Mixed feedback on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being unresponsive or rude.
Product Availability
Customers noted issues with product availability and stock levels, leading to frustration when items were not found or were out of stock.
Pricing
Generally positive remarks about competitive pricing and good deals, although some customers felt warranty offers were too expensive.
Store Atmosphere
The store atmosphere was described positively by many, with mentions of a friendly environment, but some customers felt ignored or unseen.
Geek Squad Experience
Geek Squad received mixed reviews; while some praised their efficiency and helpfulness, others reported dissatisfaction with service and pricing.
JF
John Fahrion
Nov 15, 2025
5.0
The staff are very helpful and courteous. They have great products at a great prices. A good place to shop.
DS
Dan Sherrell
Nov 12, 2025
4.0
The staff is extremely helpful here.
DD
Devon
Nov 3, 2025
5.0
The Apple Airbook and Airpod work together well to create or put together amazing experiences. A+
JC
JAVI C.
Oct 31, 2025
1.0
It took them long to help me in the Google phone section. Some saw me standing there and ignored me lol
JT
Josh Tyler
Oct 13, 2025
1.0
I paid for Best Buy Plus. At first the store refused to honor it. After I complained to the manager he said he would fix it and call me. All I got was one missed call and someone who was rude when I called back. Horrible experience and I would warn anyone that Best Buy truly does not care about their customers. Shop somewhere else.