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Best Buy

4.2
(2646 reviews)

Business Details

345 Mount Hope Ave, Rockaway, NJ
07866, United States
(973) 659-0911

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
345 Mount Hope Ave, Rockaway, NJ
07866, United States

Hours

Reviews

4.2
2,646 reviews
5 stars
1,473
4 stars
647
3 stars
258
2 stars
73
1 star
195
  • MK
    Matthew Kallback
    5 days ago
    1.0
    Buyer beware: do not purchase a laptop here. The Asus TUF gaming laptop I purchased for my wife to play The Sims on has continued to reset BitLocker or completely crash entirely. Best Buy's 15-day return policy and exchange seems to violate the Federal Trade Commission stance on lemon laws when it comes to electronics. I questioned the staff on this as it seem they are not aware that the lemon laws. They kept referring directly to the manufacturer while attempting to charge us for services to fix a computer they sold less Than 3 months ago. They do have a longer free option they didn't even initially mention citing that "I didn't become a member." Frustrated, I expressed my concern for the policy. While I did purchase this close to Christmas, if I had purchased it well into the summertime, as a Christmas gift it would have been completely out of the policy for exchange if it was, indeed, defective. However Best Buy employees are trained to not take responsibility for the products they sell. The internal logs in the computer will indicate that the computer has never run properly. I'm not exactly sure what's going on but I'll be sure to file a complaint with the Federal Trade Commission.
  • PM
    patrick meyer
    Feb 23, 2026
    1.0
    Bought a "refurbished" laptop here. The screen did not work when I finally found a charger, because it did not come with one. I tried to return it within an hour of purchasing and the kid at the front end told me I could not, even though it was within the 15 day return window. I have been told two days in a row that a supervisor would contact me, which never happened either time.
  • SF
    Steven F
    Feb 22, 2026
    4.0
    Customer service was good. I bought a printer. The kid was like car salesman. Tried to sell me a high price one but I did my homework. I ended up getting the less expensive one that does the same and reviews were about the similar.
  • IW
    Ivet Walcott
    Feb 20, 2026
    5.0
    Guest Services A1! Great experience.
  • MC
    Mickey Chopra
    Feb 8, 2026
    3.0
    One of employee didn’t have full knowledge of what I was looking for and gave me wrong product

Frequently Asked Questions About Best Buy

What types of products can I find at Best Buy Rockaway?

You can shop TVs, computers, appliances, and more at Best Buy Rockaway, all with expert advice and Geek Squad support.

What are the store hours for Best Buy Rockaway?

Best Buy Rockaway is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.

Brand Certified Facts from Best Buy

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Certified March 01, 2026Yext Knowledge Graph
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