Verizon

3.9
801 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Las Cruces for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2135 E Lohman Ave, Las Cruces, NM
88001, United States

Hours

Reviews

3.9
552 reviews
5 stars
313
4 stars
74
3 stars
38
2 stars
25
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were reported as rude and dismissive.

Wait Times

Customers frequently mentioned long wait times, with some experiencing significant delays before receiving assistance.

Staff Knowledge

Several reviews highlighted the knowledge and professionalism of certain staff members, particularly in resolving issues and providing assistance.

Service Issues

Numerous complaints were made regarding service issues, including problems with account management and phone activations.
  • KL
    Kenzie Laubhan
    Dec 18, 2025
    5.0
    Jesus was very helpful, patient! :)
  • HL
    Holy Fire LLC
    Dec 2, 2025
    5.0
    Thanks Ramon Lerma This guy can work well under pressure and still get the job done thanks for everything brother
  • BB
    Black Beard
    Nov 15, 2025
    1.0
    Never answers phone calls. Has 17 hoops to jump thru to call them as they don’t have a direct line. Then they never answer the phone. Pretty disconcerting as they regard themselves as a “AAA” company.
  • NG
    Not ya g
    Nov 2, 2025
    1.0
    Women put in my address wrong, lost my place in line for my phone after waiting 3 weeks now the employees here just shrug and tell me l have to wait TO EVEN ORDER AGAIN. The only thing the employees here are authorized to do is sell phones they can't even talk to customer service themselves they send you outside to talk to a foreign person who has all the same information THEY HAVE AT THE STORE. Editing this 2 months later to report I STILL DONT HAVE A PHONE. SO THANK YOU JACKIE FOR BEING SO FOCUSED ON GETTING YOUR REDBULL FROM YOUR FRIEND INSTEAD OF MAKING SURE MY ADDRESS WAS CORRECT
  • WK
    Walter Knight
    Oct 9, 2025
    5.0
    Knowledgeable staff.

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Las Cruces?

The Verizon store in Las Cruces is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Which brands of smartphones can I find at Verizon Las Cruces?

You can find the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL at Verizon Las Cruces.