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Brand Certified

Verizon

3.9
(488 reviews)

Business Details

(505) 872-0440

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Albuquerque for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
4411 San Mateo Blvd Ne, Albuquerque, NM
87109, United States

Hours

Reviews

3.9
488 reviews
5 stars
297
4 stars
47
3 stars
25
2 stars
19
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised individual employees for their helpfulness and professionalism, many others reported poor service, rudeness, and lack of assistance.

Store Experience

Customers experienced long wait times and inconsistent service quality, with some locations being described as unhelpful or poorly managed.

Product Issues

Several reviews mentioned problems with product availability and order fulfillment, leading to frustration among customers.

Staff Attitude

While some staff were noted for their friendliness and efficiency, others were criticized for being rude or dismissive, impacting overall customer satisfaction.
  • CL
    Chase Lincoln
    1 day ago
    1.0
    Machine does not give change and they lie about it really sucks and cant get refund and nothing says anything about it sacred me out of another 150 dollars
  • SD
    sarai duenas
    Jan 5, 2026
    1.0
    I do not recommend verizon at all they over charge you for everything and hard to get anything done with them not to mention to get in touch with them or get what i need and dont get me started with this location super upset with the workers who helped me did not help at will no longer be doing any phone service here or with verison ever again, if you want to save money, energy, and headache Do not come here or verison!!!!
  • EH
    E H
    Dec 6, 2025
    1.0
    Horrible service. I've been with Verizon since they were CellOne (over 25 years). Manager is probably as uneducated in customer service as the person above him. The system tied up 3 phones after the online customer service tried to upgrade to phones that initially no one had in stock. Low and behold this store had them. Spent 2.5 hrs in store, to end up calling Verizon myself to cancel the order. Verizon customer support doesn't even have this store on the map. Maybe that says something. Went to the store on Paseo and and got all my issues resolved in 30 mins. Left the Paseo store with 3 upgraded phones, $150 bill credit, and the IPhone pro upgrade for the same price, because the others were out of stock.
  • DV
    david vallejos
    Nov 9, 2025
    1.0
    No help at all
  • DL
    deanna lubarsky
    Oct 18, 2025
    5.0
    Elijah is the best customer sales person I have ever had the pleasure of working with. I came in with a problem with my brand new IPhone. He was so patient and knowledgeable. What a smile he has. Thank you so much.

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