Cricket Wireless Authorized Retailer

Reviews

• DF

  David Freeman

  Feb 21, 2026
  1.0
  Visited on 2/21/26 all I had was some questions about getting Internet service....the clerk was too busy watching his phone. Been a cricket customer for over 8 years, after this considering changing services
• MM

  Melanie

  Dec 29, 2025
  1.0
  I visited this Cricket Wireless store on 12/28 and had a very disappointing experience. There was only one employee working and I was the only customer in the store. I greeted him and clearly explained what phones and plan I was looking for for my family. Unfortunately, I never got his name since he wasn’t wearing a name tag but he was wearing a christian shirt with a Psalms bible verse and wearing a cross necklace. From the beginning, he seemed irritated and annoyed that I was asking questions or wanting to look at different phone options. His responses were short, dismissive, and he spoke to me in a way that made me feel uncomfortable and belittled, as if I was wasting his time. Earlier that same day, I had visited a different Cricket location and was quoted $215 for the same service. When I asked for the same plan at this store, the price suddenly jumped to almost $300 which did not make any sense. The employee tried to present it as though he was giving me discounts and cutting activation fees in half, but it felt misleading and untrustworthy compared to what I had already been quoted. Between the unexpected price increase and the rude, unprofessional attitude, I chose not to move forward with service. Because of this experience, I will not be returning to this location and would not recommend it to others. Customer service matters, especially when making an important purchase for your family
• DR

  Danielle Ruiz

  Jun 3, 2025
  5.0
  When I tell you that the memory of genuine human kindness behind the Andrea and her boss they are it. You brought me back to business with cricket and literally I was so angry I was on my 4th page writing a complaint to Cricket Corpoate. Gave the choice to Andrea if I should finish writing it or should I put it in the trash and be thankful she helped me. So I deleted it, didn’t save anything. This store deserves business for making me feel valued for my business and Andrea and her Boss Jesus helping me in the way they did. I had a friend who needed a phone in another state, I put a credit on the account and also put my friend as an authorized person on my account. Andrea greeted my friend asked what they needed and provided education of the plans in what was needed. She got a new phone, added it to my account and Jesus made sure the credit I put on my account was used correctly. If you need a family friendly family cell phone store, if you want to feel that your business is valued go see Andrea. Thank you for supporting their business as I am a highly satisfied customer that almost was no longer a customer. 🦋THANK YOU ANDREA THANK YOU JESUS🦋🫶🏼 my family and I appreciate you.
• HM

  Heriberto Moreno

  Aug 1, 2017
  5.0
  FERNANDO AND JONATHAN WERE AMAZING

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