Apple Short Hills

Reviews

• HG

  Heidi Guillaume

  4 days ago
  1.0
  Wasted gas and time for something that take approximately 5 minutes to replace. And I’ve done this before so I know. Employees had me running back and forth from the front of the store to the back to have someone assist me because no one knows how to replace a charger apparently. I was told I would be seen in 25-30 mins. Nothing. Not a text not a call, nothing. Called apple support for them to do my exchange within 5 minutes. What was so difficult for the employees at Apple store employees to do this simple tasks. I have no idea…
• AG

  Arianna Godinez

  Apr 4, 2026
  5.0
  Good costumer services
• RR

  rinaa

  Mar 31, 2026
  5.0
  I recently called Apple customer service because I’m looking to buy my first laptop, and I had an amazing experience. As a senior in high school paying for this myself, I had a lot of questions—I just wanted to make sure I was really getting my money’s worth. I spoke with Alphaine, and he was incredibly patient, kind, and thorough the entire time. Even though I asked a lot, he never sounded annoyed or rushed me once. He spent nearly an hour walking me through all the options, breaking down pricing, and giving both professional and honest personal advice on what would actually be worth it for me. What really stood out was that he even took the time to send me a full rundown of everything we discussed through email, which I thought was extremely thoughtful and helpful. Overall, I truly appreciate the time and care he put into helping me. Alphaine deserves a huge shoutout for providing such amazing customer service and making this experience feel a lot less overwhelming.
• SY

  Shuo Yan

  Mar 1, 2026
  1.0
  I had a very disappointing experience at this Apple Store regarding my HomePod mini. The technician assisting me, Terence, immediately suggested replacement without properly examining the device or attempting software diagnostics. He only showed me reset steps on his iPad and, after I confirmed I had already tried them at home, said there was nothing he could do and that I would need to purchase a new one since it was out of warranty. When I asked him to at least attempt a software repair, he seemed reluctant. After I expressed that his attitude made me uncomfortable, he implied that my attitude was the issue. I later spoke with a manager who was professional and courteous, but my interaction with Terence did not reflect the customer service standards I expect from Apple.
• DB

  David Borenstein

  Feb 27, 2026
  1.0
  I am writing 30 minutes into waiting for an appointment I arrived on time for in the middle of a weekday. The greeter told me if I went to the restroom, I would not lose my place in line. I lost my place in line. There are techs standing there watching other people's downloads. I would have been better dropping off at Best Buy.