Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Albuquerque, NM. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
262 reviews
5 stars
231
4 stars
11
3 stars3
2 stars0
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of employees like Mark, Antonio, and Marissa.
Management
The new management received positive feedback, particularly for their professionalism and customer-oriented approach.
Product Knowledge
Staff demonstrated a strong understanding of products and services, providing clear explanations and assistance during the purchasing process.
Sales Experience
Many customers reported positive experiences with sales, including successful trade-ins and upgrades that saved them money.
Store Environment
The store was noted for being clean, comfortable, and welcoming, contributing to a pleasant shopping experience.
- CGChristine GarciaNov 14, 20255.0I will be back to this store mark and Cisco where patient explained to me everything about my bill and phone. Thank you
- CMCaleb MarchOct 22, 20255.0Julian T helped me out with professional and a down to earth attitude. I appreciate it Verizon
- AMAnn MulhernOct 16, 20255.0Dominic fixed a major ad virus in my sister’s Samsung phone in 15 min. Nice guy- very helpful. Saved the trip we are on.
- MMMichelle MartinezOct 14, 20255.0I have had nothing but great service ever since the new management. The manager Marissa I believe is her name always pleasant and very helpful. Providing information that has always benefitted me and my products. Always a good experience when I go to store
- DNDanielle NicoleOct 4, 20251.0So I was only supposed to pick up a device I ordered directly from Verizon, a home Internet box . When I picked it up, the salesperson, Noah, said he was going to upgrade my device to a better one. He said it would only take a few minutes, which should have been a clue. I had only accounted for a pickup and waiting for a new device put me behind schedule. After about 20 minutes, I was ready to go. When I got home to install the device it didn't want to connect to my app, so I set it aside and assumed it needed time. Days later I was able to set it up. Everything worked fine until I received my bill. I was double charged on everything. So I call Verizon and after about 45 minutes and 2 agents, we deduced that the first device was never taken off my account. It was showing as on and I explained that the place swapped me out and I was only using one device. They thought they had fixed everything, made some credits and left notes that I only had one device. Well, I kept getting emails about the first device so I called the store. The store manager Marissa called me back, assured me I would be ok, and then called Verizon with me on the phone and explained what happened, even though I had already done that. So in retrospect, nothing was done. A few days ago I get another email from Verizon that says if I don't return the first device I will be charged $300. I decide to go back into the store. The sales associate remembered the scenario and he looks up the IMEI of the first device. That device has already been resold. I ask him if he can tell Verizon so I can be in the clear. He calls Marissa, he calls Verizon and I wait even longer for this to be resolved. After about 50 mins, he tells me if I would like to leave he will make sure to get it taken care of, see if Verizon can credit me for the inconvenience, And he will call me back. It's been 2 days and I haven't heard back . I am dissatisfied with how they have handled it. And it somewhat seems like Noah needed to show more sales, so rather than allow me to pickup, he put my account in for a new sale. Very shady. Especially if they aren't going to make sure my account wasn't going to be affected. This store may be ok for new sales, but I absolutely would not use them as an in store pickup.
Frequently Asked Questions About Verizon
What products and services does Victra provide as a Verizon Authorized Retailer?
Victra offers a full range of wireless devices including phones, tablets, smartwatches, mobile broadband, accessories, and device protection, along with new lines, upgrades, and accessories.
What are Victra's store hours in Albuquerque, NM?
Victra is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Victra offer in-store pickup services?
Yes, Victra offers in-store pickup services for customers.
Which payment options are accepted at Victra?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What brands of devices and accessories can I find at Victra?
You can find brands including Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Does Victra offer any environmentally friendly services?
Yes, Victra has electronics recycling services available at their store.
What languages are spoken at Victra's Albuquerque location?
Victra offers service in both English and Spanish to accommodate a wider range of customers.
Can I visit Victra and then enjoy nearby dining options?
Yes, nearby dining options include Village Pizza, Thai Boran, Baskin-Robbins, Dairy Queen, Panda Express, Garcia's Kitchen, and Dunkin'. You can easily plan a meal before or after your visit.
What nearby facilities can help me if I need financial or realty services after visiting Victra?
Nearby you can find Nusenda Credit Union for banking, Geneva Riggs Realty and HomeSmart Realty Pros-Westside Office for real estate services, and Jenipher Otero for insurance needs.
Are there nearby recreational and wellness facilities I can visit along with Victra?
Yes, nearby options include Gracie Barra West Side Brazilian Jiu-Jitsu and Orangetheory Fitness Albuquerque for fitness, Flawless Nails & Spa for beauty treatments, and Balanced Rejuvenation spa for relaxation.