Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Westfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
219 reviews
5 stars
106
4 stars
22
3 stars
21
2 stars
5
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude and unhelpful.
Staff Knowledge
Several customers highlighted the knowledge and patience of specific staff members, particularly in assisting with phone upgrades and plan changes.
Sales Pressure
Many reviews indicated a strong focus on sales, with customers feeling pressured to purchase new devices rather than receiving assistance for existing issues.
Store Environment
The store environment received mixed reviews, with some customers noting cleanliness and a pleasant atmosphere, while others reported long wait times and disorganization.
Product Availability
Customers expressed frustration over product availability, with instances of items being out of stock despite prior confirmation.
- RBROBERT BERNSTEIN1 day ago5.0Thank you to the young gebtelemen luna for fixing My phone
- KVKathy Vaupel5 days ago5.0Luis was extremely helpful in helping me resolve my phone issue today!
- YSYaakov ShapiroNov 16, 20255.0Lewis was very helpful! I highly recommend this Verizon location in Westfield at 109 North Ave West
- AGAdriana GiraldoNov 15, 20255.0The service Luis provided was exceptional. He truly knows what he’s doing. This is the second time I visit this location, and Luis has always been very kind and highly knowledgeable in his work. Thank you very much, Luis.
- KMkim morrellNov 8, 20251.0Hello I writing because I had a because I had a terrible experience at Verizon. A extremely rude and unprofessional employee at one of your Verizon store in Westfield The employee, a larger woman who was seated when we entered, had a terrible attitude from the start — she clearly didn’t want to help, refused to get up from her seat at first, and spoke to us in a disrespectful and condescending way. When we tried to explain what we needed, she became defensive, accused us of having an attitude, and even cursed at us in the store. Her behavior was completely unacceptable and made the entire experience uncomfortable and upsetting. We ended up leaving without making a purchase and went to another Verizon location where the staff were professional and respectful. Please look into this matter and take appropriate action to ensure no other customers are treated this way. I can provide more details if needed.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Westfield, NJ?
The Verizon store in Westfield is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an in-store appointment at the Verizon Westfield store?
Yes, you can schedule an in-store appointment online or use the My Verizon app to conveniently book your visit.
What brands of smartphones does the Verizon Westfield store offer?
The store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon Westfield offer options for order pickup or delivery?
Yes, you can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What types of services are available at Verizon Westfield?
They provide mobile plans, wireless internet plans, voice plans, and Fios internet plans suitable for personal, home, or business use.
Where is the Verizon Westfield store located?
The store is located at 109 North Ave W, Westfield, NJ 07090, USA.
Are there other mobile phone stores near Verizon Westfield?
Yes, AT&T and AT&T Store are nearby mobile phone stores which can offer additional wireless options to compare.
What nearby places can I visit after shopping at Verizon Westfield?
You might want to visit the Westfield Farmers Market for fresh produce or the Wolves Den Barbershop & Supply Co. for grooming services.
Is there a financial services office near Verizon Westfield if I need related assistance?
Yes, UBS Financial Services Inc. is close by if you require financial consultation during your visit to the area.
Does Verizon Westfield accept mobile NFC payments and debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and checks. Cash is not required.