Best Buy

Reviews

• BD

  Bill Dial

  Apr 24, 2026
  1.0
  Do not do business with this store. I have now been waiting 4 weeks for a dishwasher, which has been bought and paid for. The first deliver that was to happen 2 weeks ago did not occur as the delivery never showed up and I was told "the truck broke down". Rather than schedule a delivery as soon as possible, I was told I would have to wait another two weeks. Today, the delivery arrived and the store engaged in a "bait and switch". I bought an open box with a minor scratch at the bottom of the dishwasher, and the one delivered had many dents and scratches. I was then called and told they could deliver a brand new dishwasher if I would agree to a 10% discount and a gift card. The delivery persons took out the old dishwasher, and in the process left my pipes underneath my sink with damage, so when I ran water it leaked under all over the floor. I now do not have a functioning kitchen, and will certainly be contacting the Better Business Bureau and Attorney General's office.
• TH

  Tyreke Hetzel (HakkaFPS)

  Apr 24, 2026
  1.0
  Absolutely horrible experience this morning. I showed up 2 hours before opening and waited in line like everyone else, thinking it would be first come, first served. That clearly wasn’t the case. Before the store even opened, multiple people were cutting the line. Everyone waiting called them out, and they claimed they “weren’t buying anything.” The moment the doors opened, those same people rushed in, cut the line, and grabbed Pokémon bundles anyway. Completely dishonest. What’s worse is that management did nothing. A line cutter was literally pointed out to the manager, and he still allowed her to purchase the product like nothing happened. So what was the point of all of us waiting in line? By the time I got to checkout, I was told everything was sold out. As I was walking out, I heard an employee say “wait, we have 3 more.” I immediately asked if I could get one since I was NEXT in line, and I was told no because I had “left the line.” That makes zero sense—I was already at checkout and was just turned away. So I got back in line again, waited AGAIN, only to be told they were sold out. Then I go outside and see more people leaving with bundles. I even went back inside because at that point it was just ridiculous. People who were behind me in line were still getting product I waited 2 hours for. The whole situation was handled terribly. No control over the line, no fairness, and no accountability from staff or management. One of the employees (short girl working that morning) was especially dismissive and clearly didn’t care. This was a complete waste of time and one of the worst retail experiences I’ve had. Do better.
• CM

  Charles McMurry

  Apr 15, 2026
  4.0
  The Geek Squad techs at Best Buy seem to be very knowledgeable and perform their job very well. I just am having to get used to making an appointment to drop off and pick up. Very satisfied with the service. I have had encountered three techs and all arr very courteous and professional.
• SR

  Sammy Romero

  Apr 13, 2026
  1.0
  Cancelled my radio install at the last moment just to reschedule for another dat and time with a tech who admitted he was not happy to be thereplus i still have to reschedule to finish the install
• MJ

  Margaret Jones

  Apr 2, 2026
  1.0
  Update: 4/3/2026 Best Buy asked me to reply via Facebook and provided a link which DIDN'T WORK!!!!!! (Just like their employees). On March 5, 2026 my husband and I had to get me a new phone. We went to Best Buy and I found one I liked, purchased it and got a screen protector. They put the screen protector on. On March 21, after a 3 day trip out of town, we had to go back because the protector had air pockets in two corners. They didn't have any so we had to order another which came in today, April 2. They would be more than happy to put the new one on - for a small fee of $8.00 plus tax. They didn't put it on properly in the first place and they wanted MORE MONEY. When we ordered the new protector she came up with a charge of 1 penny (but she couldn't tell us why) so we gave her a dollar but she could only give us .95 cents because they no longer use pennies. What a Mickey Mouse store this has become. We will never go there again.