Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Albuquerque for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
320 reviews
5 stars
176
4 stars
38
3 stars
21
2 stars
11
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Elijah and James providing exceptional service.
Store Experience
The store atmosphere was generally described as welcoming, though some customers reported long wait times and inconsistent service quality.
Product Issues
Several reviews highlighted problems with product availability, activation delays, and issues with billing, leading to customer frustration.
Management Concerns
There were multiple complaints regarding management behavior and decision-making, with some customers feeling dismissed or treated rudely.
Service Coverage
Customers expressed dissatisfaction with Verizon's service coverage in certain areas, particularly in rural locations, indicating a need for improvement.
- DVdavid vallejosNov 9, 20251.0No help at all
- DLdeanna lubarskyOct 18, 20255.0Elijah is the best customer sales person I have ever had the pleasure of working with. I came in with a problem with my brand new IPhone. He was so patient and knowledgeable. What a smile he has. Thank you so much.
- EMEndeavor MorseOct 5, 20251.0Ordered new phone online. Went to retail outlet to pickup. They would not release the phone. 2 more trips to retail that day. No release. Clerk cancelled the order. 5 reps before a "payment reversal". 10 business days and still no payment returned. Verizon did, however, try to sell me a new plan (additional line required). 🤪 Perhaps if I were not 75 years old and a 25 year customer of Verizon this experience would not have been so irritating. Case ID: MR-900754612-W01.
- JHJ HawkOct 1, 20255.0AMAZING customer service. Sometimes retail reps are like civil servants, having to deal with customers behavior health "quirks". James and his fellow staff members were ALL EQUALLY CURTIOUS & HELPFUL today. I DRAIN ALOT of patience from my fellow humans sometimes. Good service is one thing, but today this ENTIRE staff had to interact with me and my multiple visits to complete my transfer from another service provider. THANK TEAM VERIZON! YOUR GM NEEDS TO PROVIDE YOU LUNCH! You ALL earn today.
- AHAlex HermanSep 16, 20255.0Employees were friendly and efficient. Made trading in my device easy and quick.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Albuquerque?
The Verizon store in Albuquerque is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Albuquerque?
The Verizon store is located at 4411 San Mateo Blvd NE, Ste E-7, Albuquerque, NM 87109.
What products and brands are available at the Verizon Albuquerque store?
The store offers products including the latest 5G smartphones like iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops from brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon Albuquerque offer in-store pickup and delivery options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for online orders.
Can I schedule an appointment at the Verizon Albuquerque store?
Yes, you can schedule an in-store appointment online through the Verizon website or using the My Verizon app.
What payment methods does Verizon Albuquerque accept?
Verizon accepts debit cards, mobile NFC payments, and paychecks. They do not require cash only payments.
Are there any nearby bus stops that can help me get to the Verizon store?
Yes, the Montgomery & San Mateo Bus Stop 140/141 is nearby, offering convenient public transportation to the Verizon store location.
What restaurants are close to the Verizon store in Albuquerque?
Nearby restaurants include Firehouse Subs, Souper Salad, Chick-fil-A, Bahama Buck's, Robek's Smoothie Bar, and Teriyaki Chicken Bowl, great for grabbing a meal before or after visiting the store.
Are there any other mobile phone or electronics stores near Verizon Albuquerque?
Yes, nearby options include CenturyLink Store, Verizon Business Services, Sprint Store, Cricket Wireless Authorized Retailer, and GameStop, offering additional electronics and mobile services.
Does Verizon Albuquerque provide services in multiple languages?
Yes, the store offers services in English and Spanish to accommodate a diverse customer base.