Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Albuquerque, NM. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
263 reviews
5 stars
217
4 stars
8
3 stars
4
2 stars
6
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Drew, Carisa, and Chris.
Efficiency
Several reviews noted quick service and efficient problem resolution, with customers appreciating the speed of transactions and setup.
Mixed Experiences
While many had positive interactions, some customers reported poor service, long wait times, and issues with staff professionalism.
Technical Support
Customers frequently mentioned effective technical assistance, particularly in setting up devices and resolving issues.
Sales Practices
There were complaints about aggressive upselling and misleading information regarding costs and promotions.
- CWChase WoelfelDec 31, 20255.0Pretty awesome store, drew helped me out and transferred everything over for me without a problem, cool dude with a good attitude.
- AMAlfred MirabalDec 28, 20255.0Ask for Drew he is truly amazing and knows his stuff he helped fix my phone for me while my granddaughter is out of town!
- CLCari LemmeDec 15, 20255.0Go see Chris and he will take great care of you!
- PEPamela EmonsDec 5, 20255.0Drew was fanominal to work with. He took care of my issue and offered multiple solutions. He really knows his stuff ask for him
- MEMorenus Real estateDec 4, 20255.0Carisa is outstanding! She provided the best customer service and is willing to go above and beyond. I would definitely recommend this location if you have any Verizon needs. Ask for Carisa!
Frequently Asked Questions About Verizon
What types of products does Verizon offer at the Albuquerque location?
The Albuquerque Verizon store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon at 11012 Montgomery Blvd NE?
Verizon is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 12:00 PM to 5:00 PM.
What services can I get at the Verizon Albuquerque store?
Services include new lines, upgrades, new devices, and accessories, with in-store pickup available.
Which payment options are accepted at this Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon Albuquerque offer in-store pickup for orders?
Yes, in-store pickup is available for purchases at this location.
Is there free Wi-Fi available at the Verizon store?
Yes, the store offers free Wi-Fi for customers.
What languages are supported at the Verizon Albuquerque location?
The store offers services in English and Spanish.
How can nearby Metro by T-Mobile help me when visiting Verizon?
Metro by T-Mobile is a neighboring mobile phone store, offering alternatives and comparisons to Verizon services when shopping for wireless devices in the area.
Are there dining options near the Verizon store for a meal before or after shopping?
Yes, Le Peep and Applebee's Grill + Bar are nearby restaurants where you can enjoy breakfast, brunch, or other meals around your Verizon visit.
What nearby transportation or service locations can assist customers visiting Verizon?
The UPS Store 1212 nearby offers printing and shipping services, and Minute Key provides locksmith services close to Verizon for customer convenience.