Many customers praised the helpfulness and professionalism of staff, particularly highlighting individuals like Gladys and Adam for their exceptional service.
Product Availability
Customers noted a good selection of products, but some experienced issues with stock availability and online order fulfillment.
Store Cleanliness
The store was frequently described as clean and well-organized, contributing to a positive shopping experience.
Communication Issues
Several reviews pointed out poor communication regarding order status and customer service responses, leading to frustration among customers.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about rude staff and inadequate assistance, indicating inconsistency in service quality.
NM
Nicole Meyer
Feb 12, 2026
5.0
My reason for 5 stars was a young man named Tyler. What great customer service! Knowledgeable, professional and super polite and charismatic. If you need help at the store, ask for him! Love my new sound bar system!!!
AM
Alexander Muenster
Feb 11, 2026
5.0
Great staff helping with needs of a modern customer, great deals on products, and between the geek squad a staff, an efficient modular for success that seems like a such a good unit that they have a smile while doing work and a sense of humor, all the times I've been there for myself, and to help others, nothing but commitment to outstanding service, great team in this location, and the commradory/respect to the customer appears unwavering, as I've never seen the stand up attitude towards a good work ethic, the many times I've been there, faulter
DS
Doug Smith
Feb 5, 2026
5.0
Friendly good service
JB
John Bujese
Jan 10, 2026
5.0
Walked in and I was impressed. Store is very clean with a decent selection. Employees were very helpful and made sure we found what we were looking for.
TG
Tania Guterman
Jan 9, 2026
5.0
After 3 frustrating days trying to buy a new phone through my carrier I went to Best Buy in Riverdale. Immediately this employee approached me and not only understood my situation and my needs but took care of me with patience and high professionalism. Her name is Gladys. Because of issues with my carrier, I spent 4 hours at the store. Gladys helped me all the way. At the same time she was able to keep her position as store supervisor paying 100% attention to each individual. Amazing service!
Tania Guterman, Riverdale