Best Buy

Reviews

• HR

  Helen Rotondo

  Apr 5, 2026
  5.0
  Purchased a phone here. Staff was very helpful and informative. Made sure my account was set up properly.
• LL

  Leticia Landin

  Apr 1, 2026
  5.0
  Love having a technician store in town! There used to be 2 best buys and now they are all closing down.
• JA

  José Argudo

  Mar 31, 2026
  4.0
  Hace unos 6 meses compré una Ps5 para pick up y todo bien peeeero la semana pasada estuve buscando adquirir una MacBook air y solo ponían en la web categoría open box y yo por mala experiencia pasada en la plataforma Amazon me vendieron una laptop usada como nueva. Debería mejorar y poner más productos en calidad de nuevo.
• IM

  Ileana Maysonet

  Mar 30, 2026
  1.0
  Review: ★☆☆☆☆ - A Disastrous Experience from Pickup to Support I am beyond frustrated with the lack of accountability and the physical burden this experience has placed on me. I ordered an open-box all-in-one desktop online, and the entire process has been a series of failures. The In-Store Experience: Even though I received a notification that my order was ready, I had to wait for the computer to be reset to factory settings once I arrived. The store then packaged the unit in two regular brown boxes taped together. It was incredibly bulky, heavy, and difficult to carry. Despite the size of the box, not a single employee offered to help me carry it to my car. Missing Items & Poor Quality Control: Upon getting the computer home, I discovered the keyboard and mouse were missing. The box only contained the monitor, stand, and power cord. This is a massive oversight for an order that was supposedly "ready" for pickup. The Customer Service Nightmare: Trying to resolve this was even worse. Calling the store redirects you to a corporate line where agents have zero power to help with store-level mistakes. * They could not provide a direct store number or transfer me to the location. * They refused to ship the missing peripherals or offer a partial refund to cover the cost of buying them separately. * Their only solution was for me to repackage the bulky unit and drive it back. The Physical Burden: As someone who is handicapped, the demand to haul a wide, heavy box down two flights of stairs and drive another 20 miles (plus tolls) to fix their mistake is unacceptable. Because I chose "In-Store Pickup," they refuse to send a courier to collect it or talk to me like a human being over the phone. Between the gas, the tolls, and the physical strain, this was a complete waste of time and money. The phone representatives were polite, but 100% unhelpful. I just wanted the missing items I paid for, but instead, I’m stuck with a heavy box and no resolution. Avoid open-box items at all costs. Now I understand why their stores are underperforming and closing. Also, record all calls with customer service as I did, for your protection as they do on their end.
• FM

  Frank Rodrigo Martinez

  Mar 23, 2026
  1.0
  Last week of February 2026 I bought a Samsung refrigerator. While I was doing business with the sales person I explained to him several times the condition of the old refrigerator that was supposed to be haul away and also explained to the sales person the distance from the kitchen sink to the refrigerator. Everything was accepted and was written in the contract. Best Buy store in Union NJ delivered the refrigerator on Friday but they did not want to take the old refrigerator. The excuse was that they do not want to damage the other items in the truck.and the people coming next day to do the water line installation will take care of the HAUL AWAY Next day came and the water line installer came and they didn't have water tubing and / or any supplies for the installation so they did not do the job. And they did not want to take the old refrigerator. I was told that they have nothing to do with the store They are just a third party installers. So since they did not want to do what i was promised i start the process to return the refrigerator. BEST BUY Almost 2 weeks to take the item away. I was told by several friends not to buy there because they have similar BAD EXPERIENCES. I did not believe my friends. And this is what I got for not believing what the reviews and my friends said. I could sue them for breaking the contract. I had everything in writing. But I just will never come back to this store.

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