Verizon

Reviews

• AS

  Ali Szydlowski

  Sep 30, 2025
  5.0
  I spent over 7 hours on the phone yesterday, going back & forth with Verizon customer service & my phone's manufacturer. Utterly ridiculous and no resolution - just frustration. HOWEVER, the reason I am writing this review is that I really want to thank Brandon, from the Verizon store at the Cumberland Mall for all his help today, Tuesday 9/30/25. I have very unique physical limitations but Brandon saw me as a person who was having multiple issues with my phone and though it did take some time for him to correct whatever was wrong with the phone, he treated me with respect, dignity and the utmost courtesy while never losing sight of the fact that I was highly agitated (not at him) but because of all the time I spent the day before with no progress after all the time I spent on the phone with no resolution in sight. Brandon truly listened to my issues and got right to work. Brandon took each of my phone's issues and resolved them one by one. It was evident to me that Brandon understood that I needed my phone working properly and back to a functioning communication device because of my health. He was simply amazing to work with. Even though I came into the store like a raging bull he helped me and showed me the empathy and compassion he was capable of and what I needed to feel safe again because I could use my phone again. I also wanted to thank Justin, the Asstant Manager for his help with fixing my issues as well. Lovely working with him as well.
• VM

  Victor Mercado

  Sep 25, 2025
  5.0
  Manager Elvin!! Excellent customer service great communication took care of my account the way it was supposed to be taken care of!!
• JP

  Jennifer Perez

  Jul 17, 2025
  5.0
  Thursday July 17th. Around 5:30pm Went in to have my information switched to my new phone. Adrianne came over and helped us. Adrianne was very professional and friendly. Adrianne set up the phones to move the information over. She let us know that her shift was over and Keese (hope spelling is close) very nice professional gentleman came over and finished the copy once the phones were done. He was so nice he took the extra steps to make sure an app I needed MLB copied over correctly because we have tickets to a game we're going to 😍
• DD

  Danielle Dennis

  Jul 9, 2025
  5.0
  After having weeks long issues with my phone, and getting NOWHERE with customer service over the phone, I finally broke down and went into the store. The employees at this location Millville) specifically Kinnis and Brandon, completely changed my outlook on going into the store to correct issues. I first went into the store around 1:30 pm, Kinnis troubleshooted my phone for over an hour, changing Sim cards, etc. Etc. He is extremely knowledgeable, respectful and patient. Kinnis was able to get my phone up and working for a short time, but I had to return to the store around 4:00pm the same day. Upon returning, Kinnis was busy with another customer, so Brandon took over helping me, and he is just as knowledgeable, respectful and patient as Kinnis. Eventually I made the decision that I just wanted to replace the phone, now in order to do that I needed to go through insurance/warranty, and that needed to be done on the phone with customer service. Brandon graciously let me use the store phone (since mine was not working at all) and I began that process. I was on the phone in the store for over an hour, and with it being Sunday the closing time was 5pm. I did not leave the store until 5:30pm and this was my decision. Brandon continuously told me it was no problem, never rushed me, or made me feel as if I was imposing. I cannot say enough good things about Kinnis and Brandon! If you have an issue, go see them!
• BM

  Brian Marrone

  Jul 8, 2025
  1.0
  Not great service , waited over 3 hours for help!

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