Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Rockaway for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
313 reviews
5 stars
162
4 stars
30
3 stars
20
2 stars
15
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff often being rude, unhelpful, or dismissive towards customers.
Staff Knowledge
While some employees were praised for their knowledge and helpfulness, many customers reported a lack of training and competence among staff.
Long Wait Times
Customers frequently experienced long wait times, both for assistance and to complete transactions, leading to frustration.
Sales Practices
Several reviews mentioned questionable sales practices, including hidden fees and misleading information regarding plans and promotions.
Mixed Experiences
While some customers had positive experiences with specific employees, the overall sentiment indicated a significant inconsistency in service quality.
- AWAdriana Wegner6 days ago5.0I had an excellent experience at the Verizon store thanks to Dan. Dan took the time to really listen, explained everything clearly, and never once made us feel rushed or brushed off. He stayed calm, positive, and solution-oriented the entire time, even though the issue was time consuming. In the end, he worked everything out and made sure we left feeling confident and taken care of. Customer service like this is rare these days, and Dan truly went above and beyond. Verizon is lucky to have him.
- EMEmily M6 days ago5.0I went to Verizon for help with my phone and Daniel stepped right in to help me. He got everything I needed done quickly and easily. He was a great help, professional, efficient, and friendly. Verizon needs more employees like him. Highly recommend!
- JSJack SparrowJan 4, 20261.0Not a great store nor has great customer service. They don’t ask questions and always in a rush to get your stuff done which is not a good idea if you’re doing trade ins. The attitude and atmosphere is not welcoming and some of the employees have nasty demeanors.
- KJK JDec 24, 20251.0Horrible customer service. Employee (Larry) gives me wrong information, tells me to come back on other days to accomplish tasks when other personell are present. When I return on other days, said personell is not present. Store manager Irwin unable to resolve issues. If you value your time, avoid.
- DSDM SDec 19, 20251.0Totally incompetent entire store. They Lied and told me it took 24 hours to deactivate a SIM on my iPhone for a trade-in. Then they told me my other phone had a security breach lock on it for 24 hours and couldn’t be upgraded. I walked out called Verizon they walked me through unlocking SIM in 5 minutes and confirmed three was no security alert on the 2nd line. I then drove to a new store and had no issues upgrading my family plan and doing the trade in.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Rockaway, NJ?
The Verizon store in Rockaway is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Rockaway?
The Verizon store is located at 321 Mount Hope Ave, Rockaway, NJ 07866, US.
Which mobile phone brands are available at the Verizon Rockaway store?
Verizon Rockaway offers Apple, Samsung, Motorola, Google, Kyocera, and TCL mobile phones.
Can I schedule an appointment or order online for pickup at Verizon Rockaway?
Yes, you can schedule an in-store appointment or place an online order with options such as in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What types of products and services does Verizon Rockaway offer?
They offer mobile plans, wireless internet plans, voice plans, Fios internet plans, 5G smartphones, business cell phones, mobile hotspots, tablets, and laptops.
What payment methods are accepted at Verizon Rockaway?
Verizon Rockaway accepts checks, debit cards, and mobile NFC payments; cash-only is not required to pay.
Does the Verizon Rockaway store have free Wi-Fi for customers?
Yes, Verizon Rockaway provides free Wi-Fi for customers inside the store.
What nearby restaurants can I visit before or after shopping at Verizon Rockaway?
Nearby restaurants include Super Chix Chicken & Custard, Nori Sushi (Japanese), Riviera Maya (tacos), Tiff's Burger, Olive Garden (Italian), and Cold Stone Creamery for desserts and ice cream.
Where can I find nearby services such as printing, shipping, or phone repair near Verizon Rockaway?
FedEx Office Print & Ship Center offers printing and shipping services nearby, and uBreakiFix provides mobile phone and electronics repair services close to Verizon Rockaway.
What nearby retail and shopping options are available near Verizon Rockaway?
Nearby shopping options include Rockaway Town Plaza, Carter's and OshKosh B'gosh for children's clothing, Sally Beauty, and Claire's for beauty supplies and fashion accessories.