Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Rio Rancho, NM. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
209 reviews
5 stars
166
4 stars
10
3 stars
5
2 stars
5
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and willingness to go above and beyond to assist.
Staff Knowledge
Several reviews highlighted the staff's knowledge and ability to answer questions thoroughly, making the experience smoother for customers.
Positive Experiences
Numerous customers reported having great experiences, often mentioning specific employees who provided exceptional service.
Negative Experiences
Some customers expressed dissatisfaction with aggressive behavior from management and misinformation regarding services and pricing.
Store Environment
The store was described as clean and well-organized, contributing to a pleasant shopping experience.
- KEKyle Ellwood (Kyle E.)3 days ago5.0Tristen helped me out and was extremely helpful/patient throughout the whole process. Was extremely quick and easy to get in out and out to get what I needed. Will be returning to visit Tristen in the future.
- ZHZeiri Hernandez4 days ago1.0Horrible customer service the guy that was “helping” sold my phone to someone else after waiting a week and a half for it to come in and then proceeded to pretend to cancel the order and said it takes 24 hrs to cancel and another 24 hrs to place? Like that makes any sense. I called Verizon and they canceled and placed it in 10 minutes. That guy did the same thing with my bf claiming the phone wasn’t in the safe and after a week we come back to one of the employees stating it’s been there for a while. DO NOT WASTE YOUR TIME WITH THESE USELESS PEOPLE
- JMJaime MartinezNov 17, 20255.0I had to get a new Verizon modem, because our other one broke. When I got to the store, Darius helped me out. He had a lot of patience and great customer service. Because of that, I might switch our phone plan over to Verizon. I highly recommend this store!
- JLJordyne LopezNov 7, 20255.0I had such a great experience at the Verizon Wireless! Donovan and Darius were absolutely amazing — they went above and beyond to make sure all of my requests were met. Their professionalism, patience, and kindness made the whole process smooth and stress-free. It’s rare to find customer service this genuine and attentive, and they truly exceeded my expectations. I left the store feeling valued and completely taken care of. Huge thanks to Donovan and Darius for the outstanding service — they definitely deserve recognition!
- PVPeter VigilNov 3, 20251.0All they do is take your money at this store; they could never help our with real issues
Frequently Asked Questions About Verizon
What products does Victra, the Verizon Authorized Retailer in Rio Rancho, offer?
Victra offers a full range of wireless devices, including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Victra at 761 Unser Blvd SE, Rio Rancho, NM?
The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Which brands can I find at Victra in Rio Rancho?
Victra offers brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate and Otterbox.
Does Victra provide in-store pickup services?
Yes, Victra offers in-store pickup for its products.
What payment options are accepted at Victra in Rio Rancho?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Where is Victra located in Rio Rancho?
Victra is located at 761 Unser Blvd SE, Rio Rancho, NM 87124, USA.
Are there any restaurants near Victra where I can grab a meal before or after shopping?
Yes, nearby restaurants include Carl's Jr., Little Caesars Pizza, Wendy's, McDonald's, Hi Boba, and Saigon 2 Restaurant, offering options from fast food and burgers to Vietnamese cuisine and bubble tea.
If I'm visiting Victra, what other retail stores are nearby for additional shopping?
Nearby retail stores include Aaron's Inc., Mattress Firm, Sally Beauty, GameStop, Walmart Grocery Pickup and Delivery, and GNC for diverse shopping experiences.
How can nearby mobile phone stores complement my visit to Victra?
Nearby mobile phone stores like Verizon, GoWireless Verizon Premium Retailer, T-Mobile, and Metro by T-Mobile offer additional wireless services and devices that may complement or provide alternatives to Victra's offerings.
Does Victra support multiple languages for customer service?
Yes, Victra provides services in both English and Spanish to accommodate a diverse customer base.