Best Buy

Reviews

• EG

  Ellen Gilmore

  6 days ago
  1.0
  I am very sorry to report that we had a terrible experience with the Best Buy in NE Albuquerque. Whenever I write a review, I try to simply tell what happened, so here goes: We went to the Best Buy store to buy a new TV because our impression was that we would be able to get what we wanted there as well as have it delivered and installed. My husband wanted an LG 83" G5 because he suffers with compromised eyesight and decided this would be the best option. Needless to say, it was very expensive and we were told the delivery and set-up would be an additional $400-something. We told the salesperson we were not going to wall-mount it; rather, we planned to put it on top of a TV credenza. When the Geek Squad arrived for the installation, they first asked, "Where's your wall mount?" We explained, only to have them tell us that the TV we had purchased did not come with a stand. Shouldn't the salesperson have known that? They recommended the LG 83" C5 instead, said we didn't need to pay the delivery/installation fee, and cancelled and refunded our original order. They ordered the new TV for us and we chose a new delivery date one week later. I received text and email confirmations of everything above. On the morning of the new delivery, I got a phone call from my Geek Squad friend informing me that our TV was not in stock, but that it *might* be on a truck sitting at the store, maybe. We would have to choose a new delivery day. As I make it a priority not to do business with places that fail to deliver what they promised, especially more than once, we cancelled the order and then went to Costco and purchased an LG 77" in stock. The kind and efficient employees helped us get it into our vehicle without drama or delay. We brought it home, wrestled it into the house ourselves, got it onto the TV credenza with the help of a neighbor, and performed all set-up tasks ourselves. Oh, and we saved ourselves several thousand dollars when all was said and done.
• NV

  Nicholas Vallez

  Nov 13, 2025
  1.0
  It took six associates to do nothing. None of them knew how to process the order, pull up the order or anything. They had to use AI on their personal devices and still wasn’t helpful. Instead, they just cancel the order that I drove across town for. Clear reason why we order online and not through a store.
• BP

  Brandon Pucka

  Nov 9, 2025
  3.0
  Seems like they used to carry more products. If they're going to carry doorbells and things like that, they should have the converters so that they can power them. You can order them online but not at Best buy
• RP

  Rice Prod

  Nov 7, 2025
  5.0
  man every time I go to this store they have what I need and I can actually buy it!
• GS

  George SCHMICK

  Oct 16, 2025
  2.0
  I really don't like shopping online, the last three times I've gone to Best buy, it's been a failure,.1 I wanted a lanyard, of some form that I could attach to my cell phone, so that when I put it down and left it someplace, I had less likelihood, of leaving it. I've left it in a shopping cart before, eventually I had to invent something, a small clip at the end, with a Navy lanyard, but Best buy failed me and I've asked for the item multiple times 2) and again I needed, an adapter a female USB to type c, they didn't have that either. 3) The staff used to be helpful and knowledgeable, and that seems to have disappeared, they're interested in social interaction, but they're not much interested in helping the customer.. this is my experience, from July of 2025, through October of 2025, before you go there I would suggest you check on online, because it's a waste of time going to Best buy

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