Verizon

4.7
265 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Albuquerque, NM. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
3200 La Orilla Rd Nw, Albuquerque, NM
87120, United States

Hours

Reviews

4.7
265 reviews
5 stars
233
4 stars
11
3 stars
3
2 stars
0
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and patient, with specific mentions of employees like Mark, Antonio, and Marissa.

Sales Experience

Customers reported positive experiences with the sales process, highlighting helpful advice and successful promotions that saved them money.

Management Issues

Some reviews indicated dissatisfaction with management and service consistency, particularly regarding new staff and handling of complex issues.

Store Environment

The store was described as clean and comfortable, contributing to a pleasant shopping experience.

Technical Support

While many customers received excellent technical assistance, there were instances of poor service related to device setup and account management.
  • DM
    Duey Moede
    Dec 2, 2025
    5.0
    Mark is the best! He spent so much time with me to make sure I understood my new phone and also transform my old phone to my new phone with no problem he has such patience with me! In a world that is more complicated he created an awesome oath for me where I left feeling so great about my purchases
  • CG
    Christine Garcia
    Nov 14, 2025
    5.0
    I will be back to this store mark and Cisco where patient explained to me everything about my bill and phone. Thank you
  • CM
    Caleb March
    Oct 22, 2025
    5.0
    Julian T helped me out with professional and a down to earth attitude. I appreciate it Verizon
  • AM
    Ann Mulhern
    Oct 16, 2025
    5.0
    Dominic fixed a major ad virus in my sister’s Samsung phone in 15 min. Nice guy- very helpful. Saved the trip we are on.
  • MM
    Michelle Martinez
    Oct 14, 2025
    5.0
    I have had nothing but great service ever since the new management. The manager Marissa I believe is her name always pleasant and very helpful. Providing information that has always benefitted me and my products. Always a good experience when I go to store

Frequently Asked Questions About Verizon

What products and services does Victra provide as a Verizon Authorized Retailer?

Victra offers a full range of wireless devices including phones, tablets, smartwatches, mobile broadband, accessories, and device protection, along with new lines, upgrades, and accessories.

What are Victra's store hours in Albuquerque, NM?

Victra is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.