Verizon

4.8
649 reviews

About

Cell Phone StoreYour Wireless
Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Wayne, NJ location.

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1428 Route 23, Wayne, NJ
07470, United States

Hours

Reviews

4.8
645 reviews
5 stars
601
4 stars
15
3 stars
3
2 stars
2
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their excellent, friendly, and knowledgeable service, particularly highlighting employees like Hector, Pete, and MD.

Efficiency

Many reviews noted the quick and seamless process of upgrading phones and setting up accounts, with several customers expressing satisfaction with the speed of service.

Professionalism

The staff was frequently described as professional, patient, and attentive, making customers feel valued and well-informed during their visits.

Mixed Experiences

While most feedback was positive, there were a few negative reviews regarding unprofessional behavior from some staff members, indicating inconsistency in service quality.
  • ST
    swati tripathy
    4 days ago
    5.0
    I visited this Verizon store yesterday to switch from AT&T, and the experience was excellent. Pete was outstanding - professional, knowledgeable, and guided us smoothly through the entire process from start to finish. We signed up for four lines, and everything went seamlessly. The store was clean, well-organized, and very welcoming. Highly recommend this location!!!
  • GT
    GAURAV THAKKAR
    5 days ago
    5.0
    Punit convinced me to switch to Verizon and it has been a seamless experience. He went out of his way to explain everything to me and he is truly very knowledgeable. He is the best representative you could ask for! Highly recommend working with Punit to get the best deals and a smooth experience to switch to Verizon!
  • RP
    Ria Patel
    5 days ago
    5.0
    Punit (Pete) helped me make the switch to Verizon and he took care of everything. He is extremely knowledgeable and goes out of his way to make sure things go smoothly for the customer! He is polite and warm! Definitely recommend this location for all things Verizon!
  • CG
    Chirag Gandhi
    6 days ago
    5.0
    Punit is professional, friendly, caring, and expert at what he does. As you walk in, you are greeted by him and the staff making a friendly/family environment. He has helped me and my family set up our new service seamlessly and efficiently. Thank you!
  • JJ
    Jimmy Javier
    Dec 23, 2025
    5.0
    From the moment I was greeted by the salesman I felt like I was right at home. The employees did a wonderful job of convincing me to switch from T-Mobile and I am highly satisfied by my switch and purchase. I am grateful for Pete the salesman as he gave me the confidence that I was making the right decision. Thank you!

Frequently Asked Questions About Verizon

What services does the Verizon Authorized Retailer in Wayne, NJ offer?

The store offers smartphones, iPhones, iPads, tablets, Apple Watch, Fios home internet, unlimited wireless plans, monthly discounts, and excellent customer service.

What are the store hours for Verizon in Wayne, NJ?

The Verizon store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.