Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 281 Pascack Rd in Washington Township, NJ 07676
Many customers praised the staff for their exceptional service, highlighting their patience, knowledge, and willingness to help.
Staff Knowledge
Numerous reviews mentioned the staff's expertise in handling technical issues and providing clear explanations.
Mixed Experiences
While many had positive interactions, some customers reported negative experiences, particularly regarding billing issues and misinformation.
Store Environment
The store was noted for being clean, modern, and well-staffed, contributing to a pleasant shopping experience.
GC
Great China
Nov 14, 2025
5.0
My family and I always receive fantastic service at this store. We are bi-coastal so we've visited numerous Verizon stores in California and NJ and this store is my absolute favorite Verizon retail location by far. After my sister and I bought several new phones last winter, I returned in early November several times for assistance with voice mail/ringer issues and had the great pleasure of meeting Verizon Associate Joshua who was immediately and immeasurably patient, professional, kind, responsive, respectful, and informative. I felt so lucky to receive his invaluable support, resourcefulness, and knowledge. I recommend this Verizon store to all my friends, family and colleagues as the customer service is superior to any other. Thank you, Joshua and Andrew, for all your stellar guidance!
AG
Alexandra G.
Sep 28, 2025
1.0
Prey on the fact that people walking in don’t know what they’re doing.
Family member got signed up for inexplicable recurring charges on their monthly bill and even incurred multiple professional set up fees when they couldn’t set up the device in store.
Please avoid these people and if you have to come here - do you research in advance.
RS
Ryan S
Feb 22, 2023
5.0
Professional, kind, and knowledgeable. Very helpful with everything and accommodated me when I had a issue. Best Verizon store in North NJ!