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Brand Certified

Verizon

4.4
(252 reviews)

Business Details

(505) 445-5588
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Albuquerque, NM. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1800 Unser Blvd Nw, Albuquerque, NM
87120, United States

Hours

Reviews

4.4
252 reviews
5 stars
204
4 stars
10
3 stars
4
2 stars
5
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Marissa, Max, and Beau for their exceptional service.

Store Experience

Several reviews highlighted positive experiences in the store, noting the welcoming atmosphere and efficient service, although some customers reported long wait times or unprofessional behavior from certain staff.

Product Issues

There were complaints regarding issues with product availability, pricing, and trade-in processes, with some customers feeling misled or dissatisfied with their transactions.

Mixed Reviews

While many customers had great experiences, there were also negative reviews indicating poor service or dissatisfaction with the handling of specific situations, suggesting inconsistency in service quality.
  • JJ
    jerri johnson
    3 days ago
    5.0
    Not just today but every time we visit I get GREAT customer service! Donovan was super helpful, answered and welcomed all questions!
  • SH
    Sue “SGoogle” Hornbuckle
    Jan 24, 2026
    5.0
    They're very friendly and helpful to resolved my problem
  • JP
    James Place
    Jan 19, 2026
    5.0
    Great experience with Meranda at Verizon!!Customer service oriented sales associate, friendly and helpful! Trained very well!! Wonderful store i really recommend her to anyone who visits this store ask for her
  • HC
    Hector Carnenas
    Jan 11, 2026
    5.0
    Cisco was helpful and very very knowledgeable. This is what customer service is. A+
  • RT
    Robert Torrez
    Dec 30, 2025
    5.0
    The team did a great job helping us with out phones and gave us guidance on promotions to help us get the best deal

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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