Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Rio Rancho, NM. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
443 reviews
5 stars
336
4 stars
36
3 stars
14
2 stars
7
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, particularly highlighting employees like Kevin, Drew, and Aaron.
Mixed Experiences
While some customers had fantastic experiences, others reported significant issues, particularly with Darius, who was noted for poor service.
Professionalism
Several reviews commended the professionalism of staff members, especially Kevin and Drew, who were described as thorough and attentive.
Follow-Up Issues
A number of customers expressed frustration over lack of follow-up and assistance after initial service, particularly regarding phone issues.
Store Environment
Some customers noted that the store environment was not always welcoming, with reports of staff being distracted or unhelpful.
- JGJean Gabriel4 days ago5.0Darius was a great help today in assisting me with service activation and the purchase of several accessories.
- RERosanne EakinNov 1, 20255.0Staff at the Enchanted Hills Verizon store are always very helpful.
- VTVincent TrujilloOct 27, 20255.0Donovan was excellent! Very responsive not only In store but out of store hours to help us with all our needs and questions. Very respectful and responsive in a timely manner and selfless! Highly recommend seeing him at the Rio Rancho/Bernalillo store!
- CSCR. S.Oct 18, 20255.0Fantastic experience! Donovan was incredibly helpful and Tristan helped us with decisions regarding which phone would be most suitable for our needs. Great customer service from both!
- AMAlexys MedranoSep 29, 20251.0If I could give the store a zero I would. While I was upgrading my phone and joining my dad’s plan I worked with Darius, who was distracted by a football game and ported it over the wrong phone number. I could not access any of my things for over 24 hours and had to end up driving 45 minutes away to corporate Verizon just to get assistance on fixing the problem. Darius was not helpful at all with changing the number he ported and lack of follow up. Do not recommend porting your number over at the store. I also was not able to receive or call out on my phone with a number he messed up. I wasn’t able to text or receive text messages. I also tried calling the store to speak to a manager about this multiple times throughout the day and nobody ever called me back for a follow up Very frustrated with This store. Because of Darius’s negligence, I am locked out of iMessages for three days and I’m not able to access them until Apple processes another iMessage request to my phone number. I’ve had to call Verizon almost 10 times yesterday two times and stayed on the Phone for a total of seven hours trying to get in touch with somebody to help me fix this problem. I spent three hours in another Verizon store trying to get this situated so my phone would start working. All for him to be watching a football game and not paying attention to his work. The store has never called me back in regards to this Right.
Frequently Asked Questions About Verizon
What products and brands does Verizon in Rio Rancho offer?
Verizon offers a wide range of wireless devices including phones, tablets, smartwatches, and accessories from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for the Verizon Rio Rancho location?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does the Verizon store offer in-store pickup services?
Yes, the store provides in-store pickup for your orders.
What payment options are accepted at Verizon in Rio Rancho?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I recycle my old electronics at this Verizon location?
Yes, Verizon Rio Rancho offers electronics recycling services.
What languages are supported by the Verizon Rio Rancho staff?
The staff is knowledgeable and supports both English and Spanish.
Where is Verizon Rio Rancho located?
The store is located at 3617 Pat Darco Hwy, Rio Rancho, NM 87144, USA.
Are there any places nearby Verizon Rio Rancho where I can grab a quick meal?
Yes, McDonald's, a fast food and burger restaurant, is nearby for a quick meal before or after your visit.
What nearby retail stores are close to Verizon Rio Rancho for additional shopping options?
Famous Footwear and Kirkland's are nearby retail stores if you want to shop for shoes or home goods along with visiting Verizon.
Are there any nearby banking options to Verizon Rio Rancho?
Yes, there are several nearby banks and credit unions including Century Bank, State Employees Credit Union, PNC, BBVA, Del Norte Credit Union, and Nusenda Credit Union to assist with your financial needs.