Apple Rockaway

Reviews

• RT

  Ryan Tilley

  3 days ago
  5.0
  As with any Apple Store, apple’s full product line is on display. The store is clean, the employees are helpful and kind.
• MV

  Maggie V

  Feb 7, 2026
  1.0
  sat at the Genius Bar and waited over an hour before an employee even acknowledged us, and there certainly was not a lack of employees working at the time. People who came in after us were helped first, even though we had an appointment. Finally asked someone for assistance and they told us to keep waiting.
• JS

  Jo Ann Salmon

  Jan 31, 2026
  1.0
  First and foremost, Nina and Cesar are excellent. They are trying their best to work with the garbage software the experts give them. It’s a disgrace, they note the actual problems and it’s ignored at corporate level. I cannot believe the software techs do not fix the software bugs in the updates and the general problems. Spent 1.5 hours yesterday transferring information from one iPad to another, total waste of everyone’s time. The problems have been brought to the company’s attention and still they do nothing. The new update for iPads, the screen freezes, I was given a replacement, now, this one does EXACTLY what my old iPad did, only now I have to go to the trouble of re installing programs, more inconveniences to me! This iPad is just over a year old, seems all iPads are prone to the slow start up and this new update has made it worse. For the prices Apple charges, this is disgusting and to waste the customer service team at the Apple Store who have to face the customers, you should be ashamed of yourselves. Fix the software you’re being paid to do!
• DU

  Dieter Unrath

  Jan 24, 2026
  5.0
  Alex was super helpful in getting my repair process started. Even let me take time to back up files.
• SC

  Santiago Castano

  Dec 26, 2025
  4.0
  You guys should copy samsung with the phone to phone charging wirelessly

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