Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Union for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
671 reviews
5 stars
334
4 stars
113
3 stars
66
2 stars
26
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees received praise for their helpfulness, while others were described as rude and unprofessional.
Long Wait Times
Many customers reported long wait times for service, even with appointments, leading to frustration.
Sales Practices
Several reviews highlighted concerns about transparency in sales practices, including unexpected fees and unauthorized charges.
Mixed Experiences
Customers had varied experiences, with some praising specific employees while others reported dissatisfaction with management and overall service.
Store Management
Management quality was criticized, with reports of poor handling of customer issues and lack of effective communication.
- LDLeticia Diniz2 days ago1.0This review is specifically for the store manager, Steve, and I truly hope the District Manager reads this. I came into the Verizon store with an urgent issue caused by Verizon, and instead of helping me, Steve told me word for word that he would not assist me and would not allow any employee to help me because they were “focused on sales.” A manager refusing service and blocking his staff from helping a customer is completely unacceptable. His behavior was rude, disrespectful, and entirely unprofessional. He carries the Verizon name and represents the company, yet he treats customers this way? I left the store shocked and extremely disappointed. I sincerely expect that the District Manager reviews this situation, because no customer should ever be treated with this level of disregard
- JCJackie CaneteNov 4, 20254.0Great experience! In and out in about an hour with a new phone!
- SSSamantha SkretkowiczOct 17, 20255.0Jonathan fixed my IPhone 12 mini so fast! He heard my story on how they almost fixed it the other day and how I really didn’t want to get a new phone because I loved this one due to its size and it being only 3.5 years old. I am so grateful! Thank you so much for listening and being able to fix it when I thought there was no fixing
- KSKevin SeatonOct 13, 20253.0The upside? I was able to get checked in quickly, saw a sales rep and ordered my new phone. The downside? The sales rep added two “free” subscriptions to my account without asking me and when I called him on it, he said I can cancel once I leave as he gets perks for signing people up. Moral, check your sales bill prior to confirming.
- RGRalph GaglioneOct 3, 20251.0I haven't been in this store in years. My first visit back was a mixed bag. A super professional and helpful customer service rep and a rude unprofessional "STORE MANAGER." I found it crazy that the rudest person in the store identified himself as the STORE MANAGER. How disappointing...
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Union, NJ?
The Verizon store in Union is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Which brands of smartphones are available at the Verizon Union store?
The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I order online and pick up my purchase at the Verizon Union store?
Yes, you can buy online and choose in-store pickup as a delivery option for your order at the Union location.
What types of services does the Verizon Union store provide?
This store provides mobile plans, wireless internet plans, voice plans, and Fios internet plans.
Does the Verizon Union store accept mobile NFC payments and debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and also accepts paychecks but does not require cash only.
Is it possible to schedule an in-store appointment at the Verizon Union location?
Yes, you can schedule an in-store appointment through the My Verizon app or the store's website.
What are some nearby dining options customers can visit before or after shopping at Verizon Union?
Nearby dining options include Red Lobster, Top Knotch Soultry Delights, McDonald's, Popeyes Louisiana Kitchen, The Cheeky Chicken, Applebee's Grill + Bar, IHOP, and Charlie's Italian Hot Dogs.
Are there nearby automotive services near the Verizon Union store?
Yes, customers can find automotive services such as Ray Catena Mercedes Benz of Union NJ, Mercedes-Benz of Union, Mavis Discount Tire, and webuyanycar.com nearby.
How can nearby gas stations assist customers visiting Verizon in Union?
Nearby gas stations including Mobil and Fuel Stop offer convenient fueling options for customers who may be traveling to or from the Verizon store.
Does Verizon Union store offer products or services for business customers?
Yes, the store provides business cell phones, business mobile hotspots, business tablets, and business laptops to meet business needs.