Best Buy

Reviews

• AS

  Arlene Schurkus

  3 days ago
  5.0
  I love Best Buy! I always find the best deals on things other stores don't sell or that don't necessarily pop up when you search for an item. I will be a lifelong Best Buy shopper!
• EE

  Emily

  5 days ago
  1.0
  I ordered headphones online and it said it would be ready to pick up in an hour. I changed the pickup person to my mother who had all of the information to get them. The headphones were sitting on the counter right in front of her in a hold apparently because the system couldn’t update this. My only options were to have her rebuy them on her card or wait. They wouldn’t even accept me manually giving my card information to rebuy them on the spot. I would not shop here again. Genuinely stupid system and it results in subpar service on Best Buy’s account.
• AA

  A

  Apr 20, 2026
  5.0
  The staff was friendly and knowledgeable. Their inventory showed they had one in stock of the product I wanted, but no one could find it. They certainly went above and beyond in the search. They informed me of my options and, although I'll have to wait to receive my purchase, they were able to take care of me.
• JB

  Joeshua Bonilla

  Apr 14, 2026
  1.0
  I am writing to formally report a concerning incident that occurred today at approximately 12:55 PM at the store located at 3741 Ellison Rd. NW. While visiting the store to exchange an item, I used a gift card and paid the remaining balance for a sale item. During the transaction, we noticed that the supervisor—against whom we have previously filed a complaint—was observing us closely and communicating about our presence to the customer service representative, Ellio, over the radio. After completing the transaction and as we were exiting the building, the supervisor, Melissa, stated loudly enough for both my partner and me to hear, "Yeah, that's right. Pay the difference." When my partner returned to clarify her remark, she denied making the statement. I believe this interaction was captured on the store's surveillance cameras. This behavior is highly unprofessional and made us feel extremely unwelcome. As a frequent customer both in-store and online, I find this treatment unacceptable.
• JB

  Juice Balcazar

  Apr 12, 2026
  2.0
  Was very disappointed in my visit.... advertising a product on there website and in store that they do not carry nor can not order, waste of time and gas

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