Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
766 reviews
5 stars
418
4 stars
120
3 stars
58
2 stars
18
1 star
152
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and friendly, while others were criticized for rudeness and lack of professionalism.
Staff Knowledge
Several customers noted that some employees were knowledgeable and provided good assistance, but there were also complaints about staff being unhelpful or dismissive.
Wait Times
Customers frequently reported long wait times for service, leading to frustration and dissatisfaction.
Management Issues
Negative feedback regarding store management, particularly concerning unprofessional behavior and poor handling of customer complaints.
Overall Experience
Overall experiences varied widely, with some customers expressing satisfaction and others vowing to avoid the store in the future.
- SCSantiago CastanoDec 26, 20254.0You guys should copy samsung with the phone to phone charging wirelessly
- MBMatthew BielawskiDec 17, 20255.0I believe the lady was Christine who helped me buy a new phone and set it up very helpful and kind
- LSLucas sadowskiDec 14, 20255.0Good experience overall. Phone trade in at Apple was $70 more than Verizon offered. Im not the best with technology, but the staff was great and helped thru the phone transfer process.
- JSJeffrey SiegelDec 5, 20255.0We went to the apple store to make a purchase for my sweetie. The young lady that helped us was very knowledgeable about the product and was capable to guide her to get the right computer pad
- MCMegan CookeDec 2, 20251.0While buying a charger for my iPad the other day, I witnessed a conversation that has left me disgusted. A woman was there for a broken laptop… not sure what the actual issue is, but that’s kind of irrelevant to my complaint. The manager of the store, Vanessa, told this mother that if she can’t afford the repair and can’t afford to go without a computer, she should forego feeding her child until she can! I have never heard anything like that in my life. Who tells a mother to starve her two year old as a plausible solution for computer repair? I did not buy the charger. Rockaway Apple has lost me as a customer. Shame on you, Vanessa.
Frequently Asked Questions About Apple Rockaway
What products can I shop for at Apple Rockaway?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Rockaway.
What kind of support services does Apple Rockaway offer?
Apple Rockaway offers technical support at the Genius Bar where Specialists can assist you with your Apple products.
What are the regular operating hours of Apple Rockaway?
Apple Rockaway is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Is Apple Rockaway open on public holidays?
Apple Rockaway is closed on some holidays like November 27, 2025 and December 25, 2025, but has special hours on other dates. It's best to check the holiday schedule for specific dates.
Does Apple Rockaway offer in-store pickup and delivery?
Yes, Apple Rockaway offers delivery and in-store pickup services for your convenience.
Can I pay using debit cards or mobile NFC payments at Apple Rockaway?
Yes, Apple Rockaway accepts debit cards and mobile NFC payments.
Is the Apple Rockaway store accessible for wheelchair users?
Yes, Apple Rockaway has a wheelchair accessible entrance to accommodate all customers.
Which nearby dining options can I visit before or after shopping at Apple Rockaway?
Nearby dining options include P.F. Chang's, The Cheesecake Factory, and Auntie Anne's Pretzels Rockaway Town Square, perfect for a meal or snack before or after your visit.
What nearby clothing stores are available around Apple Rockaway for additional shopping?
Nearby clothing stores include Abercrombie & Fitch, Justice, Forever 21, and Victoria's Secret, offering a variety of fashion choices.
Are there any nearby gift or specialty shops close to Apple Rockaway?
Yes, you can find gift and specialty shops like White Barn, A Christmas to Remember, and A Christmas to Remember at Rockaway Townsquare Mall near Apple Rockaway.