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Brand Certified

Verizon

4.4
(409 reviews)

Business Details

(505) 924-0248
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Albuquerque, NM. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
6600 Menaul Blvd Ne, Albuquerque, NM
87110, United States

Hours

Reviews

4.4
409 reviews
5 stars
330
4 stars
20
3 stars
8
2 stars
4
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted exceptional customer service, with specific employees like Dimetri, Kate, and Max receiving praise for their helpfulness and professionalism.

Knowledgeable Staff

Customers frequently noted the staff's extensive knowledge about products and services, which contributed to positive experiences during phone upgrades and troubleshooting.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences, including issues with misleading information and unhelpful service from certain employees.

Store Environment

Several reviews mentioned the store's cleanliness and welcoming atmosphere, although there were also complaints about unsanitary conditions in some instances.

Efficiency

Many customers appreciated the quick service and efficiency in handling their requests, particularly during phone upgrades and account setups.
  • TV
    TJ Vigil
    Feb 9, 2026
    5.0
    Dimetri did an incredible job not only picking up the order I placed with a different sales rep but also seeing it the whole way through. Part of my order was a watch that was on backorder and we had to wait for it to be delivered. When it was delivered somehow the system canceled this part of my order. This was frustrating! However, when other employees were unable to help me, Dimetri was able to quickly work with the corporate office and almost seamlessly make things right so that my order was complete and I was able to pick up the watch with the promo it was sold to me on. If you work with anybody I highly recommend requesting Dimetri. He cares about the relationships with his customers and follows through.
  • TS
    Tonio Stroud
    Jan 24, 2026
    5.0
    Went into Verizon to look for a case and I was helped be Chris.. He was able to immediately point me into the right direction and found me the perfect case. Definitely excellent customer service and amazing help !
  • NS
    Neal Stone
    Jan 22, 2026
    5.0
    drew took care of activating my new device
  • NS
    Nura Stone
    Jan 22, 2026
    5.0
    ask for drew he was amazing
  • KL
    Kylene Lingad
    Jan 11, 2026
    5.0
    I brought my grandmother in to get her first smart phone and Kate was so kind and patient answering all of our questions! She was very knowledgeable about all the different products and helped us find the right fit for my grandmother! Thank you for your exceptional customer service, Kate!

Frequently Asked Questions About Verizon

What products and services does Verizon offer at the Albuquerque location on Menaul Blvd NE?

Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection at their Albuquerque Menaul Blvd NE store.

What are the business hours for Verizon at 6600 Menaul Blvd NE, Albuquerque?

The store is open Monday through Saturday from 11:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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