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Best Buy

4.2
(2739 reviews)

Business Details

2280 E Lohman Ave, Las Cruces, NM
88001, United States
(575) 528-0583

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
2280 E Lohman Ave, Las Cruces, NM
88001, United States

Hours

Reviews

4.2
2,739 reviews
5 stars
1,546
4 stars
688
3 stars
256
2 stars
92
1 star
157

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and knowledge of staff, others reported poor service and long wait times for assistance.

Product Availability

Customers appreciated the variety of products available, but some noted issues with stock levels and availability of specific items.

Store Atmosphere

The store environment is generally viewed positively, with many customers enjoying the atmosphere and cleanliness.

Delivery and Setup

Delivery and setup services received high praise, with customers highlighting the professionalism and efficiency of the delivery teams.

Online Order Issues

Several customers experienced problems with online orders, including incorrect items being sent and delays in pickup.
  • AS
    Adrianna Sanchez
    3 days ago
    5.0
    Great customer service!
  • KV
    Kathy Vasile
    Feb 8, 2026
    5.0
    Sweet, charming, full of lovely Mexican style gifts, and decor. Joyce, the owner, is always welcoming, and does everything from taking your order, serving the delicious food, and keeping your coffee cup filled. The outdoor patio is dog friendly and our go to place in the summer.
  • TC
    Tina Carson
    Feb 6, 2026
    1.0
    Stopped in at my Las Cruces NM Best Buy, there was a loaded, poopy diaper just outside the front door. It was obvious what was in the diaper as it was partly open and over flowing. I told the greeter about the diaper obstacle and she just rolled her eyes. Twenty minutes later, I am at the cashier and I can still see the diaper outside the doors so I mention it to the cashier. He proceeds to tell me that yes, they are aware but they just can't find anyone who's willing to go out there are pick it up. The lack of care the employees exhibited was shocking and embarrassing. Once I really looked around, the entire parking lot had garbage strewn about and smashed flat by cars because it's been there a while. What a shame because it's an easy fix.
  • LT
    Larry Tomten
    Jan 23, 2026
    5.0
    Product I was looking for was in stock. Sales associate was knowledgeable and friendly.
  • JW
    Jo Wylie
    Jan 12, 2026
    5.0
    Jonah, in store, was very knowledgeable and made our experience painless. We bought a 75 in. He set up our delivery the next day! Silver and Alex delivered, hung and set up the TV to remote. They were friendly and professional. They knew exactly what they were doing, had that TV up in no time at all! Thank you guys!!! Excellent customer service all around!

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