Cricket Wireless Authorized Retailer

Reviews

• MM

  Melanie

  Dec 29, 2025
  1.0
  I visited this Cricket Wireless store on 12/28 and had a very disappointing experience. There was only one employee working and I was the only customer in the store. I greeted him and clearly explained what phones and plan I was looking for for my family. Unfortunately, I never got his name since he wasn’t wearing a name tag but he was wearing a christian shirt with a Psalms bible verse and wearing a cross necklace. From the beginning, he seemed irritated and annoyed that I was asking questions or wanting to look at different phone options. His responses were short, dismissive, and he spoke to me in a way that made me feel uncomfortable and belittled, as if I was wasting his time. Earlier that same day, I had visited a different Cricket location and was quoted $215 for the same service. When I asked for the same plan at this store, the price suddenly jumped to almost $300 which did not make any sense. The employee tried to present it as though he was giving me discounts and cutting activation fees in half, but it felt misleading and untrustworthy compared to what I had already been quoted. Between the unexpected price increase and the rude, unprofessional attitude, I chose not to move forward with service. Because of this experience, I will not be returning to this location and would not recommend it to others. Customer service matters, especially when making an important purchase for your family
• SP

  shelby patterson

  Oct 13, 2025
  5.0
  The manager here is amazing also keep in mind the store isn't supposed to open till 10 so if your standing out their at 9:30 she's not gonna open the door check the times they open before going in Walmarts not gonna let you in before they open so why expect it from other stores.. the manager Andrea is always helpful and does her best to communicate with every customer she also matches her store with every holiday always leaving super happy never unsatisfied👍😊
• RC

  Robert Chavez

  Oct 13, 2025
  5.0
  Andrea is the most helpful and amazing manager she has amazing customer service she explains everything thoroughly also let's you know the auto bill pay comes out 2 days before it's due so your not going crazy asking when it gets pulled out.. also if your having problems with your phone she helps fix any problems this is my favorite store to go into always leave with a smile!
• CH

  Christina Herrera

  Oct 13, 2025
  5.0
  Andrea is a amazing woman she sweet and brings smiles to her customers she is very helpful I recommend this store for service 😇🥰🙌🏽💯
• AG

  Albert Gonzales

  Oct 13, 2025
  5.0
  Hi this is Albert if you ever want to get a phone from cricket 4411 San Mateo Andrea Anthony very good people they help u with all your needs they're very polite and very awesome

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