Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Albuquerque, NM. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
265 reviews
5 stars
233
4 stars
11
3 stars3
2 stars0
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and patient, with specific mentions of employees like Mark, Antonio, and Marissa.
Sales Experience
Customers reported positive experiences with the sales process, highlighting helpful advice and successful promotions that saved them money.
Management Issues
Some reviews indicated dissatisfaction with management and service consistency, particularly regarding new staff and handling of complex issues.
Store Environment
The store was described as clean and comfortable, contributing to a pleasant shopping experience.
Technical Support
While many customers received excellent technical assistance, there were instances of poor service related to device setup and account management.
- DMDuey MoedeDec 2, 20255.0Mark is the best! He spent so much time with me to make sure I understood my new phone and also transform my old phone to my new phone with no problem he has such patience with me! In a world that is more complicated he created an awesome oath for me where I left feeling so great about my purchases
- CGChristine GarciaNov 14, 20255.0I will be back to this store mark and Cisco where patient explained to me everything about my bill and phone. Thank you
- CMCaleb MarchOct 22, 20255.0Julian T helped me out with professional and a down to earth attitude. I appreciate it Verizon
- AMAnn MulhernOct 16, 20255.0Dominic fixed a major ad virus in my sister’s Samsung phone in 15 min. Nice guy- very helpful. Saved the trip we are on.
- MMMichelle MartinezOct 14, 20255.0I have had nothing but great service ever since the new management. The manager Marissa I believe is her name always pleasant and very helpful. Providing information that has always benefitted me and my products. Always a good experience when I go to store
Frequently Asked Questions About Verizon
What products and services does Victra provide as a Verizon Authorized Retailer?
Victra offers a full range of wireless devices including phones, tablets, smartwatches, mobile broadband, accessories, and device protection, along with new lines, upgrades, and accessories.
What are Victra's store hours in Albuquerque, NM?
Victra is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Victra offer in-store pickup services?
Yes, Victra offers in-store pickup services for customers.
Which payment options are accepted at Victra?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What brands of devices and accessories can I find at Victra?
You can find brands including Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Does Victra offer any environmentally friendly services?
Yes, Victra has electronics recycling services available at their store.
What languages are spoken at Victra's Albuquerque location?
Victra offers service in both English and Spanish to accommodate a wider range of customers.
Can I visit Victra and then enjoy nearby dining options?
Yes, nearby dining options include Village Pizza, Thai Boran, Baskin-Robbins, Dairy Queen, Panda Express, Garcia's Kitchen, and Dunkin'. You can easily plan a meal before or after your visit.
What nearby facilities can help me if I need financial or realty services after visiting Victra?
Nearby you can find Nusenda Credit Union for banking, Geneva Riggs Realty and HomeSmart Realty Pros-Westside Office for real estate services, and Jenipher Otero for insurance needs.
Are there nearby recreational and wellness facilities I can visit along with Victra?
Yes, nearby options include Gracie Barra West Side Brazilian Jiu-Jitsu and Orangetheory Fitness Albuquerque for fitness, Flawless Nails & Spa for beauty treatments, and Balanced Rejuvenation spa for relaxation.