Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Albuquerque for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
323 reviews
5 stars
177
4 stars
38
3 stars
21
2 stars
11
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude and unhelpful.
Store Experience
Customers reported long wait times and inconsistent service quality, with some locations providing excellent service while others were deemed unprofessional.
Product Issues
Several customers experienced problems with phone activations and upgrades, leading to frustration and dissatisfaction with the overall process.
Management Concerns
There were complaints about management's handling of customer issues, with some customers feeling dismissed or poorly treated by store managers.
- SDsarai duenasJan 5, 20261.0I do not recommend verizon at all they over charge you for everything and hard to get anything done with them not to mention to get in touch with them or get what i need and dont get me started with this location super upset with the workers who helped me did not help at will no longer be doing any phone service here or with verison ever again, if you want to save money, energy, and headache Do not come here or verison!!!!
- EHE HDec 6, 20251.0Horrible service. I've been with Verizon since they were CellOne (over 25 years). Manager is probably as uneducated in customer service as the person above him. The system tied up 3 phones after the online customer service tried to upgrade to phones that initially no one had in stock. Low and behold this store had them. Spent 2.5 hrs in store, to end up calling Verizon myself to cancel the order. Verizon customer support doesn't even have this store on the map. Maybe that says something. Went to the store on Paseo and and got all my issues resolved in 30 mins. Left the Paseo store with 3 upgraded phones, $150 bill credit, and the IPhone pro upgrade for the same price, because the others were out of stock.
- DVdavid vallejosNov 9, 20251.0No help at all
- DLdeanna lubarskyOct 18, 20255.0Elijah is the best customer sales person I have ever had the pleasure of working with. I came in with a problem with my brand new IPhone. He was so patient and knowledgeable. What a smile he has. Thank you so much.
- EMEndeavor MorseOct 5, 20251.0Ordered new phone online. Went to retail outlet to pickup. They would not release the phone. 2 more trips to retail that day. No release. Clerk cancelled the order. 5 reps before a "payment reversal". 10 business days and still no payment returned. Verizon did, however, try to sell me a new plan (additional line required). 🤪 Perhaps if I were not 75 years old and a 25 year customer of Verizon this experience would not have been so irritating. Case ID: MR-900754612-W01.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Albuquerque?
The Verizon store in Albuquerque is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Albuquerque?
The Verizon store is located at 4411 San Mateo Blvd NE, Ste E-7, Albuquerque, NM 87109.
What products and brands are available at the Verizon Albuquerque store?
The store offers products including the latest 5G smartphones like iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops from brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon Albuquerque offer in-store pickup and delivery options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for online orders.
Can I schedule an appointment at the Verizon Albuquerque store?
Yes, you can schedule an in-store appointment online through the Verizon website or using the My Verizon app.
What payment methods does Verizon Albuquerque accept?
Verizon accepts debit cards, mobile NFC payments, and paychecks. They do not require cash only payments.
Are there any nearby bus stops that can help me get to the Verizon store?
Yes, the Montgomery & San Mateo Bus Stop 140/141 is nearby, offering convenient public transportation to the Verizon store location.
What restaurants are close to the Verizon store in Albuquerque?
Nearby restaurants include Firehouse Subs, Souper Salad, Chick-fil-A, Bahama Buck's, Robek's Smoothie Bar, and Teriyaki Chicken Bowl, great for grabbing a meal before or after visiting the store.
Are there any other mobile phone or electronics stores near Verizon Albuquerque?
Yes, nearby options include CenturyLink Store, Verizon Business Services, Sprint Store, Cricket Wireless Authorized Retailer, and GameStop, offering additional electronics and mobile services.
Does Verizon Albuquerque provide services in multiple languages?
Yes, the store offers services in English and Spanish to accommodate a diverse customer base.