Best Buy

Reviews

• CW

  Charlie Wiley

  3 days ago
  5.0
  The people that work at Best Buy were great. The TV i bought they explained about the TV everything i kneed to know and most all i understood very happy
• SK

  susan kaygusuz

  Jan 3, 2026
  3.0
  I bought a computer from there. I waited 3 days for the setup. When I finally went to pick up the computer at the time they gave me, I waited another two and a half hours. The wait shouldn't have been that long. But the employees were very helpful and respectful. They were very supportive. I think they need more staff.
• AM

  Adam Makes Moves

  Jan 1, 2026
  1.0
  Went to return a gift with a gift receipt and rather than offering any options, the money was sent back to the card of the gift giver. Shouldn't I be given credit? It was my gift.
• MM

  Melvin

  Dec 27, 2025
  1.0
  I visited this Best Buy to resolve a canceled order for a capture card bundled with a game and to request a price match. The staff were dismissive, rude, and unhelpful. One employee made inappropriate personal comments about how she shouldn’t have gone to work today , refused to escalate to a manager, and claimed there was “an owner” I could speak to ,which is clearly false for a corporate store. Even when asking politely for help, I was shrugged off and ignored. This experience was frustrating, unprofessional, and completely unacceptable. I will be handling this issue through corporate support rather than returning to this location.
• MA

  M Argun

  Dec 11, 2025
  1.0
  Woodland Park Best Buy – Unprofessional Supervisor Experience I had one of the most unprofessional and disrespectful experiences I have ever encountered at any retail store, specifically with Supervisor David at the Woodland Park Best Buy. I purchased a Dyson vacuum on August 27, 2025, which is still under the one-year manufacturer warranty. The product malfunctioned and even caused a physical injury to my hand due to improper instructions and safety issues. Before coming to the store, a Best Buy Online supervisor (Harry) clearly instructed me that I could bring the damaged Dyson in for an even exchange. However, when I arrived at the store: • Supervisor David Woodland Park / NJ refused to help me, even after seeing my injured hand • He mocked me and my sister while talking and laughing with other employees • He took my phone and hung up on Best Buy Online Supervisor Harry, who had already confirmed that an exchange was allowed • He ignored the documented instructions from Best Buy Online • He acted dismissively, rudely, and completely failed to provide proper customer service This behavior is completely unacceptable, humiliating, and unprofessional for a store supervisor. I spent hours trying to resolve a warranty issue, only to be treated with disrespect and negligence. I strongly urge Best Buy management to review this situation, because no customer should ever be treated this way by a store supervisor.

Frequently Asked Questions About Best Buy