Brand Certified
Verizon
4.7(125 reviews)
Certified by Verizon • Feb 22, 2026
Business Details
26 Franklin Tpke, Waldwick, NJ
07463, United States
Certified by Verizon • Feb 22, 2026
(201) 447-1800
Certified by Verizon • Feb 22, 2026
https://shop.wirelesszone.com/nj/waldwick/26-franklin-tpke
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Waldwick, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 26 Franklin Tpke.
Details
- Curbside pickupNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
125 reviews
5 stars
115
4 stars1
3 stars1
2 stars0
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service, particularly highlighting the helpfulness and knowledge of staff members like Kavita and Jackie.
Expertise
Customers frequently noted the staff's expertise in handling phone upgrades and technical issues, making the process seamless and stress-free.
Positive Experiences
Overall, the majority of reviews reflected positive experiences, with customers expressing satisfaction with their purchases and the assistance they received.
Store Environment
The store was described as clean, welcoming, and convenient, contributing to a pleasant shopping experience.
Mixed Feedback
While most reviews were positive, there were a few negative experiences regarding service quality and product availability.
- WDWilliam DunneganFeb 14, 20265.0This was an extraordinary customer service experience. Kavita's knowledge was comprehensive, her execution was virtually flawless, and she was really nice to deal with. The nightmare that I expected from changing phones didn't materialize. I wouldn't buy another phone anywhere else.
- MVMarie VanniJan 14, 20265.0Kavita provided truly exceptional service and is an absolute asset to Verizon. From the very beginning, she was professional, knowledgeable, and incredibly patient. What really set Kavita apart was her genuine care and attention to detail. She went above and beyond to ensure the best possible outcome, followed through exactly as promised, and made what could have been a stressful situation completely seamless. Customer service like this is rare, and it made a lasting impression. Because of Kavita, my experience with Verizon was outstanding. She is the kind of representative who builds trust and loyalty—Verizon is lucky to have her. Highly recommend working with her if you get the chance!
- MSMaria ScibettaJan 14, 20265.0Navita was very helpful and knowledgeable! She walked me through the whole change in phones. Just like she did 6 years ago! An excellent experience and I highly recommend this store!
- DFDylan FisherJan 14, 20265.0I had a great experience at the Verizon store in Waldwick, NJ. Kavita and Jacky helped me through the whole upgrade process for my new iPhone, especially the data transfer, which was seamless and stress-free. Both of the employees were extremely knowledgeable about the latest tech and Verizon products. They shared information I didn't even know (and I thought I was a tech guru)! Every question I had was answered professionally and thoroughly, and I never felt rushed. The location is also very convenient for me, and from the moment I walked in, I felt welcomed. Their customer service, expertise, and friendly approach really stood out. This is now my new favorite Verizon location! Highly recommend stopping by the Waldwick store if you are upgrading, have service issues, or even want to learn some new tech tricks!
- JSJohn SiracusaJan 3, 20265.0The experience here was simple and great. I originally went to a different Verizon location and spent nearly three hours on the phone with Verizon trying to set up my daughter’s Apple Watch—constant errors and no solutions. I then came to this location, and they set up the same watch in about 15 minutes. The people here genuinely care, are friendly, and clearly know what they’re doing. I’m so glad I found this store. When you get the right people working on your problem, the problem disappears—and these are absolutely the right people.
Frequently Asked Questions About Verizon
What are the operating hours of Verizon at 26 Franklin Tpke, Waldwick?
Verizon is open Monday to Thursday from 10:00 AM to 5:30 PM, Friday and Saturday from 10:00 AM to 6:00 PM, and closed on Sundays.
What products and brands does Verizon in Waldwick offer?
They offer a wide range of products including smartphones, tablets, wireless devices, accessories, and connected smartwatches from brands like Apple, Samsung, Google, Motorola, LG, and more.
Does Verizon Waldwick provide in-store pickup services?
Yes, Verizon Waldwick offers in-store pickup services for your convenience.
Can I schedule an appointment or service with Verizon Waldwick online?
Yes, you can schedule appointments online through their website at https://wirelesszone.com/appointments/.
What wireless services are available at Verizon Waldwick?
They offer Verizon Wireless plans, 5G service, business accounts, new line activations, device financing, total mobile protection, prepaid plans, home internet including Verizon Fios, and more.
Where is Verizon Waldwick located and how can I contact them?
Verizon is located at 26 Franklin Tpke, Waldwick, NJ 07463. You can reach them by phone at +1 201-447-1800.
What makes Verizon Waldwick stand out in terms of customer service?
They are known for excellent customer service with wireless experts providing award-winning support on Verizon products and services, including wet phone recovery.
Which nearby places can I visit before or after shopping at Verizon Waldwick?
Nearby places include Italian Time Pizzeria for a meal, Reinholds Quality Bakery for fresh treats, and The Little Gym of Waldwick for recreational activities.
Are there any shopping centers or other retail stores near Verizon Waldwick?
Yes, Waldwick Plaza shopping center is nearby, as well as Discount Liquor store and Seasonal Surroundings for flowers and gifts.
How can nearby amenities like the US Post Office or local salons benefit Verizon customers?
Customers can conveniently handle postal needs at the US Post Office nearby and visit local salons like Nail 26 or Morning Glow Hair Stylists for beauty services during their visit to Verizon.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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