Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Watchung for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
269 reviews
5 stars
135
4 stars
42
3 stars
15
2 stars
15
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are described as rude and unknowledgeable.
Sales Practices
Several reviews mention aggressive sales tactics and upselling, leading to customer dissatisfaction with unexpected charges and confusion over promotions.
Wait Times
Many customers reported excessively long wait times in-store, often leading to frustration and a negative overall experience.
Product Knowledge
There are numerous complaints about staff lacking adequate knowledge about products and services, resulting in incorrect information being provided to customers.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific employees who provided excellent service and resolved issues effectively.
- MPMartin PinedoNov 5, 20251.0Julio and Christian will say anything to make a sale, they tried to keep an $830 trade value with lies, it took countless calls and hours on the phone with Verizon to get the money back, thanks to Luis Martinez, who worked with me for over 80 minutes to resolve the fraud committed by those 2 individuals. I will never put a foot in this place
- AMAracelly MayorgaSep 11, 20251.0Awful customer service at Watchung Location. I could give 0 stars if there was an option, the employees don’t know what they are doing . Trying to save some money on a bill of a family member end up with an extra line and an extra phone saying it will Lower the bill in that way. Bill went up to 211 because of activation fee and other charges and now that we don’t need this new line and phone we have to pay 50 dollars more for returning. Plus they didn’t want to process the return in the store but to do it online. When called 611 they said it’s easier at the store , went back to this store and they took more than 40 mnts doing a return . Horrible experience.
- RTRosechristine TricoliAug 31, 20255.0It was time to turn in our old phones and upgrade to a newer iPhone. Since our past experiences at other Verizon stores (non Corporate) were less than pleasant we kept our phones longer than we should have. This time we went to Verizon in Watchung a Corporate store! Thank you Jayco P for taking really good care of us, you are a wonderful, kind and thoughtful young man. You made sure we got the best deal and we will remain Verizon customers because of you!! Rosechristine T ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
- MRMary RyanAug 31, 20255.0Thank you Jayco P for providing Top Quality Customer Service to me while purchasing and getting me a really good deal on my new IPhone 16. Your patience and compassion are remarkable and I truly hope you stay at the store in Watchung for many years. Thank you also to your Manager for his kindness shown to us. I would give you 10 stars if they were available! Mary R
- KKKathyAug 26, 20251.0Extremely rude staff. Do not go to this location
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Watchung?
The Verizon store in Watchung is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Which brands of smartphones are available at the Verizon Watchung store?
The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL including new models like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Does the Verizon Watchung store offer any online shopping and pickup options?
Yes, customers can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for their orders.
How can I schedule an appointment at the Verizon store in Watchung?
You can schedule an in-store appointment by visiting their website or using the My Verizon app.
What types of products and services does Verizon Watchung provide?
Verizon Watchung offers mobile phones, 5G home internet, business cell phones, tablets, laptops, and various mobile, wireless internet, voice, and Fios internet plans.
What payment methods are accepted at Verizon Watchung?
They accept check, debit card, mobile NFC payments, and do not require cash only payments.
Does the Verizon Watchung store sell used goods or provide device repair services?
The store sells used goods but does not provide device repair services.
What nearby restaurants can I visit before or after shopping at Verizon Watchung?
You can visit nearby restaurants like Chipotle Mexican Grill, Tropical Smoothie Cafe, Miller's Ale House, and Starbucks for a meal or refreshment.
Are there any nearby stores related to beauty or personal care near Verizon Watchung?
Yes, nearby beauty-related stores include Sally Beauty and Ulta Beauty, both offering a variety of beauty products and salon services.
What are some nearby retail or furniture stores close to Verizon Watchung?
Nearby retail and furniture stores include Raymour & Flanigan Furniture and Mattress Store, Mattress Warehouse of Watchung, Ethan Allen, and David's Bridal.