Verizon

Reviews

• EL

  Ellen L

  Jan 18, 2026
  1.0
  The customer service staff lack the ability to resolve issues. They make you waste a couple hours there, and in the end, the problem is still not properly handled. If you want to spend money, go inside and they’re happy to help you. If you’re trying to fix a problem, don’t waste your time. They won’t resolve anything.
• PP

  Pinkheart

  Jan 3, 2026
  1.0
  Unhelpful not sure why there is a store. Everything must be done over the phone, which is a head ache. The only thing you can do in the store is get a phone, accessories or pay a bill
• MJ

  Mervyn L Artis jr

  Dec 13, 2025
  1.0
  Customer service isn’t Knowledgeable. Refuse to put in any serious effort into solve problems. If you value your time. Find another location.
• AS

  Ali Szydlowski

  Sep 30, 2025
  5.0
  I spent over 7 hours on the phone yesterday, going back & forth with Verizon customer service & my phone's manufacturer. Utterly ridiculous and no resolution - just frustration. HOWEVER, the reason I am writing this review is that I really want to thank Brandon, from the Verizon store at the Cumberland Mall for all his help today, Tuesday 9/30/25. I have very unique physical limitations but Brandon saw me as a person who was having multiple issues with my phone and though it did take some time for him to correct whatever was wrong with the phone, he treated me with respect, dignity and the utmost courtesy while never losing sight of the fact that I was highly agitated (not at him) but because of all the time I spent the day before with no progress after all the time I spent on the phone with no resolution in sight. Brandon truly listened to my issues and got right to work. Brandon took each of my phone's issues and resolved them one by one. It was evident to me that Brandon understood that I needed my phone working properly and back to a functioning communication device because of my health. He was simply amazing to work with. Even though I came into the store like a raging bull he helped me and showed me the empathy and compassion he was capable of and what I needed to feel safe again because I could use my phone again. I also wanted to thank Justin, the Asstant Manager for his help with fixing my issues as well. Lovely working with him as well.
• VM

  Victor Mercado

  Sep 25, 2025
  5.0
  Manager Elvin!! Excellent customer service great communication took care of my account the way it was supposed to be taken care of!!

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