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Verizon

3.6
(413 reviews)

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at South Plainfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
7000 Hadley Rd, South Plainfield, NJ
07080, United States

Hours

Reviews

3.6
413 reviews
5 stars
212
4 stars
48
3 stars
23
2 stars
18
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of assistance.

Staff Knowledge

Several customers highlighted knowledgeable staff who provided effective solutions, but there were also complaints about staff being uninformed or unhelpful.

Wait Times

Many reviews mentioned long wait times and inefficient service, with some customers feeling ignored or receiving poor service despite being in the store for extended periods.

Store Management

Management received both commendations for helpfulness and criticism for unprofessional behavior, indicating inconsistency in leadership quality.
  • DB
    Dasha Barger
    Jan 23, 2026
    5.0
    This is the only Verizon store my family and I will go to because patient, knowledgeable, and professional staff like Trinity. She did every thing in her power to help us with a complicated situation and miraculously was able to help us resolve it! Trinity deserves all the applause and recognition. I hope senior management recognizes how valuable she is compensates her for going above and beyond.
  • AH
    Altagracia R. Diaz Hernandez
    Jan 22, 2026
    3.0
    Good service overall. The staff was helpful and polite, but I was unsure whether I needed to call the insurance, and that part was not clearly explained. Aside from that, the experience was fine.
  • RB
    Ramon Bermo
    Jan 7, 2026
    1.0
    Stay away from this one! They failed to honor the agreement I had with Verizon customer service . Bad bad bad bad customer service. Manager is rude.
  • DL
    David Lewis
    Dec 12, 2025
    4.0
    Had the pleasure of Don assisting my wife and I this morning. Our phones were over 6 years old and basically worn out. He was able to set us up with 2 new phones and a watch. Took his time and explained everything to us. Great job. Thank You Don.
  • RW
    Richard Williams
    Nov 18, 2025
    5.0
    I had a great experience upgrading my phone at this store. The manager helped me first and then Don stepped in and made sure I was completely taken care of from start to finish. The service was smooth and professional. I was able to trade in my old phone on the spot and I did not have to pay anything upfront for the upgrade. I only paid the activation fee and the accessories I chose for my new iPhone 17 Plus Max. Everything was explained clearly and the process was fast and easy. The customer service was excellent and I am very satisfied. I highly recommend this store to anyone looking to upgrade their device.

Frequently Asked Questions About Verizon

What types of products and brands are available at the Verizon store in South Plainfield?

The Verizon store offers a variety of 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What are the operating hours of the Verizon store in South Plainfield?

The store is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 10:00 AM to 5:00 PM on Sundays.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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