Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Albuquerque, NM. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
256 reviews
5 stars
210
4 stars
8
3 stars
4
2 stars
6
1 star
28
What are people saying?
AI-generated from recent customer reviews
Staff Knowledge
Drew, Carisa, and other staff members received high praise for their knowledge and ability to assist customers effectively.
Customer Service
Many customers reported excellent service experiences, particularly highlighting staff members like Drew, Carisa, and Chris.
Wait Times
Several reviews mentioned long wait times, with some customers leaving without receiving assistance.
Mixed Experiences
While many praised the service, there were also complaints about unprofessional behavior and poor service from certain staff members.
Technical Assistance
Customers appreciated the technical help provided, especially in setting up new devices and resolving issues.
- ZRZarastar Rothafel1 day ago5.0Drew helped set up my device and got everything taken care of.
- RSrahima Schmall3 days ago2.0Gave me a gateway device I did not want but said I could return within month and not be charged. Had to contact Verizon to get $82 a month for device removed from my bill. Said I had no activation fee and $200 credit. Verizon had no record of this so I was charged
- BGBruce GarciaNov 4, 20255.0Went in to transfer my service over to Verizon, and was helped out by a wonderful sales rep. Who broke down our account agreement and also showed us some awesome perks I could get in my account to help me save money. If you want fast friendly service hit up this store. 🙌🏾
- DODeb OronaOct 28, 20255.0The agent (Carissa) was very knowledgeable and explained the features of the phone very clearly. I recommend this store!
- GAGarrett ArmyOct 27, 20255.0Drew took care of me and upgraded my phone. He even went as far as connecting the phone to the solar panels I had attached to my car. I highly recommend him ask for drew
Frequently Asked Questions About Verizon
What types of products does Verizon offer at the Albuquerque location?
The Albuquerque Verizon store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon at 11012 Montgomery Blvd NE?
Verizon is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 12:00 PM to 5:00 PM.
What services can I get at the Verizon Albuquerque store?
Services include new lines, upgrades, new devices, and accessories, with in-store pickup available.
Which payment options are accepted at this Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon Albuquerque offer in-store pickup for orders?
Yes, in-store pickup is available for purchases at this location.
Is there free Wi-Fi available at the Verizon store?
Yes, the store offers free Wi-Fi for customers.
What languages are supported at the Verizon Albuquerque location?
The store offers services in English and Spanish.
How can nearby Metro by T-Mobile help me when visiting Verizon?
Metro by T-Mobile is a neighboring mobile phone store, offering alternatives and comparisons to Verizon services when shopping for wireless devices in the area.
Are there dining options near the Verizon store for a meal before or after shopping?
Yes, Le Peep and Applebee's Grill + Bar are nearby restaurants where you can enjoy breakfast, brunch, or other meals around your Verizon visit.
What nearby transportation or service locations can assist customers visiting Verizon?
The UPS Store 1212 nearby offers printing and shipping services, and Minute Key provides locksmith services close to Verizon for customer convenience.