Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,423 reviews
5 stars
812
4 stars
216
3 stars
89
2 stars
65
1 star
241
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some staff being praised for their helpfulness while others are criticized for rudeness and unprofessional behavior.
Long Wait Times
Many customers reported long wait times for appointments and assistance, leading to frustration and dissatisfaction.
Product Knowledge
While some employees demonstrated excellent product knowledge and problem-solving skills, others were noted for being dismissive or unhelpful.
Store Management
Several reviews highlighted issues with store management, including dismissive attitudes and lack of accountability for staff behavior.
Overall Experience
The overall experience varied greatly, with some customers expressing satisfaction and others feeling undervalued and frustrated.
- LHLindsey C. Holmes2 days ago1.0Didn't turn my phone in during an upgrade and I was charged for two plans. They never answered the phone to resolve. I have to physically go in to resolve my issue. Inconvenient and ridiculous. For being so technologically advanced Apple support and management lack systems and service to be a good company.
- GMGenedi MunizJan 4, 20264.0Had an issue with an in-store purchase. Initially, general Apple support wanted to me to do a full in-store refund just to correct the billing issue (out of the way and too late since the phone was activated/in use). Many thanks to Terry & Henry in leadership at this location who remedied the situation when I was already frustrated and accepted the loss of what I shouldn’t have been charged during my purchase. Terry did a follow up call when I least expected it and handled the situation gracefully with exceptional customer service, and Henry delivered the same when I arrived in person. He was also knowledgeable about potential technical issues of doing the refund for the new phone (what I was trying to avoid since I’m keeping the phone) and he was awesome with making sure I left taken care of.
- 999184LifeDec 26, 20252.0Tried to pick up an ipad at 8pm that I had ordered earlier that day and when I got to the store, they said the store was closed. It wouldn’t have taken more than 5 mins to get my order. Not sure why they marked my order as ready for pickup if they were closing during my pickup window. A phone call letting me know they were closing would’ve been nice.
- CGC GDec 25, 20252.0My phone intermittently fails to charge, so I brought it to this location for evaluation. The Genius Bar ran a diagnostic on my phone and found no issues. They suggested the problem might be with my charging cable and advised me that, since I have AppleCare+, I could bring the cable to an Apple Store to receive a replacement free of charge. Based on this guidance, I made an appointment at the Bridgewater location the following day and brought my cable with me. However, I was then told that even if the cable failed their diagnostic test, it could not be replaced because it is not covered under AppleCare+. I am very disappointed that I wasted my time and gas due to the inconsistent information provided by different Apple staff members. This experience was frustrating and could have been avoided with clearer and more accurate communication.
- LWLauren WilsonDec 16, 20255.0I'm not going to heaven unless I give Louis or Luiz recognition. Thank God for his expertise. My phone would not start. There was no trauma to to the phone. It just decided to stop working. He did everything he could to get the phone working but it would turn on. They used 3 computers and 6 cables to get it start, nothing. Idk what magic he used but was able to get in my phone through a different method. AS i felt my spirit and hope declining, he came back with good news. Thank God for apple care as well. Thank you so much because i literally do not know what I would have done.
Frequently Asked Questions About Apple Short Hills
What products and services can I find at Apple Short Hills?
Apple Short Hills offers a range of Apple products including iPhone, Mac, Apple Watch, and iPad. They also provide technical support at the Genius Bar and assistance from Specialists to help you set up your devices.
What are the regular operating hours of Apple Short Hills?
Apple Short Hills is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Is Apple Short Hills open on holidays?
Apple Short Hills is closed on November 27 and December 25, 2025. On other holidays, hours may vary, with some days opening as early as 8:00 AM and closing as late as 10:00 PM. It's best to check the specific holiday hours before visiting.
Does Apple Short Hills provide in-store shopping and pickup options?
Yes, Apple Short Hills offers both in-store shopping and in-store pickup services.
Can I get repairs done at Apple Short Hills?
Yes, Apple Short Hills offers computer and device repair services, including support at the Genius Bar.
Is Apple Short Hills accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance to accommodate customers with disabilities.
What payment methods does Apple Short Hills accept?
Apple Short Hills accepts debit cards and mobile NFC payments for your convenience.
Do they offer free Wi-Fi at Apple Short Hills?
Yes, Apple Short Hills provides free Wi-Fi for customers inside the store.
Which nearby places can I visit for shopping before or after coming to Apple Short Hills?
You can explore nearby shopping destinations such as Gucci, Louis Vuitton Short Hills, and the Short Hills Mall for a wide variety of fashion and luxury goods alongside your visit to the Apple Store.
Are there nearby dining options close to Apple Short Hills?
Yes, nearby dining options include QDOBA Mexican Eats and Auntie Anne's The Mall at Short Hills, great places to grab a bite before or after your shopping trip.
Where can I park when visiting Apple Short Hills?
Visitors can use the Short Hills Mall Parking Garage, which is conveniently located near Apple Short Hills, to park their vehicles.