Verizon

3.7
367 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Watchung for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1620 Us Highway 22, Watchung, NJ
07069, United States

Hours

Reviews

3.6
269 reviews
5 stars
135
4 stars
42
3 stars
15
2 stars
15
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are described as rude and unknowledgeable.

Sales Practices

Several reviews mention aggressive sales tactics and upselling, leading to customer dissatisfaction with unexpected charges and confusion over promotions.

Wait Times

Many customers reported excessively long wait times in-store, often leading to frustration and a negative overall experience.

Product Knowledge

There are numerous complaints about staff lacking adequate knowledge about products and services, resulting in incorrect information being provided to customers.

Positive Experiences

Despite the negative feedback, some customers shared positive experiences with specific employees who provided excellent service and resolved issues effectively.
  • MP
    Martin Pinedo
    Nov 5, 2025
    1.0
    Julio and Christian will say anything to make a sale, they tried to keep an $830 trade value with lies, it took countless calls and hours on the phone with Verizon to get the money back, thanks to Luis Martinez, who worked with me for over 80 minutes to resolve the fraud committed by those 2 individuals. I will never put a foot in this place
  • AM
    Aracelly Mayorga
    Sep 11, 2025
    1.0
    Awful customer service at Watchung Location. I could give 0 stars if there was an option, the employees don’t know what they are doing . Trying to save some money on a bill of a family member end up with an extra line and an extra phone saying it will Lower the bill in that way. Bill went up to 211 because of activation fee and other charges and now that we don’t need this new line and phone we have to pay 50 dollars more for returning. Plus they didn’t want to process the return in the store but to do it online. When called 611 they said it’s easier at the store , went back to this store and they took more than 40 mnts doing a return . Horrible experience.
  • RT
    Rosechristine Tricoli
    Aug 31, 2025
    5.0
    It was time to turn in our old phones and upgrade to a newer iPhone. Since our past experiences at other Verizon stores (non Corporate) were less than pleasant we kept our phones longer than we should have. This time we went to Verizon in Watchung a Corporate store! Thank you Jayco P for taking really good care of us, you are a wonderful, kind and thoughtful young man. You made sure we got the best deal and we will remain Verizon customers because of you!! Rosechristine T ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
  • MR
    Mary Ryan
    Aug 31, 2025
    5.0
    Thank you Jayco P for providing Top Quality Customer Service to me while purchasing and getting me a really good deal on my new IPhone 16. Your patience and compassion are remarkable and I truly hope you stay at the store in Watchung for many years. Thank you also to your Manager for his kindness shown to us. I would give you 10 stars if they were available! Mary R
  • KK
    Kathy
    Aug 26, 2025
    1.0
    Extremely rude staff. Do not go to this location

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Watchung?

The Verizon store in Watchung is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.

Which brands of smartphones are available at the Verizon Watchung store?

The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL including new models like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.