Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Union, NJ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
201 reviews
5 stars
167
4 stars
5
3 stars1
2 stars3
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and providing excellent service, particularly highlighting individuals like Addis, Kevin, and Felix.
Long Wait Times
Several reviews mentioned long wait times in the store, with some customers expressing frustration over delays in service.
Sales Practices
There were complaints about deceptive sales tactics and issues with billing, particularly regarding insurance plans and service fees.
Store Management
Feedback indicated a decline in customer service quality under new management, with some customers reporting rude behavior from staff.
Technical Support
While some customers received effective technical assistance, others reported unhelpful experiences and unresolved issues.
- JOj o1 day ago5.0Kyla was very helpful and helped me pick out a plan that worked for my family. My bill amount is a little funny and is showing a double charge but she did call Verizon for me and they are working on resolving this before my billing cycle ends. She was also kind enough to provide me with her contact info Incase this isn’t resolved.
- JFJoJo C. F.Nov 13, 20251.0I recently switched to Verizon in January 2024. When I switched from T-Mobile to Verizon, I bought 8 phone lines, and installed 3 watch lines. The representative was lying and deceptive. The prices range every single month. The representative who assisted me told me to add a insurance plan to our lines for when we need to make a claim. Nobody like to have a damaged phone. I recently damaged my phone. I set up my Asurion account to set up a claim and low and behold claims aren't covered. The "Mobile Secure" plan IS NOT INSUSRANCE FOR YOUR PHONES. Do not get ripped off. ALSO this is not Verizon. This is a VICTRA store. I've been paying a mobile secure for for $21.60 which is CRAP. BEWARE OF THESE DECEPTIVE SALE TACTICS. I'm reporting this to the BBB and Verizon and will be letting all my family and friends know so they can check in with their Verizon accounts.
- HVHenry ValentineSep 9, 20255.0Tech guy was great help
- OTOsiris TejedaAug 27, 20255.0Melany provided us great customer service and helped us with everything we were looking for!
- LCluis criolloAug 2, 20251.0They don’t help
Frequently Asked Questions About Verizon
What products does Verizon at 1178 Morris Ave in Union, NJ offer?
Verizon offers a full range of wireless devices including smartphones, tablets, wearable devices, laptops, audio accessories, cases & protection, power accessories, SIM cards, home phone replacement, and mobile broadband.
What services can I get at Verizon in Union, NJ?
Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.
What are the store hours for Verizon at 1178 Morris Ave?
The store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Verizon in Union, NJ offer in-store pickup?
Yes, in-store pickup is available at this Verizon location.
What payment options are accepted at the Verizon store in Union, NJ?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is the Verizon store accessible for people who speak Spanish?
Yes, the store provides services in both English and Spanish.
What can I do at nearby CVS Pharmacy after visiting Verizon in Union, NJ?
After your visit to Verizon, you can conveniently pick up prescriptions or shop for health and personal care items at the nearby CVS Pharmacy.
Are there places to eat near Verizon at 1178 Morris Ave in Union, NJ?
Yes, nearby you can find places like Blimpie sandwich shop and Gong Cha cafe for bubble tea and light meals, ideal for a quick bite before or after your visit.
How can I access banking services near Verizon in Union, NJ?
The Santander Bank ATM is nearby for easy cash withdrawals and banking needs during your visit to Verizon.
Is there public or alternative transportation near Verizon in Union, NJ?
While no specific transit stations are listed, Fleetwood Limousine nearby offers limousine and transportation services, which can assist your travel needs to and from Verizon.