Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Union for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
681 reviews
5 stars
341
4 stars
113
3 stars
68
2 stars
26
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were reported as rude and unprofessional.
Store Management
Concerns raised about store management, with some managers being described as unhelpful or dismissive, while others were noted for their excellent service.
Sales Practices
Reports of questionable sales practices, including unauthorized charges and lack of transparency regarding promotions.
Wait Times
Customers frequently mentioned long wait times for service, even with appointments, leading to frustration.
Product Availability
Complaints about limited stock and issues with order fulfillment, including canceled orders without notification.
- ECErika Cabrera3 days ago1.0The store is managed by kids. I have 4 personal phone lines. Called to customer service for almost 2 hours, and they couldn’t transfer my lines to a business account. They send me to my closest Verizon location so they can guide me and help me with that. After a long wait the answer I get is that I need to call customer service to transfer my lines. Please use a different store.
- RRRalDec 28, 20253.0I'm a new Verizon customer. I was recommended this store specially by a long term client of them. The deal offered seemed and sounded pretty good to me and it is, yet, there are a lot of flaws going on in the store and between their costumer's phone service and them. I won't be specific but I'll point out that Joel, apparently a very helpful and caring team member of this store lied regarding changing services that I didn't want for my plan. Something that could've been changed right there with their knowledge and my phone he claimed that I have to call costumer service and that it's be the only way to change it. I returned to the store a few minutes later for another reason and thankfully Mario; a very patient and knowledgeable manager did the change in my phone in no time. Joel was certainly trying to get rid of my asap. Also I made changes 2 days previously through their costumer service line that didn't apply. They were supposed to change immediately, however, Mario took care of it and I hope that this time it stays as I want it.
- SMStephanie MDec 26, 20255.0I had the ABSOLUTE BEST customer service experience at the Verizon store in Union, New Jersey with Donnalynn. It’s the day after Christmas and the line was CRAZY long. She greeted me with a smile and asked what was the reason for my visit. My issue was tech support related. Instead of pushing me out the door, she worked with me to troubleshoot my phone issue and fixed it herself. I’m so appreciative of Donnalynn and will ALWAYS be a Verizon Customer because of her EXCELLENT service !!! Thanks so much🤗
- DRDaniela RodriguesDec 10, 20255.0Switched over our family lines from AT&T the team was very knowledgeable and made the process so easy; my bill is even lower than it was before. I recommend this location the store manager Donnalynn was very transparent during the process and made sure I left in a better financial situation phone bill wise 10/10 this is true customer service
- NLNicole LorenaDec 8, 20255.0Walked in spontaneously to upgrade my phone, i was greeted right away by the manager Mario. He escorted me to another associate and they both worked together to answer all the questions i had regarding my new upgrade. I wish i could remember the other associates name, but they were both extremely helpful and patient with me, making it a fairly easy process. Definitely recommend!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Union, NJ?
The Verizon store in Union is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Which brands of smartphones are available at the Verizon Union store?
The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I order online and pick up my purchase at the Verizon Union store?
Yes, you can buy online and choose in-store pickup as a delivery option for your order at the Union location.
What types of services does the Verizon Union store provide?
This store provides mobile plans, wireless internet plans, voice plans, and Fios internet plans.
Does the Verizon Union store accept mobile NFC payments and debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and also accepts paychecks but does not require cash only.
Is it possible to schedule an in-store appointment at the Verizon Union location?
Yes, you can schedule an in-store appointment through the My Verizon app or the store's website.
What are some nearby dining options customers can visit before or after shopping at Verizon Union?
Nearby dining options include Red Lobster, Top Knotch Soultry Delights, McDonald's, Popeyes Louisiana Kitchen, The Cheeky Chicken, Applebee's Grill + Bar, IHOP, and Charlie's Italian Hot Dogs.
Are there nearby automotive services near the Verizon Union store?
Yes, customers can find automotive services such as Ray Catena Mercedes Benz of Union NJ, Mercedes-Benz of Union, Mavis Discount Tire, and webuyanycar.com nearby.
How can nearby gas stations assist customers visiting Verizon in Union?
Nearby gas stations including Mobil and Fuel Stop offer convenient fueling options for customers who may be traveling to or from the Verizon store.
Does Verizon Union store offer products or services for business customers?
Yes, the store provides business cell phones, business mobile hotspots, business tablets, and business laptops to meet business needs.