Apple Rockaway

3.8
766 reviews

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Rockaway
301 Mt. Hope Avenue, Rockaway, NJ
07866, United States

Hours

Reviews

3.8
766 reviews
5 stars
418
4 stars
120
3 stars
58
2 stars
18
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were praised for being helpful and friendly, while others were criticized for rudeness and lack of professionalism.

Staff Knowledge

Several customers noted that some employees were knowledgeable and provided good assistance, but there were also complaints about staff being unhelpful or dismissive.

Wait Times

Customers frequently reported long wait times for service, leading to frustration and dissatisfaction.

Management Issues

Negative feedback regarding store management, particularly concerning unprofessional behavior and poor handling of customer complaints.

Overall Experience

Overall experiences varied widely, with some customers expressing satisfaction and others vowing to avoid the store in the future.
  • SC
    Santiago Castano
    Dec 26, 2025
    4.0
    You guys should copy samsung with the phone to phone charging wirelessly
  • MB
    Matthew Bielawski
    Dec 17, 2025
    5.0
    I believe the lady was Christine who helped me buy a new phone and set it up very helpful and kind
  • LS
    Lucas sadowski
    Dec 14, 2025
    5.0
    Good experience overall. Phone trade in at Apple was $70 more than Verizon offered. Im not the best with technology, but the staff was great and helped thru the phone transfer process.
  • JS
    Jeffrey Siegel
    Dec 5, 2025
    5.0
    We went to the apple store to make a purchase for my sweetie. The young lady that helped us was very knowledgeable about the product and was capable to guide her to get the right computer pad
  • MC
    Megan Cooke
    Dec 2, 2025
    1.0
    While buying a charger for my iPad the other day, I witnessed a conversation that has left me disgusted. A woman was there for a broken laptop… not sure what the actual issue is, but that’s kind of irrelevant to my complaint. The manager of the store, Vanessa, told this mother that if she can’t afford the repair and can’t afford to go without a computer, she should forego feeding her child until she can! I have never heard anything like that in my life. Who tells a mother to starve her two year old as a plausible solution for computer repair? I did not buy the charger. Rockaway Apple has lost me as a customer. Shame on you, Vanessa.

Frequently Asked Questions About Apple Rockaway

What products can I shop for at Apple Rockaway?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Rockaway.

What kind of support services does Apple Rockaway offer?

Apple Rockaway offers technical support at the Genius Bar where Specialists can assist you with your Apple products.