Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Rio Rancho, NM. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
453 reviews
5 stars
345
4 stars
36
3 stars
14
2 stars
8
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Kevin, Donovan, and Drew, highlighting their ability to resolve issues and provide a positive experience.
Mixed Experiences
While many reviews were positive, there were notable complaints about specific employees like Darius and Jaggs, indicating inconsistency in service quality.
Product Knowledge
Several customers appreciated the staff's knowledge about products and services, which contributed to a smooth purchasing process.
Long Wait Times
Some customers expressed frustration with long wait times and inadequate assistance during busy periods, impacting their overall experience.
- CCCristina Carbajal3 days ago5.0Great seevice. Gave me great deals and discounts.
- GGGena Goodson6 days ago5.0Visited for a new phone purchase, and immediately felt like I was in good hands with Aaron. Good customer service and in-person transactions are so valuable these days, and this store masters in both. As a third-party retailer, this store operates seamlessly with Verizon. 10/10 experience.
- TVTashina VelardeDec 28, 20255.0Aaron was very helpful and helped me save money on my bill.
- TLTimothy LermaDec 20, 20255.0Donovan was great. He found the best deal for us we go two new phones and an IPad!
- EEEspi EllisDec 6, 20255.0I’ve been a Verizon customer for a while now, and I’ve consistently had a great experience with their services. Despite the overall rating of 4.4, I firmly believe Verizon’s customer service deserves a perfect score, and I want to highlight one standout representative who has completely changed my perspective—Donovan. From the moment I reached out, Donovan’s professionalism and attentiveness were immediately noticeable. He took the time to understand my issue, explained everything in clear detail, and went above and beyond to ensure that I was completely satisfied. It's rare to find a representative who genuinely cares about resolving problems with such efficiency and personal touch. He made the entire process seamless—something I truly appreciate in today’s fast-paced world. Donovan made what could have been a stressful situation feel effortless. I’ve interacted with several other Verizon reps in the past, and honestly, they’ve all been friendly and helpful, but Donovan set the bar incredibly high. If I could give him, and every other representative I’ve encountered, a 10/10 rating, I absolutely would. Verizon’s team should be proud to have such dedicated employees like Donovan, who truly enhance the customer experience. While the overall rating of 4.4 might not reflect the true caliber of service Verizon offers, I encourage anyone reading this to look beyond the numbers. Verizon’s customer service, especially with people like Donovan leading the way, deserves a solid 5-star rating. Keep up the great work, Verizon! You've earned my loyalty, and I look forward to continuing to be a customer for years to come.
Frequently Asked Questions About Verizon
What products and brands does Verizon in Rio Rancho offer?
Verizon offers a wide range of wireless devices including phones, tablets, smartwatches, and accessories from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for the Verizon Rio Rancho location?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does the Verizon store offer in-store pickup services?
Yes, the store provides in-store pickup for your orders.
What payment options are accepted at Verizon in Rio Rancho?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I recycle my old electronics at this Verizon location?
Yes, Verizon Rio Rancho offers electronics recycling services.
What languages are supported by the Verizon Rio Rancho staff?
The staff is knowledgeable and supports both English and Spanish.
Where is Verizon Rio Rancho located?
The store is located at 3617 Pat Darco Hwy, Rio Rancho, NM 87144, USA.
Are there any places nearby Verizon Rio Rancho where I can grab a quick meal?
Yes, McDonald's, a fast food and burger restaurant, is nearby for a quick meal before or after your visit.
What nearby retail stores are close to Verizon Rio Rancho for additional shopping options?
Famous Footwear and Kirkland's are nearby retail stores if you want to shop for shoes or home goods along with visiting Verizon.
Are there any nearby banking options to Verizon Rio Rancho?
Yes, there are several nearby banks and credit unions including Century Bank, State Employees Credit Union, PNC, BBVA, Del Norte Credit Union, and Nusenda Credit Union to assist with your financial needs.