Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
758 reviews
5 stars
413
4 stars
118
3 stars
58
2 stars
18
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness while others were described as rude and unprofessional.
Wait Times
Many customers reported long wait times for service, both for appointments and general assistance, leading to frustration.
Product Knowledge
Some staff members were noted for their knowledge and ability to assist customers effectively, while others were criticized for lacking product knowledge.
Store Management
Several reviews mentioned issues with store management, including inattentiveness and unprofessional behavior towards customers.
Overall Experience
Customers expressed a range of experiences, from excellent service and satisfaction to severe disappointment and frustration, indicating inconsistency in service quality.
- WMWillie MulvanyNov 16, 20251.0The team at the store make me wait 45 minutes to take care of me cause I had two customers in front of me...and after I waited some one came to said that I already 5:53 pm and they are closing in 7 minutes and there not time to help me. I so mad that they make me waste my time for not reason...they could said anything at least heads up or something...but not only that ...these guy keep and coming to me telling me that soon will be my turn ...Four times came over like every 10 minutes so that I the end he only said sorry its on me. That person doesn't belong on that position, he need training or moved to a different positions. Very bad way to conduct business.
- LPLisbeth ParedesNov 13, 20255.0Great service. Clean.
- MOMartin OdonnellNov 1, 20251.0Johan is the worst manager ever. Very poor customer service . Makes me wish I never switched from Android. Don’t go to this store! If Apple trains their managers this way you will have nothing but trouble! Johan should seek out a different career because he sucks at this one.
- MFMeaghan FritzOct 6, 20253.0Everything was going great. Unfortunately, I was having a problem with my tap to pay. So, while in the store I placed the order online so that my card would go through. I was told by the salesman it should be 15-20 minutes before it was ready...he also told me to pick any time tomorrow. Now, all the items I was purchasing were in front of me. So, I leave and wander for 20 minutes, then come back...not ready. They say that I will get an email when it's ready. I wander around for an hour and go back. I am then told that since the pick up time is tomorrow there is no way to get it today. I asked if it could be delivered...no, can I choose a different pick up time...no. I was so frustrated. I was very annoyed, not because of the fact I had to pick it up tomorrow, but the fact that I wasted an hour wandering around thinking I was getting it today. I came home, canceled the order, put in a new order and it is being delivered today. If I had know that from the beginning I just would have ordered it online at 11:00 this morning.
- JZJigna ZalaOct 5, 20251.0Worst experience ever at an Apple Store. This is one of the closest locations and my family and I shop at Apple frequently. I wouldn’t come back to this store again. I am under warranty for my mega safe wallet and they said it’s not covered. I’ve had other wallets in the past and wear and tear has always been taken care of. At first they told me it would be covered after talking for a few minutes the guy came back and said it would not be. Why did the manager say yes to me when he looked at my mega safe wallet in the first place. It’s bullshit.
Frequently Asked Questions About Apple Rockaway
What products can I shop for at Apple Rockaway?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Rockaway.
What kind of support services does Apple Rockaway offer?
Apple Rockaway offers technical support at the Genius Bar where Specialists can assist you with your Apple products.
What are the regular operating hours of Apple Rockaway?
Apple Rockaway is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Is Apple Rockaway open on public holidays?
Apple Rockaway is closed on some holidays like November 27, 2025 and December 25, 2025, but has special hours on other dates. It's best to check the holiday schedule for specific dates.
Does Apple Rockaway offer in-store pickup and delivery?
Yes, Apple Rockaway offers delivery and in-store pickup services for your convenience.
Can I pay using debit cards or mobile NFC payments at Apple Rockaway?
Yes, Apple Rockaway accepts debit cards and mobile NFC payments.
Is the Apple Rockaway store accessible for wheelchair users?
Yes, Apple Rockaway has a wheelchair accessible entrance to accommodate all customers.
Which nearby dining options can I visit before or after shopping at Apple Rockaway?
Nearby dining options include P.F. Chang's, The Cheesecake Factory, and Auntie Anne's Pretzels Rockaway Town Square, perfect for a meal or snack before or after your visit.
What nearby clothing stores are available around Apple Rockaway for additional shopping?
Nearby clothing stores include Abercrombie & Fitch, Justice, Forever 21, and Victoria's Secret, offering a variety of fashion choices.
Are there any nearby gift or specialty shops close to Apple Rockaway?
Yes, you can find gift and specialty shops like White Barn, A Christmas to Remember, and A Christmas to Remember at Rockaway Townsquare Mall near Apple Rockaway.