient. Gift for Xmas ruined. I asked to cancel the order in total and associate was unable to even accommodate that. Horrible customer service. Horrible. Stay away from this Verizon store!
- JPJohnny PatoneDec 9, 20251.0My fault for not reading the fine print, but I got screwed over bad on my phone
- BNBoyd NNov 15, 20255.0Great service are always… and especially today as Patrick really went the extra mile to help me out and get me set up correctly. Thanks!!
Frequently Asked Questions About Verizon
What services does the Verizon store at 915 Pat D Arco Hwy in Rio Rancho offer?
The Verizon store offers wireless devices, Verizon plans and services, bill payment, and wireless accessories along with help upgrading smartphones.
What are the operating hours of the Verizon store at 915 Pat D Arco Hwy?
The store is open Monday through Saturday from 8:30 AM to 8:30 PM, and Sunday from 10:00 AM to 7:00 PM.
Do I need an appointment to visit the Verizon store in Rio Rancho?
No appointment is required; you can walk in or call to make an appointment if preferred.
What smartphone brands can I find at this Verizon store?
The store offers Apple, Samsung, Google Pixel, Motorola, LG, HTC, and Asus smartphones.
Can I pay my Verizon bill in-store at this location?
Yes, you can pay your Verizon bill in-store at the Rio Rancho Cellular Sales Verizon location.
What payment options does the Verizon store accept?
The store accepts American Express, Discover, Mastercard, and Visa.
Does this Verizon store offer in-store pickup for orders?
Yes, in-store pickup is available for orders placed through the store.
What nearby places can I visit after shopping at the Verizon store on Pat D Arco Hwy?
Nearby spots include Starbucks for coffee, Natural Grocers for organic groceries, and Pioneer Ace Hardware for home supplies.
Are there any nearby medical facilities close to the Verizon store in Rio Rancho?
Yes, several are nearby including Allergy Partners of Albuquerque, Comfortable Dentistry 4U, and New Mexico Stem Cell Clinic.
Is there a nearby gas or propane supplier near the Verizon store?
Yes, Blue Rhino Propane Exchange is a nearby provider for propane needs.