Apple Short Hills

Reviews

• SY

  Shuo Yan

  Mar 1, 2026
  1.0
  I had a very disappointing experience at this Apple Store regarding my HomePod mini. The technician assisting me, Terence, immediately suggested replacement without properly examining the device or attempting software diagnostics. He only showed me reset steps on his iPad and, after I confirmed I had already tried them at home, said there was nothing he could do and that I would need to purchase a new one since it was out of warranty. When I asked him to at least attempt a software repair, he seemed reluctant. After I expressed that his attitude made me uncomfortable, he implied that my attitude was the issue. I later spoke with a manager who was professional and courteous, but my interaction with Terence did not reflect the customer service standards I expect from Apple.
• DB

  David Borenstein

  Feb 27, 2026
  1.0
  I am writing 30 minutes into waiting for an appointment I arrived on time for in the middle of a weekday. The greeter told me if I went to the restroom, I would not lose my place in line. I lost my place in line. There are techs standing there watching other people's downloads. I would have been better dropping off at Best Buy.
• TD

  Treasures Day

  Feb 20, 2026
  3.0
  Had an appointment for specific laptop assistance that AppleCare sent me in for and still waited. Tech was professional and further explained and recommended course of action for now and things to think about before upgrading. Corrected misinformation AppleCare provided.
• BB

  Bruce Brilliant

  Feb 10, 2026
  1.0
  After being swindled by 3 Genius Bar affiliates, and waiting for an hour, I am generally upset. I went in to change my AirPods because 1 had an issue. The first air pod I had was switched by one imbecile, who couldn’t find the specific issue & had the nerve to ask “ what do I think the issue is” Once he said the issue was fixed he said I could leave & took my money without hesitation. Now, Apple has my working air pod while I have the one that doesn’t work. Leaving me no option but to purchase another paid for a minimal discount of 10% off. I thought I was winning with Apple, but unfortunately I lost. I spent over $100 when I was supposed to save. Do not not come to this Genius Bar they are the absolute worst.
• BB

  Belal

  Jan 19, 2026
  1.0
  I received my first iPhone at 15 years old, the same year I worked full-time on a garbage truck company in Hoboken. Some of my best early photographs were taken on an iPhone, from the scenery of my workplace to travels in Cuba, Palestine, Egypt, Puerto Rico, and many other places around the world. That love for photography eventually became my career. While I always believed the iPhone was an incredible creative tool, I didn’t fully adopt daily MacBook Pro use until much later, as I’ve always been a PC user and still am. This is not a knock on Apple of Short Hills. Their staff has always been excellent, patient, and helpful every step of the way. However, my frustration comes from the hardware experience itself. Less than two years ago, I purchased a fully decked-out 2023 MacBook Pro with an M3 Max and 36GB of RAM, built to be “future-proof.” Yet that machine completely failed to export a single Premiere Pro project. I spent over seven hours troubleshooting on a Saturday night, restarting programs, reinstalling software, changing project files, and resetting settings, with no success. In my line of work, that kind of failure is unacceptable. Deadlines are non-negotiable. The next morning, I went to the Apple Store in Short Hills and purchased a new M4 Pro MacBook Pro. I imported the exact same project, exported it successfully, and delivered it to my client within an hour of setting the laptop up. The difference in performance across Premiere Pro, Lightroom, and After Effects is staggering, and I am genuinely impressed by what the M4 Pro can do. That said, it does not add up that a machine costing thousands of dollars less than two years ago is rendered unusable for professional work, forcing me to spend another $3,000. At this pace, that’s over $6,000 every three years just to stay operational. I have an upcoming appointment with Apple’s business department and am hopeful we can work toward a solution that makes sense. I want to continue working with Apple, but reliability and long-term value are critical for professionals who depend on these machines to make a living.