Verizon

4.8
170 reviews
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Business Details

280 Pascack Rd, Washington Twps, NJ
07676, United States
(201) 358-0900
https://www.russellcellular.com/store-locations/twp-washington-nj-app
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 281 Pascack Rd in Washington Township, NJ 07676

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
280 Pascack Rd, Washington Twps, NJ
07676, United States

Hours

Reviews

4.8
166 reviews
5 stars
148
4 stars
9
3 stars
2
2 stars
1
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional service, highlighting their patience, knowledge, and willingness to help.

Staff Knowledge

Numerous reviews mentioned the staff's expertise in handling technical issues and providing clear explanations about products and services.

Mixed Experiences

While many customers had positive experiences, some reported issues with billing and misinformation regarding phone upgrades.

Store Environment

The store was noted for being clean, modern, and well-staffed, contributing to a pleasant shopping experience.

Recommendations

Several customers expressed their intention to recommend the store and specific employees to friends and family due to their positive experiences.
  • GC
    Great China
    Nov 14, 2025
    5.0
    My family and I always receive fantastic service at this store. We are bi-coastal so we've visited numerous Verizon stores in California and NJ and this store is my absolute favorite Verizon retail location by far. After my sister and I bought several new phones last winter, I returned in early November several times for assistance with voice mail/ringer issues and had the great pleasure of meeting Verizon Associate Joshua who was immediately and immeasurably patient, professional, kind, responsive, respectful, and informative. I felt so lucky to receive his invaluable support, resourcefulness, and knowledge. I recommend this Verizon store to all my friends, family and colleagues as the customer service is superior to any other. Thank you, Joshua and Andrew, for all your stellar guidance!
  • AG
    Alexandra G.
    Sep 28, 2025
    1.0
    Prey on the fact that people walking in don’t know what they’re doing. Family member got signed up for inexplicable recurring charges on their monthly bill and even incurred multiple professional set up fees when they couldn’t set up the device in store. Please avoid these people and if you have to come here - do you research in advance.
  • SA
    Sameer Syed Abdul
    Jul 16, 2025
    5.0
    Excellent customer service.
  • MS
    Marcia Schloesser
    Jun 6, 2025
    5.0
    They’re very helpful at this store in setting up everything on your phone and answering questions.
  • EP
    Ellen Pedrick
    May 29, 2025
    5.0
    GREAT CUSTOMER SERVICE, VERY KNOWLEDGEABLE, HELPFUL AND PATIENT. THOMAS ASDISTED ME BUT ALL STAFF PROVIDED EXCELLENT CARE TO THEIR CUSTOMERS . HIGHLY RECOMMEND GOING TO THIS LOCATION OF YOU NEED ASSISTANCE.
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Frequently Asked Questions About Verizon

What is Russell Cellular and how is it related to Verizon?

Russell Cellular is your local Verizon Authorized Retailer operating independently, offering Verizon products and services in Washington Township, NJ.

Where is the Russell Cellular store located?

The store is located at 280 Pascack Rd, Washington Twps, NJ 07676.