Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,391 reviews
5 stars
793
4 stars
210
3 stars
87
2 stars
63
1 star
238
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for their helpfulness while others were criticized for being rude and dismissive.
Staff Knowledge
Several customers highlighted knowledgeable staff who provided effective assistance, particularly at the Genius Bar.
Wait Times
Long wait times were frequently mentioned, with some customers expressing frustration over appointments not being honored.
Store Cleanliness
The store was generally described as clean and well-organized, contributing to a pleasant shopping environment.
Product Availability
Customers appreciated the wide variety of Apple products available, although some reported issues with stock and inventory.
- JSJohnson Shen6 days ago1.0First time even with appointment, it takes forever to wait. Second time even just for pick up activities, it’s not prepared and another wait about an hour. Awful experience
- JNJack NamujNov 9, 20255.0The manager Edward and his associates Gabe and Alejandro are superb to say the least. They went above and beyond their duty to help me get back into Facebook after being locked out for an entire month. Edward set a perfect as a manager and made sure these guys helped although it’s a third party app. They listened to my issue and brain stormed the solution. I’m forever grateful to them! Thank you guys !!!
- RKRahul KapoorNov 8, 20251.0The store manager’s behaviour was extremely rude and unprofessional throughout our interaction. Instead of assisting me properly, the manager spoke in a dismissive tone and showed no willingness to help.
- EAEhab AttiaNov 5, 20251.0I ordered four iPhone 17 for my family and I and we went to the Apple Store at short Hills mall and they refuse to transfer everything from the old phones to the new phones. I was told we only service our customer in the moment so I don’t know what does that mean I’m going in with your products so I’m your customer The store manager, he should keep an eye on the employees who works on the floor, but anyway, I will never go back again horrible service
- STsiddeequah taylorNov 4, 20251.0Feedback: This Apple Store really needs to improve customer service. I scheduled an appointment for 11:35 AM, but no one even acknowledged me until 12:05 PM. What’s the point of scheduling an appointment if no one is going to respect the time? It’s frustrating and defeats the whole purpose of making one. I don’t recommend going to this Apple Store‼️
Frequently Asked Questions About Apple Short Hills
What products and services can I find at Apple Short Hills?
Apple Short Hills offers a range of Apple products including iPhone, Mac, Apple Watch, and iPad. They also provide technical support at the Genius Bar and assistance from Specialists to help you set up your devices.
What are the regular operating hours of Apple Short Hills?
Apple Short Hills is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Is Apple Short Hills open on holidays?
Apple Short Hills is closed on November 27 and December 25, 2025. On other holidays, hours may vary, with some days opening as early as 8:00 AM and closing as late as 10:00 PM. It's best to check the specific holiday hours before visiting.
Does Apple Short Hills provide in-store shopping and pickup options?
Yes, Apple Short Hills offers both in-store shopping and in-store pickup services.
Can I get repairs done at Apple Short Hills?
Yes, Apple Short Hills offers computer and device repair services, including support at the Genius Bar.
Is Apple Short Hills accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance to accommodate customers with disabilities.
What payment methods does Apple Short Hills accept?
Apple Short Hills accepts debit cards and mobile NFC payments for your convenience.
Do they offer free Wi-Fi at Apple Short Hills?
Yes, Apple Short Hills provides free Wi-Fi for customers inside the store.
Which nearby places can I visit for shopping before or after coming to Apple Short Hills?
You can explore nearby shopping destinations such as Gucci, Louis Vuitton Short Hills, and the Short Hills Mall for a wide variety of fashion and luxury goods alongside your visit to the Apple Store.
Are there nearby dining options close to Apple Short Hills?
Yes, nearby dining options include QDOBA Mexican Eats and Auntie Anne's The Mall at Short Hills, great places to grab a bite before or after your shopping trip.
Where can I park when visiting Apple Short Hills?
Visitors can use the Short Hills Mall Parking Garage, which is conveniently located near Apple Short Hills, to park their vehicles.