Visit our store at Succasunna for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback on customer service is mixed, with some praising helpful staff like Alyssa and Sam, while others report rude and unhelpful interactions.
Product Availability
Customers frequently express frustration over inaccurate information regarding product availability, leading to wasted trips to the store.
Billing Issues
Numerous reviews highlight problems with billing, including overcharges and lack of resolution from staff.
Staff Knowledge
There are complaints about staff lacking knowledge and providing incorrect information, leading to customer dissatisfaction.
Positive Experiences
Despite negative feedback, several customers report positive experiences with specific employees who provided excellent service.
TN
Tavia Nicole
Feb 9, 2026
5.0
Great experience with Steve. Ask for him. He took his time and went the extra mile. I highly recommend him. Very knowledgeable, professional, and customer-focused. Thanks again Steve.
JP
Jessa Pinto
Jan 3, 2026
5.0
Steve (rep) was so kind, patient and helpful. Appreciate it so much, thank you!
CL
Christie Liuzza
Jan 3, 2026
1.0
Very disappointed with today’s visit. I gave this store a call asking if they had the phone I needed in stock, and I was told they have many in stock, and in every color. I went into the store today and they told me they do not have the phone in stock in any color. We did not get the employee’s name, but he was rude, unfriendly, and not very helpful. We are very disappointed with the Succasunna Verizon.
SN
Sameh Naset
Jan 2, 2026
5.0
Yesterday I went to Verizon store I Ledgwood. What great experience I had every one was very helpful staff and managers. Alyssa was helping me she was very professional patient and polite and she was very good to my family we left the store very happy from the great service we get from Allyssa.
Thank you
Allyssa Green
MM
Marty
Dec 27, 2025
3.0
Overall very pleased with the store and its performance. My only complaint is my last upgrade which I was not even aware. I was entitled to was given to me during my last visit to the store. It's the Google pixel 9 pro. This is without a doubt the worst phone, most complicated, most annoying phone I have ever owned.