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Best Buy

4.1
(1663 reviews)

Business Details

3520 E Main St, Farmington, NM
87402, United States
(505) 324-8968

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
3520 E Main St, Farmington, NM
87402, United States

Hours

Reviews

4.1
1,663 reviews
5 stars
871
4 stars
400
3 stars
191
2 stars
73
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, ranging from excellent assistance to rude and unhelpful interactions.

Product Availability

Customers frequently expressed frustration over items being out of stock or not available, leading to dissatisfaction.

Store Cleanliness

The store is generally reported as clean, but some customers noted issues with restroom cleanliness.

Employee Knowledge

While some employees were praised for their knowledge and helpfulness, others were criticized for lack of product knowledge and assistance.

Pricing Issues

Several reviews mentioned that prices were perceived as high, and there were complaints about unexpected charges for services.
  • DK
    Daniel Koepp
    5 days ago
    1.0
    Best Buy Total member here, posting on behalf of my elderly mother. We pay over $200 per year for premium Total coverage and purchased a robot vacuum less than 8 months ago that is now malfunctioning under normal daily use, still within manufacturer warranty. My mother is an octogenarian, legally blind in one eye, and lives in a high alpine environment currently surrounded by significant winter conditions. The only resolution offered after three hours navigating phone trees and support lines was an in-store appointment three hours away at 6:45 PM. That is a six-hour round trip on winter roads for an elderly customer — simply for an inspection to determine warranty eligibility. There was no remote support option, no meaningful Geek Squad assistance as advertised, and no shipping alternative offered. This is not the level of service one expects from a premium membership designed for convenience and protection. I am not asking for special treatment. I am asking for reasonable accommodation consistent with the service being paid for. I hope someone at Best Buy reviews this and reevaluates how Total members — especially elderly customers — are supported in real-world situations
  • RD
    Robert David
    Jan 24, 2026
    1.0
    When walking into store .i was picking up order for doordash.the first person i seen was a mr. Santiago martinez.... i asked if he could help me find 2 items. He said if i worked for doordash .i said yes . He then said i wasnt a customer???that needed to look for it first. I told him i was representing a customer though.. it s easier for him to just show me.. a very rude and unprofessional representative for your cooperation. And come to finx out .both items i needed were behind the counter anyways....
  • JT
    Josue Teran
    Jan 13, 2026
    2.0
    No querían vender, el trabajador te contestaba cortante y sin ganas
  • AJ
    a native's journey
    Jan 11, 2026
    1.0
    I stopped here, and I'm looking for a tablet for work. Employees walk by and say, "You need help," and walk off before you can reply. Then they walk make to the phone service counter an walk to the other salesman. No help at all. I have no clue why this store has a 4.1 star rate, and their Employees can't communicate with the customers.
  • JH
    Jennett Harrell
    Dec 28, 2025
    5.0
    This is a good place to buy a printer, computer, ink, or paper. Neat store. Just what you would expect from a store like this.

Frequently Asked Questions About Best Buy

What products can I find at Best Buy Farmington?

You can shop for TVs, computers, appliances, cameras, and more at Best Buy Farmington.

What are the store hours for Best Buy Farmington?

Best Buy Farmington is open from 10:00 AM to 9:00 PM Monday through Saturday, and 10:00 AM to 8:00 PM on Sundays.

Brand Certified Facts from Best Buy

Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
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