Verizon

4.6
331 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Carlsbad’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
1001 W Pierce St, Carlsbad, NM
88220, United States

Hours

Reviews

4.6
329 reviews
5 stars
265
4 stars
31
3 stars
11
2 stars
5
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, knowledge, and friendliness, with specific mentions of employees like Sarah, Angel, and Robbie.

Long Wait Times

Several reviews highlighted long wait times for service, with some customers expressing frustration over being ignored or receiving poor service during busy periods.

Mixed Experiences

While some customers had outstanding experiences, others reported inconsistent service quality, indicating that experiences can vary significantly depending on the staff member.

Product Knowledge

Customers frequently noted the staff's expertise in helping them choose the right products and plans, contributing positively to their overall experience.
  • YR
    Yonjer Rodriguez Ramirez
    Dec 8, 2025
    1.0
    Si quieren q te atiendan vengan con toda la paciencia del mundo te ven sentado y ello comversando sin atender al público
  • EE
    elizabeth
    Dec 3, 2025
    1.0
    Came to ask for help on finding a new service and the guy was beyond dismissive of me. He basically didn’t want to help me unless I was gonna sign up for a 3 year locked plan and then I got my plan ONLINE only to show up again for help and there was a line for over an HOUR. there was a line and I was next only for the reps to pick a random dude to help and I was so sick and tired I left after an HOUR WAIT.
  • RG
    Raul Gamboa
    Sep 28, 2018
    4.0
    Good experience they took care of me and did what I asked.

Frequently Asked Questions About Verizon

What services does Verizon at 1001 W Pierce St in Carlsbad offer?

Verizon at 1001 W Pierce St offers wireless sales consultations for devices like Apple iPhone and Samsung Galaxy, Verizon plans, wireless accessories, exclusive services, and bill payment in-store.

What are the store hours for Verizon in Carlsbad?

The Verizon store in Carlsbad is open Monday through Saturday from 8:30 AM to 8:30 PM, and Sunday from 10:00 AM to 7:00 PM.